Parking

Parking on site

Private parking

WiFi available in all areas

Room service

Meeting/banquet facilities

Business centre

Fax/photocopying

24-hour front desk

Express check-in/check-out

Luggage storage

Concierge service

Fitness centre

Hot tub/Jacuzzi

Golf course (within 3 km)

Skiing

Cycling

Ski storage

Ski equipment hire on site

Ski-to-door access

Garden

Non-smoking rooms

Family rooms

Lift

Heating

Non-smoking throughout

Air conditioning

Babysitting/child services

Laundry

Dry cleaning

Daily housekeeping

Internet services

WiFi

Free WiFi

Safety deposit box

Parking garage

Electric vehicle charging station

Accessible parking

Bicycle rental

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

All plates, cutlery, glasses and other tableware have been sanitized

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

First aid kit available

Physical distancing rules followed

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Residence Inn by Marriott Mont Tremblant Manoir Labelle

Tremblant

Mont Tremblant

Quebec

Canada

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I am an IHG Platinum Elite level customer (40+ nights per year) and I had a terrible reservation experience and very poor customer service at this hotel in August 2025.  The hotel offers a "Two Bedroom Suite" as an option which I booked and thereafter received an email confirmation of my "Two Bedroom Suite" reservation.  

Apparently, this hotel does not have a traditional 2 BR suite.  They have a 1 BR suite and some are connected to a Queen bed room on the floor above via an internal staircase which if the door at the top is left unlocked/open becomes a connected 2 BR suite.  That part is fine and not misleading in my assessment, but upon reserving your 2BR suite, without notification to the customer, the hotel changes your one booking/confirmation number to two new confirmation numbers with different room descriptions  (a 1BR suite and a Queen).  Doing this causes the customer to logically believe they got bumped into separate rooms.  

When this happened to me, I called IHG and they advised I should just cancel the two, new rooms and rebook to the, still available, 2 BR suite.  I did this though the rates had gone up $600 (over a three night stay) from my original booking, however I felt confident IHG/the hotel would certainly honor my prior rate given they'd "bumped" and changed my reservation.   I was so wrong on that front.  

The front desk acknowledged this "rebooking" to two rooms is misleading, but would not do anything to revert me back to the original rate under which I had booked the "Two Bedroom Suite".  IHG customer support was at times helpful, but after three hours wasted explaining this to three separate representatives and being told I'd be refunded the $600 twice, they have never done so and are going to lose me as a customer.

Beware the "Two Bedroom Suite"

Washington DC, District of Columbia

Hi Valued Guest,

We value your business with IHG Hotels & Resorts. Thank you for staying at the Holiday Inn Express and Suites Tremblant during the Trailfinders trip.

We strive to provide a great place to rest and recharge. I'm sorry to learn about your experience. I have shared your feedback with our hotel management, and this will help us improve on your next visit. I have also sent a private message to discuss this matter.

We hope you can allow us to gain your trust in our service.

Yours in hospitality,

Kyla U.
Case Manager
IHG Hotels and Resorts Service

Owner response

I think we might  have been given the worst Queen standard room on the 4th floor in the hotel! It was dark & drab & brown & the window was blocked by a tree. The small fluorescent light in the coffee machine area didn’t work, the air conditioning was noisy, the bathroom was the size of a wardrobe. The hotel itself was dated. The breakfast was adequate as long as you stuck to cereal, yoghurt & toast. My husband found the scrambled eggs & sausage inedible. The receptionist at breakfast time was very noisy & was eating a bowl of cereal whilst chatting to the cleaner who was vacuuming the reception area.  Her conversation could be heard in the dining area. Very unprofessional. We travelled from the UK with Trailfinders & this was the 8th hotel on our trip, all of which were amazing, apart from this. We cannot believe that this is rated a 4 star hotel.

Drab & dated, not recommended!

We had a wonderful stay.  Our room was lovely and clean (a little dated), and a spacious bathroom.  We had 2 nights and the second day the room was cleaned and towels replenished.  The only downside was only one elevator was working, but thankfully we could manage the stairs.  Reception was very helpful and friendly.  Breakfast was busy, but efficient.  The location was perfect for exploring the restaurants and village atmosphere - we would definitely return.

A great stay

The hotel location is great,  next to many restaurants, the room is  huge, it comes with living room, balcony and a kitchenette. The bath and toilet good.  Bed and pillows great sleep. My peeve, lack of counter top space in bathroom,  but lots of space outside. The Ac work well. Enjoy the balcony. Be aware of mosquitos. I am picky of food, there were bagels, bread, muffins, omelettes, bake beans etc. coffee was good. The only problem only one working elevator. Hope the other one will fix soon. Did not hear any noise which was good.

The View was awesome

Located at the heart of a picturesque village, the Holiday Inn Express & Suites Tremblant sits on this four-season holiday destination and ski resort. Tremblant welcomes you with newly updated mountain facilities and a European-style pedestrian village with world-class lodging and amenities, restaurants, boutiques and things to do. In the summer, take advantage of the surrounding nature with a pristine freshwater lake, a splendid mountain with endless hiking possibilities and a host of activities. Serving as a launch pad for a wide variety of sports and family recreation, the village is the starting point for activities such as hiking, biking, zip lining, running, and more. Let's not forget Le Diable and Le Géant, two of the best public golf courses in Quebec, as well as the Beach and Tennis Club which boasts magnificent sunsets on Lac Tremblant.

4.0/5

Residence Inn by Marriott Mont Tremblant Manoir Labelle

4.0/5

Tremblant is great for:

Accommodation

Facilities