Best Price Promise

ATOL Protected

Heidi Best Price Promise

We want you to book your ski holiday knowing you're getting the best possible deal. That means two guarantees working together: if you find the same trip cheaper elsewhere before you book, we'll match the price. And if the price drops on heidi.com after you've booked, we'll credit you the difference.

Price Match Guarantee

How It Works

We’ll match the price of an identical package that is publicly available to book online on a UK-based ATOL-protected travel agent or tour operator’s website at the time of verification.

Every detail must be identical, including:

Number of adults & children (with exact ages)
Flights (same airline, flight times, and flight numbers)
Dates of travel
Accommodation (same hotel, apartment, B&B, or guesthouse)
Number of rooms & room types
Board basis (e.g. self-catering, B&B, half board, full board)
Transfer type (e.g. private, shuttle, coach* or train)
Baggage allowance
Ski passes (same duration and coverage)
Ski lessons (same provider, duration, and level)
Ski equipment hire (same type and duration)

The competitor’s price must be in GBP (£) and include all fees. It cannot include member-only discounts, promotional vouchers, or bulk-buy savings.

*A competitor’s coach transfer must be a scheduled service, not a privately-operated coach service run solely by the competitor.

Before booking, call our sales team with the competitor’s offer. We’ll verify the details and match the price on the spot.

Why Call Before Booking?

Flight and accommodation prices change quickly, and availability can be limited. To guarantee the best deal, we check the details in real time. That’s why our Price Match Guarantee applies before you book, not after.

Call our team

Price Drop Guarantee

How It Works

Once you've booked, keep an eye on your package. If you spot it at a lower price on heidi.com within 30 days of your booking date, email us and we'll credit you the difference in full.

To qualify, the lower price must be for the same package - every detail must match your original booking:

Number of adults & children (with exact ages)
Flights (same airline, flight times, and flight numbers)
Dates of travel
Accommodation (same hotel, apartment, B&B, or guesthouse)
Number of rooms & room types
Board basis (e.g. self-catering, B&B, half board, full board)
Transfer type (e.g. private, shuttle, coach* or train)
Baggage allowance
Ski passes (same duration and coverage)
Ski lessons (same provider, duration, and level)
Ski equipment hire (same type and duration)

If any element differs, it's a different package and the Guarantee won't apply.

How to Claim

Get in touch with us within 30 days of your original booking date with:

Your booking reference
The URL on heidi.com showing the lower price
A dated screenshot of that page showing the lower total

We'll check the details against your booking and issue a credit for the full difference if everything stacks up.

Your Credit

Approved claims receive a Heidi credit voucher automatically added to your account, equal to the full price difference. The credit:

Is valid for 18 months from the date of issue
Can be used against any future booking on heidi.com in the lead booker's name
Cannot be combined with other discounts, promotions or vouchers
Has no cash value and is non-transferable
Can be used for one future booking only - any unused balance is forfeited

One credit per booking, regardless of any further price movements after it's issued.

Price Match Guarantee Terms & Conditions

Price matching is only available before booking and must be requested by contacting the Heidi team.
The competitor’s price must be live and bookable online at the time of your call.
Price matching is available for online bookings only and can only be used once per booking.
Price matching is available for packages that must include flights, transfers and accommodation.
We cannot price match against another package from Heidi.

Price Drop Guarantee Terms & Conditions

The Guarantee applies to ski package bookings confirmed and paid on heidi.com between 1 June 2026 and 30 September 2026 inclusive.
Available to UK and Republic of Ireland residents aged 18 or over, named as the lead booker.
Bookings must have been made at Heidi's standard publicly available retail price — no discount codes, credits or other promotions applied at the time of booking.
Both the qualifying price drop and the claim must fall within 30 days of the original booking date. Claims submitted after this window will not be considered.
The Guarantee does not apply to price differences caused by market-wide changes in third-party supplier costs outside Heidi's control (including currency movements against GBP of more than 5%, or changes to airline or government fees), force majeure events, or packages that have been amended or cancelled after booking.
Heidi reserves the right to request further information and to refuse claims where the package doesn't match, evidence is insufficient, or where Heidi reasonably believes a claim to be fraudulent.
Heidi reserves the right to amend, suspend or withdraw the Guarantee at any time. Any valid claim submitted before withdrawal will be honoured.
The Guarantee does not affect your statutory rights or rights under your booking contract.
The promoter is Ski Zoom Ltd, 3rd Floor, 63 Queen Square, Bristol, BS1 4JZ. These terms are governed by the laws of England and Wales.