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TUI BLUE Fieberbrunn

Fieberbrunn

Tirol

Austrian Alps

Austria

I found an extremely drunk, naked man sleeping in my bed when I came back to my room later in the evening. Hotel staff gave him a key to the room of two young girls without any checks, absolutely none. He went through my stuff and left his puke-stained clothes with mine. He trashed the bathroom, and there was poop smeared all over the toilet. When we called the man at the front desk who gave him the key, he blamed the drunk guy for giving the wrong room number and told us they never verify their guests when giving out key cards. This was confirmed by three other guests who were able to get keys to any room they wanted without any question or check, which is absolutely unacceptable. To make it worse, the hotel employee refused to give us a new room after we voiced how uncomfortable and upset we were by what happened. He claimed the hotel was fully booked, but when we threatened to sue (after arguing for almost an hour), all of a sudden there was a free room available... next to ours... The drunk guy was so intoxicated that anything could have happened if we had been in the room, asleep or maybe undressed. This should have never been allowed to happen, and the way they handled this grave mistake was abhorrent.

Unsafe hotel. You and your belongings are not safe here

Dear 991guyb,

thank you for your feedback.
We regret that your experience did not meet your expectations and would like to clarify the situation regarding the €5.00 charge. 

This fee was part of the agreement with the travel agency through which you booked your stay. It was applied because you used the wellness area, including the sauna, swimming pool, and showers, after your check-out. This charge helps cover the additional costs for towels, cleaning, and maintenance.

As a hotel, we aim to provide flexibility to our guests, and we could have opted not to allow the use of the wellness area after check-out. However, we wanted to accommodate your needs.

Our reception team consistently receives excellent feedback from our guests for their friendliness and professionalism. Referring to agreed-upon policies is not a sign of unfriendliness but rather a part of their responsibilities.

We hope this explanation provides some clarity and that you will reconsider staying with us in the future.

Best regards,
Jürgen Gruber,
General Manager & TUI BLUE Team Fieberbrunn


Owner response

Even after staying there for a couple of days,  they tried to charge me 5€ for using the shower in the wellness area... staff at the reception desk were unfriendly while discussing this. Bad experiance in this hotel. I'm not coming back here, even it's close to the slopes.

Don't go

Beveren, East Flanders Province

The TUI BLUE Fieberbrunn is nestled since November 2019 (former Hotel Austria Trend Alpineresort) in the magnificent mountains of the Kitzbühel Alps in the Pillersee Valley in Tyrol. The hotel is located right on the slopes, just a few metres from the valley station on Doischberg. From here, you can plunge right into the skiing fun of Skicircus Saalbach Hinterglemm Leogang Fieberbrunn or discover the Alps during the summer on an active holiday. At the TUI BLUE Fieberbrunn, families, singles, couples, and groups are all welcome. At the TUI BLUE Fieberbrunn, we welcome you with Tyrolean hospitality and pamper you with local specialities. If you're an active traveller, our fitness programme BLUEf!t will delight you. Those looking for relaxation can find it in the BLUE Spa with saunas and an indoor pool. Fieberbrunn offers endless skiing, snowboarding, hiking, and mountain biking opportunities in both winter and summer. The BLUE Guides at the TUI BLUE Fieberbrunn look forward to making your holiday unique.

4.3/5

TUI BLUE Fieberbrunn

4.3/5

Fieberbrunn is great for:

Accommodation

Facilities