Parking

Swimming pool toys

Terrace

Games room

Sun terrace

Non-smoking rooms

Family rooms

Lift

Heating

Non-smoking throughout

Babysitting/child services

Board games/puzzles

Indoor pool (all year)

Books, DVDs, music for children

Dry cleaning

Ironing service

Shoeshine

Daily housekeeping

Skiing

Ski storage

Ski equipment hire (on site)

Ski pass vendor

Internet services

WiFi

Free WiFi

Laundry

Indoor pool

Secured parking

Hot tub/jacuzzi

Pets allowed

On-site parking

Private parking

WiFi available in all areas

Restaurant

Room service

Hammam

Packed lunches

Snack bar

Special diet menus (on request)

Kid meals

Breakfast in the room

Business centre

Meeting/banquet facilities

Spa and wellness centre

Fitness centre

Sauna

Concierge service

Massage

Valet parking

Safety deposit box

Newspapers

24-hour front desk

Fax/photocopying

Luggage storage

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Hotel Tsanteleina

Val d'Isere

Savoie

Auvergne-Rhone-Alpes

France

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RATE_SLEEP

While the frontline staff at this hotel are genuinely wonderful—the woman in the breakfast room, the young gentleman at the bar, the valets, and the front desk staff all deserve praise—the management completely undermines the experience.

We personally went to the desk to confirm that our party (three rooms) would be arriving a day late and, therefore, would not need the rooms. The manager verbally confirmed—twice—that we would not be charged. Despite this, we were later charged over $2,500 by a different manager for three rooms we did not stay in. When we pointed out that we had been explicitly told there would be no charge, management still refused to correct it. That isn't very ethical at best.

Even more disturbing: during our stay, a national ski team was in-house for a World Cup event. It is standard practice to allow these athletes and coaches to check out at 1 pm after racing. Instead, the same manager had housekeeping remove their belongings, stuff them into bags, and leave them outside the rooms. Watching young athletes and coaches who are already under immense pressure, being treated this way, was appalling.

Great staff. Terrible, untrustworthy management. I would not return.

Great staff, nasty and dishonest management

Hotel was super convenient location a short walk to the base of the mountain (less than 2 mins walk). It was a charming comfortable hotel. The service from the staff set it apart. They were fantastic, super friendly, helpful, spoke perfect English. The included breakfast buffet had a huge selection and even included a bunch of fresh fruits and vegetables that you could press yourself for a healthy start

Great location , great service, great value

Vancouver, British Columbia

Really nice hotel with cosy/immaculate rooms and a great pool/sauna and steam room. I really enjoyed the breakfast selection and quality which fuels you up well for a day of skiing. Good facilities for ski storage and kind/friendly staff. Special thanks to Alizée on reception for helping to reunite me with lost property following my departure. Will definitely return soon.

Wonderful Stay - Friendly & Helpful Staff, great food, plus close to the ski lifts!

4.6/5

Hotel Tsanteleina

4.6/5

Val d'Isere is great for:

The snow is forecast to be

Great

for the next week

Accommodation

Facilities