This accommodation has a 24/7 Reception. A free shuttle services the Ours Blanc bus stop every 20 minutes.  Free shuttles are at your disposal to get around between the different districts of the resort and between the villages in the valley, including from the central coach station. Find out more about public transport in and around Les Menuires here: https://lesmenuires.com/fr/navettes

Parking

Free parking

Parking on site

Private parking

Restaurant

Breakfast in the room

Snack bar

Special diet menus (on request)

Kid meals

Wine/champagne

Coffee house on site

Pets allowed

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Safety deposit box

Soundproof rooms

Heating

Non-smoking throughout

WiFi available in all areas

Meeting/banquet facilities

24-hour front desk

Laundry

Ironing service

Express check-in/check-out

Packed lunches

Fax/photocopying

Luggage storage

Concierge service

Lockers

Daily housekeeping

Pet basket

Pet bowls

Sauna

Skiing

Games room

Spa and wellness centre

Massage

Hammam

Indoor pool

Indoor pool (all year)

Indoor pool (seasonal)

Open-air bath

Beauty Services

Facial treatments

Waxing services

Manicure

Pedicure

Body treatments

Body scrub

Spa facilities

Steam room

Spa lounge/relaxation area

Spa/wellness packages

Back massage

Neck massage

Foot massage

Couples massage

Head massage

Hand massage

Full body massage

Yoga classes

Terrace

Sun terrace

Outdoor furniture

Internet services

WiFi

Free WiFi

Ski storage

Ski school

Ski pass vendor

Ski-to-door access

Board games/puzzles

Toilet with grab rails

Pool with view

Sun loungers or beach chairs

Swimming pool

Key card access

Security alarm

Smoke alarms

CCTV in common areas

CCTV outside property

Fire extinguishers

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Food can be delivered to guest accommodation

All plates, cutlery, glasses and other tableware have been sanitized

Staff follow all safety protocols as directed by local authorities

First aid kit available

Thermometers for guests provided by property

Face masks for guests available

Contactless check-in/check-out

Cashless payment available

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

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Ours Blanc Hotel & Spa

Les Menuires

Saint-Martin-de-Belleville

Les Belleville

Savoie

Auvergne-Rhone-Alpes

France

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This was our second stay and one booked directly with the hotel.  Our journey did not start off well as we were held up significantly due to the snow and accidents on route  We arrived into the town centre in the early hours of the morning with no idea of how we were to reach the hotel as the free ski buses had stopped.  I contacted the hotel who very kindly offered to come and collect us and also laid on food in the early hours of the morning.  How many hotels would do that I wonder.  For going above an beyond what would normally be expected, we were very grateful indeed.  Under normal circumstances, we would not have needed that help but it was too far to walk pulling suitcases through the snow,  but too close for a taxi.  

The rooms are in good condition and very clean.  It is equipped with a kettle and a coffee machine, but no milk.  I am sure that they would have provided this if required, but strange that there wasn't anything in the room.  We hired out equipment from Absolut Ski, and normally, the idea is that you go to them, they provide the equipment and drop it to the ski room at the hotel and collect it at the end of your stay, which is very convenient.  I say normally, we obviously arrived too late for the dropping off at the hotel bit!   When we had finished with our equipment, we just left it in the ski room and it was collected.  No hassle of having to trudge around to return it. We also ordered our lift passes through the hotel and they had them waiting for us on our arrival.  

The food for the first three nights was very good.  My husband who is more fussy than me did not enjoy the rest of the meals.  I don't think they were bad, just not what he liked. There was alot of fish - of which he is not a fan.  I thought the meals for the first few days were lovely and I found things that I liked for the rest of the time, but at the beginning of the stay, they were certainly better.  The breakfasts are a bit samey, For the first few days there was salmon, but for the rest of the week, it was not offered - shame!

There is a drinks machine inside the lobby where you can get hot drinks - this is particularly nice to have looking out of the library window at the end of a skiing day,

The rooms are small with a hair dryer and on the wall, body lotion and bath/hair gel.  I did not like the smell - but I always take my own, so not a problem, Dressing towns and slippers are provided for the spa. We had a balcony with a view over the carpark which I don't mind at all.  The bus stop is just at the end of the drive.  The town is very walkable and takes about 20 mins;  Lots of speciality shops, supermarket etc

The spa is very nice.  The pool water was not that warm and can get busy.  Its quieter in early afternoon and obviously in the morning very quiet.  My one complaint is that there is no gym otherwise this hotel would be perfect for me

You get allocated a ski locker and from there you can ski onto the green slope.  But to be honest, I am a bit of a wimp and walked to the slopes as I was scared that I may ski off the side - it is narrow and I seem to forget how to ski.  You can ski into the hotel at the end of the day on the track above - not so narrow,

On the whole, I really enjoyed my stay.  Its very comfortable and we did notice people who we had seen last year, so seeing returning guests is always a good sign.  Its very well located -  close to the slopes - ski in and ski out.  Close to the town centre, a short walk to the bus stop - in a nut shell, if you stayed here - you would not be disappointed.

Superb Service

Hampshire, England

Our stay started reasonably well, but several issues combined to leave us disappointed by the end.

What worked:
One bartender stood out for his excellent cocktails and professional attitude. Unfortunately, other bar staff could not reproduce the same quality, making the bar experience inconsistent and frustrating.

What didn’t:
The spa and sauna area was frequently overcrowded and loud, which defeats the purpose of a wellness space. Loud behavior — mainly from Russian tour groups — went unmanaged, and staff did not intervene to preserve a calm atmosphere.

What ruined it:
The general staff attitude felt artificial and transactional rather than welcoming. This became obvious during a breakfast incident where my wife was stopped for taking two croissants, despite no rule being posted. The interaction was handled publicly, rigidly, and without basic common sense, even creating hygiene concerns when she was forced to return food she had already touched.

We were actively spending extra money at the hotel and planned to buy memorabilia as a gesture of appreciation. After this incident, we stopped all additional spending.

A hotel should be judged not by how it performs when everything is easy, but by how staff handle small issues. Here, a trivial situation was escalated unnecessarily and left us feeling unwelcome.

Inconsistent service and poor guest handling overshadow the stay

Ramsey, New Jersey

This is a lovely hotel, with genuinely warm and welcoming staff.  The rooms and all areas are immaculately kept. We had a standard room with a lovely view down the valley over the bin store (not so nice). The rooms are bijou and they could do with a little more storage - only one hook per person, so our helmets spent the night on the floor as all the shelves were used for our clothes. Excellent shower- fantatic pressure and of course the gorgeous Nuxe rive de miel shower gel and body lotion (no conditioner supplied but apparently available from reception).  We ran out unfortunately and had to have a shower with no shower gel as it wasn't noticed by housekeeping. I had to ask twice before it was topped up.

Coffee and tea making in the room was very welcome, but there was no milk, so it was herbal tea for us (we bring our own but there's a great selection of tea bags there) and the bar were very good about giving me cold milk to have with my Earl Grey.

Bed superbly comfortable, lovely fluffy pillows and generous fluffy towels. Top marks for all of this.

The breakfast and dinner buffets were generally very good and we never went hungry. A couple of things to note - I tried the pancake machine every day and it wasn't until day 4 that they emerged properly cooked (previous days they were actually pretty raw). The staff were super helpful with my wine choice - and were totally ok that I didn't like the wine recommended (thank heavens at over 30 euros a bottle). The viognier from Languedoc was lovely. Wine from the bar was very expensive - 14 euros a glass meant that I waited until dinner mostly, as two glasses = 1 bottle, which is crazy. The barman was wonderful and so patient helping me to find something when I did indulge. The steaks were generally quite tough - a difficult thing to pull off in a buffet I'd have thought. Make sure you do the raclette and/or the fondue that is offered - it was wonderful and we felt a very special meal, thank you for allowing us to do this.

24 hour hot chocolate/coffee/tea etc was wonderful as was the still/fizzy water tap. Very much appreciated. I found the bar/library/restaurant to be cold - too cold to wear a nice shirt so had to resort to my jumpers. The outside area was so brightly lit it was like a canteen, and the inner area so dark you could hardly see your food! We felt it was inappropriate to allow guests into the restaurant in their pyjamas and slippers. I just could not believe my eyes that a four star hotel would allow this and it wasn't a one off. Surely expecting people to wear clothing to dinner is a basic requirement?

Speaking of cold - the pool in the spa was one thing I was really looking forward to. But it was just too cold to get into. We have an indoor pool and we heat this to 32-35 in the winter, this pool was only 29 degrees and it was not surprising that very few people used it. I was so disappointed. That said, the sauna and steam room were excellent and it was so lovely to have this facility. Be aware - the signs prohibited children in the sauna and steam room but this was not enforced and the kids were going in and out, reducing the temperature and annoying some of the guests (both were very busy).

The boot room was well laid out but could do with more seating - and a mirror so you can adjust your headwear/buff. We were there in extreme low temperatures and needed to wear helmet liners/face covers that would have been easier to get on/adjust correctly if there had been a mirror.

Ski in/ski out tracks were actually quite tricky at the beginning of the week as they were very icy, but handy for Roc1 and Menuires, and when the snow came, we could ski right back to the ski room door on lovely fluffy powder. Excellent location and we made use of the free shuttle bus into Croisette. Our girls walked to La Mine and the sledging area there cross country with no issues.

Overall, we had a lovely stay here and would very much recommend this hotel. It was very very good, and with  few tweaks would be utter perfection in the snow. Thank you to all the team for making us so welcome, for speaking such good English and for a lovely week.

Very good indeed

Esher, Surrey, England

Offering ski in, ski out access, Hotel L’Ours Blanc boasts an ideal situation at an altitude of 2,000 meters on the slopes of the Three Valleys. A chalet style restaurant and terrace with panoramic views. You may relax in the spa with hot tub, steam bath and sauna. Enjoy a before or after diner drink in the spacious lounge or in the library with chimney and mezzanine overlooking the snowcapped summits. Rooms at Ours Blanc Hotel & Spa include a balcony, a flat-screen satellite TV and an iPod dock. Bathrobes and slippers are provided. All rooms are accessible by lift, and facilities for disabled guests are available. Free Wi-Fi connections are available throughout the hotel. Skiers will find individual ski lockers and boot-warming facilities. At the restaurant, you can enjoy creative, authentic and well-balanced cuisine prepared with the finest regional ingredients. A la carte specialities and a children's menu are also available. A free shuttle service runs to the Ours Blanc stop every 20 minutes. Private outdoor parking is available free of charge. Geneva airport is 148 km from Ours Blanc Hotel.

4.8/5

Ours Blanc Hotel & Spa

4.8/5

Les Menuires is great for:

The snow is forecast to be

Great

for the next week

Accommodation

Facilities