Non-smoking rooms

Family rooms

Lift

Heating

Non-smoking throughout

Key access

Internet services

WiFi

Free WiFi

Hiking

Wine/champagne

Fire extinguishers

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Food can be delivered to guest accommodation

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and key areas

First aid kit available

Access to health care professionals

Contactless check-in/check-out

Cashless payment available

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

Invoice provided

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Schwarzes Rossl

St Wolfgang

St. Wolfgang

Upper Austria

Austria

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As always, we had a fabulous time at this beautiful hotel. We stayed with friends across the Christmas week  and the experience was magical. The hotel go out of their way to make it a memorable experience,  from helping to dress the Christmas Trees with the other hotel guests  to the beautiful family gathering on Christmas Eve when the owner and her father and children gave a lovely lead into Christmas.  The hotel itself is beautifully decorated throughout, the spa is superb , and the breakfast is the best I have ever had. I have stayed at the hotel on numerous occasions,  and you see many familiar faces from other returning guests. I think that sums things up, it is a place that you will want to return to again and again.

A magical place

We are regular guests at the hotel, directly and through booking.com too. 
This time my husband mistakenly booked a half board stay through booking.com. We usually are not satisfied with the dinner as a part of the half board because it takes a long time and the portions are small.
 Upon arrival we asked at the reception desk if we could change the status of the stay to a stay with breakfast only. The receptionist confirmed the change to us. I made sure again with a reminder that the stay was ordered via booking.com. The receptionist confirmed us the change. 
We were suprised that we had to load  our luggage onto a trolley ourselves and brought it to our room ourselves . 
Another unpleasant suprising was that the room cards  worked for 1 day only. 
We were left standing in front of the our room door for three times  because the room card did not work. It was very unpleasant situation to take  lift to the 4.floor, to find out the cards do not work, to go to the reception desk, to wait here because the group of japanes guests came and the receptionist was only one there.

At the end of our stay was another women on the reception desk.
My bill was not reduced by the dinners from the half-board that we did not attend. 
I explained my request to the receptionist, but I was strictly refused, explaining that when we booked the stay through booking.com, the status of the stay can not  be changed and that no money will be refunded. I tried to explaine the mistaken confirmation of her colleague upon arrival, saying that we were misled and with the bad result we did not get the money back and did not have half-board. 
I was repeatedly refused, and very unpleasantly. 
The password: the customer  our master,  certainly does not apply in this hotel.
 When I requested to call a superior, I was told that I was talking to the daughter of the house, so it is not possible to complain to anybody else.
So the result: we did not have half-board, did not get the money back or any small apology for the bad information from their employee upon arrival. 

At the departure  we had to upload our luggage .
I think that the aproach of the daughter of the house can lead to the bad results for the hotel. 
We definitelly have to find another hotel in the destination Wolfgang.

Decline of service in the hotel

Czech Republic

Many thanks for your review and we hope to welcome you back at the Weisses Rössl soon
Yours
Gudrun Peter
Rösslwirtin

Owner response

Amazing hotel,very friendly staff .
Beautiful location.the hotel and restaurant very clean and the food is amazing 10/10 from me

4.4/5

Schwarzes Rossl

4.4/5

Accommodation

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