Parking

Kids' club

Entertainment staff

Children's playground

Fire extinguishers

CCTV in common areas

Smoke alarms

Security alarm

24-hour security

Safety deposit box

Free WiFi

WiFi

Internet services

Daily housekeeping

Ironing service

Laundry

Airport shuttle (additional charge)

Shuttle service (free)

Airport shuttle

Designated smoking area

Evening entertainment

Air conditioning

Indoor play area

Minimarket on site

Screens or physical barriers placed between staff and guests in appropriate areas

Physical distancing rules followed

Cashless payment available

Face masks for guests available

Thermometers for guests provided by property

Access to health care professionals

First aid kit available

Process in place to check health of guests

Hand sanitizer in guest accommodation and key areas

Staff follow all safety protocols as directed by local authorities

All plates, cutlery, glasses and other tableware have been sanitized

Food can be delivered to guest accommodation

Physical distancing in dining areas

Guests have the option to cancel any cleaning services for their accommodation during their stay

Property is cleaned by professional cleaning companies

Guest accommodation sealed after cleaning

Guest accommodation is disinfected between stays

Linens, towels and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against Coronavirus

Kids' outdoor play equipment

Heating

CCTV outside property

Family rooms

Golf course (within 3 km)

Tennis court

Luggage storage

Currency exchange

24-hour front desk

Fax/photocopying

Business centre

Meeting/banquet facilities

Kid meals

Special diet menus (on request)

Snack bar

Packed lunches

Breakfast in the room

Lift

Restaurant

WiFi available in all areas

Parking on site

Free parking

Billiards

Table tennis

Room service

Cycling

Darts

Non-smoking rooms

Shared lounge/TV area

Terrace

Garden

Swimming Pool

Fence around pool

Pool bar

Pool/beach towels

Pool with view

Games room

Outdoor pool

Hammam

Hot tub/Jacuzzi

Massage

Spa and wellness centre

Fitness centre

Sauna

Outdoor pool (seasonal)

Archery

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Poiano Garda Resort Hotel

Garda

Awful. Filthy. Most certainly NOT family friendly or 4 star. 
Childrens pool covered in black mould - a health alert ⚠️ should be put on this.
First apartment was 'crawling' and second one was only marginally better. The shower was disgusting and the furnishings were basic, to say the least. What I might expect in a prison cell.
To anyone considering booking this hotel - my advice is don't.

Worst hotel ever

Had a week here and wish we hadn't. But let's start with the good. The food is pretty good though limited in choice and the view down to the lake from the dining room and the apartments is spectacular. The sports facilities are excellent - Olympic sized swimming pool, two good quality padel courts and four red shale tennis courts plus a golf course and driving range. The apartments are clean but, like me, beginning to show their age. The whole layout is hilly but we were aware of that before we booked. So why the two stars? First of all to arrive at 11 a:m after nine hours travelling and be told to sit by the pool for another five hours because your room won't be available until 4 p:m is totally unacceptable. And when you point out that other guests who arrived from the same flight have been given their rooms you are told "They were the lucky ones." Shades of Fawlty Towers already. Secondly the location. We were well aware that the apartments were several miles out of Garda but the hotel says it has a shuttle service into town. However the service is limited. It doesn't start till nine and then there is a gap from 12:30 till 4:00 in the afternoon and the last shuttle from Garda is at 7:45 in the evening so no chance of a night out in Garda unless you're willing to pay 15 euros for a taxi back. And getting a taxi in Garda is by no means easy. The mini-bus also only seats eight so there is quite often a queue. Third is the mini-market. It isn't a mini-market. As the sign outside says it's a shop and it's apparently run by the same people as Monty Python's cheese shop. It sells coffee, tea, sugar, milk and wine and that's about it. And it's also only open between 8 and 10 a:m and only accepts cash. Didn't particularly bother us as we were staying half board but could be inconvenient for anyone self-catering. Fourth the superb swimming pool doesn't open till ten and shuts at six so no chance of an early morning dip. Finally we checked out in the evening before we left as we were being transferred to the airport at six the following morning. When I tried afterwards to buy a drink at the bar I was unable to as paying by cash or card was a problem. Apparently from what I've read and from hearing our tour rep speak to other guests these are regular complaints. The staff were all friendly and helpful but as a resort this could be so much better. Oh and Lake Garda is beautiful.

3.8/5

Poiano Garda Resort Hotel

3.8/5

Accommodation

Facilities