Parking

Free parking

Parking on site

Private parking

WiFi available in all areas

Restaurant

Packed lunches

Snack bar

Wine/champagne

Coffee house on site

Meeting/banquet facilities

Fax/photocopying

24-hour front desk

Express check-in/check-out

Luggage storage

Private check-in/check-out

Lockers

Invoice provided

Sauna

Spa and wellness centre

Hot tub/Jacuzzi

Indoor pool

Indoor pool (all year)

Heated pool

Sun loungers or beach chairs

Spa facilities

Steam room

Spa lounge/relaxation area

Spa/wellness packages

Swimming pool

Swimming Pool

Garden

Terrace

Games room

Sun terrace

Shared lounge/TV area

Outdoor furniture

Picnic area

Fishing

Table tennis

Hiking

Horse riding

Walking tours

Tour or class about local culture

Live music/performance

Live sport events (broadcast)

Laundry

Ironing service

Family rooms

Lift

Heating

Non-smoking throughout

Designated smoking area

Key access

Internet services

WiFi

Free WiFi

Safety deposit box

24-hour security

CCTV in common areas

CCTV outside property

Fire extinguishers

Board games/puzzles

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guest accommodation sealed after cleaning

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Food can be delivered to guest accommodation

All plates, cutlery, glasses and other tableware have been sanitized

Breakfast takeaway containers

Delivered food is securely covered

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

Process in place to check health of guests

First aid kit available

Access to health care professionals

Thermometers for guests provided by property

Face masks for guests available

Cashless payment available

Physical distancing rules followed

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Nero

Pamporovo

Smolyan Province

Bulgaria

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I think the hotel it's very nice and friendly. It's not a luxury place but for what we got was a comfortable and clean room. All the places were we ben was cleaning and staff was very friendly. Also was great value for money.

Relax and enjoy

Plus
- the view from the camera 
- the heat
Minus
- they have a problem with the cleaning services, in our second day the room was not clean and the towels weren’t changed so I went to the reception and the receptionist who doesn’t know English, said somehow that they don’t clean, so I asked for the manager and a very young guy appeared and he said that they clean and change towels once every 3 days and that he has experience in the hotel business and he did that in others places. Anyway, after a really long confrontation they cleaned and changed the towels 
- the towels were stained every day and smelled very bad and this happened to our friends who were staying there also
- the ice outside was never cleaned, the stairs with ice are very dangerous and one day I felt on them, so be very careful 
- the breakfast was pour and every day the sam e food, the coffee terrible and the restaurant area is small and we had to wait to find a table
- the food from restaurant is not that great
- the employees don’t speak English and they are not helpful 
- the pool is not that clean, and the water is not heated

1.8/5

Nero

1.8/5

Pamporovo is great for:

The snow is forecast to be

Great

for the next week

Accommodation

Facilities