Parking

Luggage storage

Concierge service

Safety deposit box

24-hour security

Security alarm

Smoke alarms

CCTV in common areas

CCTV outside property

Fire extinguishers

Fax/photocopying

Outdoor pool

Outdoor pool (seasonal)

Shallow end

Fence around pool

Swimming Pool

Daily housekeeping

Kids' outdoor play equipment

Baby safety gates

Live sport events (broadcast)

Express check-in/check-out

Free WiFi

Pool with view

Internet services

WiFi

Free parking

Parking on site

Private parking

WiFi available in all areas

Packed lunches

Special diet menus (on request)

Kid meals

Garden

Restaurant

Sun terrace

Shared lounge/TV area

Non-smoking rooms

Family rooms

Lift

Heating

Allergy-free room

Non-smoking throughout

Terrace

Air conditioning

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SunLake Hotel

Riva

Riva Del Garda

Province of Trento

Trentino-Alto Adige

Italy

We stayed at this hotel in the July 3 years ago and fell in love with it and wanted to come back. We stayed from 20th Sept to the 1st Oct which we now realise was a mistake. We had an early flight out so we were at the poolside by midday and it was everything we remembered and were looking forward to our 11 days in paradise. The next morning we had breakfast at the poolside and couldn’t be happier but unfortunately that all changed. We went out for the day and when we came back all the tables had been cleared and the umbrellas had been put away. The bar had been completely emptied and the QR codes on the table had gone so you couldn’t have a drink or eat around the pool. We went to the area where the towels for the pool and sunbeds were stored and it was empty. We went down to reception and after a long wait we were begrudgingly given two towels which we had to use for the next 9 days as we didn’t feel confident they would be replaced. It was quite embarrassing that guests were asking us where the towels were kept and we had to tell them to try their luck downstairs, is this normal procedure on holiday ? Had we been told that our stay would be on a reduced service we could have booked an earlier date but we were totally unaware.

Disappointing

Welling, Greater London, England

Dear williamj656,

What a fantastic review! Thank you so much for your kind words and for such a high recommendation—we are delighted you had a wonderful time.

It is brilliant to know you appreciated the pleasant atmosphere, the quality of our accommodations, and the stunning rooftop meal setting.

Your praise for our team is particularly appreciated; we've shared your commendations with Zane and Massimo, who truly represent our commitment to service excellence.

We acknowledge your note regarding the dinner offerings and will certainly review our selection to incorporate more variety, including beef and chicken options.

We sincerely hope to greet you again in the future!

Warmest wishes
Giuseppe Tonelli

Owner response

Cannot recommend this hotel highly enough.Lovely ambience,rooms and environment. Rooftop breakfast was an experience in itself.Staff were outstanding throughout the hotel.Particularly Zane and Masimo who were perfect professionals and lovely people.Only small criticism would be the lack of beef and chicken on the menu but this is only a minor preferrence of mine.If you're thinking of booking this hotel do  it now.

Lovely experience

Kirkmichael, Perth and Kinross, Scotland

Dear welholme,

Thank you so much for your truly wonderful review! We are delighted you found our hotel to be such a "fabulous place to stay."

It is fantastic to hear that you appreciated our great location, which is strategically placed for a short walk into the old town or for a relaxing stroll along the lake.

As you mentioned, we believe our team is what truly sets us apart. Your praise for our staff—from the bar and restaurant waiters to the Reception team—is the highest compliment we can receive. We’re proud that nothing was "too much" for them.

Thank you for your strong recommendation. We are already looking forward to welcoming you back!

Warm regards,
Giuseppe Tonelli

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What a fabulous hotel. Good location, short walk into the old town and close to the lake. Hotel is lovely, the food is really nice, plenty of choice at breakfast to set you up for the day. But what makes this hotel stand out, like most of the other reviews say, are From the bar staff at the pool area to the restaurant waiters nothing is too much much for them. Reception staff are the same. Will definitely be going back.

Fabulous place to stay

Grimsby, Lincolnshire, England

Dear JulesLindl,

Thank you very much for your fantastic review! 

It is wonderful to know that you appreciated the intimate and welcoming vibe of the hotel.

Your commendation for our team is highly valued. We are very proud that every member of our staff demonstrated friendliness, courtesy, and delivered such superb service. Thank you for acknowledging their efforts!

We are also excited to share that we are currently engaged in a comprehensive room refurbishment project to further elevate the comfort and modern appeal of our accommodations.

We sincerely appreciate your feedback and eagerly anticipate your next visit to Hotel Kristal Palace!

Warm regards,
Giuseppe Tonelli

Beautiful location in fact stunning. The views from the top of the hotel were stunning. View across the lake surrounded by mountains. 
The hotel was small and friendly. The rooms are a generous size with everything you need. 
All of the staff are so friendly, courteous and deliver first class service. I would personally like to thank them for the excellent hospitality.

Hotel Kristal - Lake Garda

Cambridge, Cambridgeshire, England

Dear cheshiremike09,

Thank you for your excellent review! We are so pleased to welcome you back for your fourth stay and are delighted you maintain a high opinion of the Kristal Palace.

It's gratifying to know you found your room comfortable. We appreciate your candid observation regarding the storage facilities and drawer availability; your feedback is invaluable as we continuously assess and plan upgrades to maximize guest convenience.

We are thrilled that you continue to value the Sky Bar, finding it to be the highlight of your stay, with its outstanding nightly entertainment and the superb morning spread—especially the freshly cooked items from the egg and crepe station.

We also acknowledge your critique regarding the dinner selections, noting that you found the menu somewhat complex. We aim for culinary diversity and will certainly look at simplifying some choices to better suit all palates.

Despite the minor points raised, thank you for affirming our status as a top hotel and for praising the exemplary service delivered by our staff. We eagerly await your next visit!

Warm regards,
Giuseppe Tonelli

Set slightly outside the town approximately  a 30 minute stroll to the centre and ferry terminal but close to the Northern side of the lake.

This was probably our 4th visit on a half board basis and this time we had a Superior room.

The room was good with excellent bathroom facilities including a large walk in shower.

One minor negative is there is a lack of storage/drawer space with quite a bit of shelving high up above the wardrobe and not easy to access without a chair to stand on. Bedside tables had no storage in them.

That said the hotel  is beautifully designed and fitted out to a high standard matched by a very high standard of service from all.

Jewel in the crown is the Sky Bar which has entertainment at night (excellent) and sometimes a guitarist in the morning where breakfast is served (also excellent). During the day there are comfortable areas to sunbathe relax and enjoy and the pool is warm and relaxing.

We were a little disappointed with the choices for our evening meals where we thought the menu was a little fussy. Breakfasts around the sky bar are excellent. Great choices including an egg and crepe station for freshly cooked meals.

Despite some of the negative comment it’s definitely a top hotel

Shining Bright at Kristal Palace

Shrewsbury, Shropshire, England

Welcome to the hotel Kristal Palace. A few meters from the beautiful beaches of Sabbioni and Purfina and 800 meters from the old town of Riva del Garda. The Hotel Kristal Palace, our 4-star superior offer on Lake Garda, can transform your holiday into an unforgettable memory thanks to the panoramic Sky Pool, the fine and elegant rooms and the refined gourmet dishes of the "Live" restaurant. Giuseppe Tonelli with the entire staff of the Hotel Kristal Palace will welcome you in an elegant and exclusive environment. Ideal place to spend a holiday of romance, relaxation and fine cuisine, as a couple or with friends. Meeting point for aperitifs or events also for external guests. With this adults-friendly structure, Tonelli Hotels want to meet the specific needs of guests over 14 by offering the possibility of experiencing a real break from everyday stress, replenishing positive energy. The large Sky Pool Terrace with panoramic views is ideal for having breakfast during the summer months, lunch, and live music evenings and events every evening while enjoying cocktails with a pleasant breeze. From 17:30 to 18:30 happy hour! Every day a selection of our barman is on special offer, accompanied by appetizers. The outdoor pool with whirlpool is located on the roof and is equipped with sun loungers, parasols, beach towels and a snack bar. Ideal for enjoying the sun or just relaxing with a book. Panoramic position on the terrace with Sky Eye "Vellardi" binoculars for 360 degree admiration of the beauties and the surrounding nature. Private parking included in the hotel.

4.8/5

SunLake Hotel

4.8/5

Accommodation

Facilities