Parking

Smoke alarms

Fire extinguishers

Fax/photocopying

Luggage storage

Invoice provided

Outdoor pool

Outdoor pool (seasonal)

Fence around pool

Swimming Pool

Minimarket on site

Daily housekeeping

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Safety deposit box

Guests have the option to cancel any cleaning services for their accommodation during their stay

All plates, cutlery, glasses and other tableware have been sanitized

Breakfast takeaway containers

Delivered food is securely covered

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

Process in place to check health of guests

Access to health care professionals

Thermometers for guests provided by property

Face masks for guests available

Contactless check-in/check-out

Cashless payment available

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

Physical distancing in dining areas

Free WiFi

First aid kit available

Internet services

WiFi

Pets allowed

Parking on site

Private parking

WiFi available in all areas

Tennis court

Golf course (within 3 km)

Windsurfing

Canoeing

Hiking

Cycling

Bowling

Diving

Horse riding

Snack bar

Temporary art galleries

Water park

Shuttle service (additional charge)

Airport shuttle

Designated smoking area

Non-smoking throughout

Heating

Air conditioning

Airport shuttle (additional charge)

Family rooms

Non-smoking rooms

Shared lounge/TV area

Terrace

Live music/performance

Lift

Movie nights

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Hotel Santa Maria - Bardolino Town Center

Bardolino

Province of Verona

Veneto

Italy

We thank you for the reporting of Wednesday 15th August. And also thank you for your visit in our structure!
We are really disappointed to read this type of review, but we are sure that it will help us to improve ourselves.
We would like to tell all the people are reading this review that our Website has about 5-7 Pictures showing our 4 types of rooms: single, double triple and Family room. 
And as you can see from the pictures... our bathroom is not one of the best.. it hasn't got a shower cubicle.
We decided to leave rooms without controller because we have already set the perfect temperature for the day and night (not too cold and not too hot) if guests need to change the temperature they ask the reception and we will satisfy every request.
Our WI-FI is very fast, and works throughout the hotel in common areas such as reception, restaurant, swimming pool, terrace and in the rooms. Maybe there was a problem in the zone were the Hotel is located.
At the check-in we specify that we ask € 10,00 as deposit for the key of the room, and at the check-out we give it back.. other structures ask documents as guarantee, we prefere to give them back because it's important to have them with you.
As for the "fair Continental" ... we are not agree.

Best regards


Owner response

RATE_LOCATION

RATE_CLEANLINESS

RATE_SERVICE

In brief: Hotel rooms  at Santa Maria are small, dark, tired, and in our opinion below standard.The booking.com photos flatter the condition of the hotel.There are better hotels for your money!The owners do not appear to have updated the decor/appearance for a long time.The bathroom in the double room is awful. Do not use unless you read the various reviews and accept it's for you!

In detail:
We've used Booking.com a lot and have generally relied on the photos rather than details of room size/facilities, and have never been disappointed. especially over the last 10 days as we have been travelling around Lake Garda, booking as we go. On this occasion we made  a big mistake. We wanted to stay in Bardalino for 2 nights and thought £125 per night should get us decent quality. Not so at Hotel Santa Maria!. We actually thought we had the wrong hotel when we checked in and saw the double bedroom. Dark, small, no shower cubicle we complained and were offered another room exactly the same, then  an 'upgrade' to a double room with a balcony for 1 of our 2 nights. We did not wish to stay at all, but when all attempts at a refund were refused and it was late in the day, we stayed but decided that we would check out to another hotel for second night.
*There was no air conditioning controller in the room, and at reception were told there     was one remote for all rooms and it had to be returned after initial use!
*The WIFI was not working (apparently not hotel's fault) 
*We had to pay 10 Euros for the door key( refunded on vacating)
*The breakfast was a fair Continental. 
Any good points? The receptionist when we arrived  was polite and tried her best, including speaking to the hotel owner, but no concession was made. 

We subsequently checked into another local hotel for the money, less money and 10 times the quality!

Warning: Check room details carefully!

Cardiff, South Wales, Wales

Thank you very much for your review! We are very happy to know that you enjoyed in particoular our Breakfast and also the location. 
it's very nice to know that our staff has met your expectations.
One of our goals is to ensure that our customers are welcomed as if they were at home.
Hoping to welcome you another time, best regards from Garda Lake😊


RATE_VALUE

RATE_ROOM

Stayed for 5 nights in this hotel around Mid July.  Staff were excellent and very helpful.  Room was fine.  Plenty of food and drink choices for breakfast.  Few minutes walk to the front of Bardolino and bus station, so excellent location.  Bardolino itself is stunning. I would stay here again.

Manchester, Greater Manchester, England

Thank you very much for your review! We are very happy to know that you enjoyed our swimming pool.. and also our Staff! :) 
One of our goals is to ensure that our customers are welcomed as if they were at home.
We are so sorry but we aren't the apartments owners. We just gave the possibility to Apartments guests to use our swimming pool. 
Hoping to see you soon, best regards from Garda Lake! :)


RATE_SLEEP

We rented an apartment attached to the hotel
The hotel has a great situation - easy walk to restaurants and lake.
The staff at the hotel were fantastic - really helpful and friendly
There is a small pool that was wonderful to cool down in - not big enough for a serious swim
The apartment was for 4 of us. There is one bedroom but sofa beds are available in the dining/ kitchen area and living room
The apartment is a nice size
The issue we had was that we were only allowed one key- with two teenage daughters who wanted to go off and do their own thing - this proved to be a logistical nightmare
The cutlery and crockery is for 4 people. So there are no spares for serving food or prepping food - really annoying
Also there was no washing machine
We were there for 8 nights and had been in Rome for a few days prior to this
We needed to get the laundry done
We could not find any facility in Bardolino and the hotel staff were bemused that we asked about laundry. They couldn't locate one for us either.
The hotel had a lot of German and Austrian guests but maybe they only visit for the weekend
We found the lack of amenities very frustrating and so I have marked the apartment down - though I do not believe this was the fault of teh hotel as they appear to manage the apartment for someone else

Great site let down by poor ammenities

London, England

Thanks for your review and thank you to have visited our Hotel. We are very happy to know that you appreciated our Staff and also our cleanliness. we are so sorry that you didn't appreciate our room. We will do our best to improve the service and the look of our rooms, to give our costumers more comfort. 
Hoping to welcome you another time, best regards from Garda Lake😊

Strange bathroom with no shower stall. When you shower, the entire floor is wet and slippery. Also, only one little cake of soap for 2 men! Thin pillows. I would rate this venue as adequate, and not of value for the room rates. Very nice staff, though, and clean.

Small rooms and frugal

Thank you very much for your review! We are very happy to know that our hotel has met your expectations. Unfortunately our hotel is in front of the road so you hear car traffic. We will try to improve the service of our rooms, so our guests could hear the noise as less as possible. Hoping to see you soon, best regards from Garda Lake! :)


Thank you for late check in... 
The road kann be a bit loud.... 😑. The rooms are pretty clean. The breakfast ist good and rich as well. Parking is 4 free.......
🤣 I don't want to write 200 Zeichen, so I will never give up a Bewertung any more

All good 

L’Hotel Santa Maria si trova a pochi passi dal centro storico di Bardolino, una suggestiva cittadina sulle rive dell’incantevole Lago di Garda ed a pochi km dai più importanti parchi di divertimento quali Gardaland, Canevaworld, Movieland e Parco Zoo Safari. L’Hotel Santa Maria, aperto tutto l’anno, offre la possibilità di trascorrere una vacanza all’ insegna del relax e dello svago, circondati da un’atmosfera cordiale ed amichevole con un ottimo rapporto qualità/prezzo. La gestione dell’Hotel Santa Maria è stata tramandata alla terza generazione della famiglia Pasotto. I nonni hanno trasmesso la stessa passione prima ai figli e poi alla nipote che oggi, insieme al marito, ha conferito un tocco di modernità all’Hotel, mantenendo però l’ambiente famigliare e amichevole di un tempo. L’Hotel Santa Maria dispone di 17 stanze e offre trattamento di pernottamento e prima colazione a buffet nella nuova sala climatizzata, a base di torte fatte in casa, brioches, marmellate, yogurt con frutta fresca e cereali che verranno accompagnati da succhi di frutta, latte, the e un buon caffè. E per venire incontro anche agli ospiti stranieri, affettati, formaggi e uova. Le ragazze dell’accoglienza avranno il piacere di riservare per voi una camera seguendo le vostre necessità e saranno liete di fornire qualsiasi informazione riguardante le attività, gli eventi e le manifestazioni che il territorio offre. The Hotel Santa Maria is just a stone’s throw from the historic town centre of Bardolino, a picturesque town on the banks of spectacular Lake Garda, and just a few km from the most important theme parks such as Gardaland, Canevaworld, Movieland and Parco Zoo Safari. The Hotel Santa Maria, open all year round, offers the opportunity to spend a holiday with the accent on relaxation and recreation, in a cordial and friendly atmosphere with an excellent quality/price ratio. Running the Hotel Santa Maria has presently been passed on to the third generation of the Pasotto family. The grandparents handed down the same passion first to their children and then to their granddaughter who today, together with her husband, has given the Hotel Santa Maria a modern touch, while managing to preserve the family and friendly atmosphere of times gone by. The Hotel Santa Maria has 17 rooms and offers B&B accommodation with a buffet style breakfast in the new air conditioned dining room, with a base of homemade cakes, brioches, jams, yoghurt with fresh fruit and cereals accompanied by fruit juice, milk, tea and excellent coffee. To cater for the tastes of foreign guests, cold meats, cheese and eggs are also offered. Our receptionists will be delighted to book a room for you according to your needs and will also be happy to provide you with any information on activities, events and attractions to be found in the surrounding areas. Das Hotel Santa Maria liegt nur wenige Schritte von der Altstadt von Bardolino entfernt, einem charmanten Städtchen am Ufer des Gardasees, nur wenige km von den wichtigsten Freizeitparks entfernt, beispielsweise Gardaland, Canevaworld, Movieland und Parco Zoo Safari. Das Hotel Santa Maria ist ganzjährig geöffnet und bietet die Möglichkeit, einen Urlaub im Zeichen der Entspannung und Unterhaltung zu verbringen, umgeben von einer warmen und freundlichen Atmosphäre mit einem ausgezeichneten Preis-Leistungsverhältnis. Die Leitung des Hotels Santa Maria wurde von der Familie Pasotto bis in die dritte Generation weitergegeben. Die Großeltern haben die gleiche Leidenschaft zuerst an ihre Kinder und dann an ihre Enkelin weitergegeben. Diese Enkelin hat zusammen mit ihrem Mann dem Hotel Santa Maria ein modernes Gesicht gegeben, wobei die familiäre und freundliche Atmosphäre der Vergangenheit erhalten blieb. Das Hotel Santa Maria verfügt über 17 Zimmer und bietet Übernachtungen mit Frühstücksbuffet im neuen klimatisierten Raum, mit hausgemachten Kuchen, Croissants, Marmelade, Joghurt mit frischem Obst und Müsli, zusammen mit Fruchtsaft, Milch, Tee und einem guten Kaffee. Um unseren ausländischen Gästen entgegenzukommen gibt es auch Wurstaufschnitt, Käse und Eier. Die Rezeptionistinnen haben das Vergnügen, Ihnen ein Zimmer nach Ihren Wünschen zu reservieren, und würden sich freuen, Ihnen alle Informationen über Aktivitäten, Ereignisse und Veranstaltungen in der Umgebung zur Verfügung zu stellen.

4.1/5

Hotel Santa Maria - Bardolino Town Center

4.1/5

Accommodation

Facilities