 For guests wishing to access Wi-Fi from their apartment, an additional EUR 16 per week charge applies. Laundry, final cleaning and daily house-keeping can be requested at an extra cost. Use of the gym, spa facilities and pool are free of charge.

Parking

Parking on site

Private parking

Parking garage

Accessible parking

Pets allowed

Non-smoking rooms

Family rooms

Lift

Heating

Non-smoking throughout

Sauna

Skiing

Hot tub/Jacuzzi

Hammam

Indoor pool

Indoor pool (all year)

Fitness

Laundry

Shared lounge/TV area

Internet services

WiFi

Free WiFi

Ski storage

Board games/puzzles

Heated pool

Plunge pool

Sun loungers or beach chairs

Fence around pool

Swimming pool

Smoke alarms

Fire extinguishers

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Property is cleaned by professional cleaning companies

Guests have the option to cancel any cleaning services for their accommodation during their stay

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Cashless payment available

Invoice provided

8dbf7ea0157171e_0.jpg

8dbf7ea0157171e_1.jpg

8dbf7ea0157171e_2.jpg

8dbf7ea0157171e_3.jpg

8dbf7ea0157171e_4.jpg

8dbf7ea0157171e_5.jpg

8dbf7ea0157171e_6.jpg

8dbf7ea0157171e_7.jpg

8dbf7ea0157171e_8.jpg

8dbf7ea0157171e_9.jpg

8dbf7ea0157171e_10.jpg

8dbf7ea0157171e_11.jpg

8dbf7ea0157171e_12.jpg

8dbf7ea0157171e_13.jpg

8dbf7ea0157171e_14.jpg

8dbf7ea0157171e_15.jpg

8dbf7ea0157171e_16.jpg

8dbf7ea0157171e_17.jpg

8dbf7ea0157171e_18.jpg

8dbf7ea0157171e_19.jpg

8dbf7ea0157171e_20.jpg

8dbf7ea0157171e_21.jpg

8dbf7ea0157171e_22.jpg

8dbf7ea0157171e_23.jpg

8dbf7ea0157171e_24.jpg

8dbf7ea0157171e_25.jpg

8dbf7ea0157171e_26.jpg

8dbf7ea0157171e_27.jpg

8dbf7ea0157171e_28.jpg

8dbf7ea0157171e_29.jpg

8dbf7ea0157171e_30.jpg

8dbf7ea0157171e_31.jpg

Résidence Goélia Le Hameau

Les Deux Alpes

Mont-de-Lans

Les Deux-Alpes

Isere

Auvergne-Rhone-Alpes

France

Hello, we regret that your stay at the Goélia Le Hameau residence did not meet your expectations. The situation you describe, particularly regarding the condition of the accommodation upon your arrival, does not meet the standards we strive to maintain. Your comments have been forwarded to the relevant teams so that they can check the points you raised and make the necessary adjustments, both in terms of cleanliness and maintenance of the facilities. With regard to the wellness area, some equipment may occasionally be unavailable for technical or maintenance reasons, which we strive to limit as much as possible. We take note of your feedback, which contributes to the continuous improvement of our services, and hope that you will still have fond memories of your stay. Sincerely, Goélia's team.

Owner response

RATE_VALUE

RATE_ROOM

RATE_LOCATION

RATE_CLEANLINESS

RATE_SERVICE

RATE_SLEEP

Terrible experience,I do not recommend this place to anyone.
The room was extremely dirty upon arrival. There were stains on the walls, a hole in the door, visible footprints everywhere, dirty dishes, trash left behind by previous guests, a broken sofa, stained bed linen, mold on the walls, and stains all over the carpet. Dirt was literally everywhere. On top of that, there were glass shards on our terrace, which was especially unacceptable and dangerous.
We immediately reported these issues to the reception, but the staff was unprofessional and completely unhelpful. Their response was that the cleaning staff had already gone home, and we were told either to clean the room ourselves or wait until the next day for someone to come, and sleep in these conditions in the meantime. As “compensation,” they offered that we would not have to clean the room at checkout (which likely explains why the room was in such a terrible state when we arrived).
The accommodation is advertised as four-star, which is absolutely unrealistic. Aside from the location, there was nothing positive about this stay. One of the saunas was not working at all, the doors were rotten, and the overall condition of the property was extremely poor.
Overall, this was a very disappointing and unacceptable experience, and I would strongly advise others to avoid this accommodation.

Terrible experince

Cleaning not done before arrival. Holes in walls and doors. Lots of dust on walls and ventilation. Plaster coming off the wall in bathroom. Height restriction for car park not indicated on website!

2.6/5

Résidence Goélia Le Hameau

2.6/5

Les Deux Alpes is great for:

The snow is forecast to be

Excellent

for the next week

Accommodation

Facilities