Parking

Pets allowed

Free parking

Parking on site

WiFi available in all areas

Restaurant

Packed lunches

Snack bar

Special diet menus (on request)

Vending machine (drinks)

Vending machine (snacks)

Wine/champagne

Fruits

Sauna

Fitness centre

Spa lounge/relaxation area

Fitness

Fitness/spa locker rooms

Golf course (within 3 km)

Skiing

Hiking

Cycling

Ski storage

Ski pass vendor

Ski-to-door access

Walking tours

Bike tours

Terrace

Sun terrace

Outdoor furniture

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Heating

Allergy-free room

Non-smoking throughout

Wheelchair accessible

Emergency cord in bathroom

Key card access

Internet services

WiFi

Free WiFi

Luggage storage

Lockers

Daily housekeeping

Board games/puzzles

Indoor play area

Street parking

Electric vehicle charging station

Smoke alarms

CCTV outside property

Fire extinguishers

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Food can be delivered to guest accommodation

All plates, cutlery, glasses and other tableware have been sanitized

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

Process in place to check health of guests

First aid kit available

Face masks for guests available

Contactless check-in/check-out

Cashless payment available

Physical distancing rules followed

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COOEE alpin Hotel Bad Kleinkirchheim

Bad Kleinkirchheim

Carinthia

Austrian Alps

Austria

Dear Alan B, thank you for taking the time to write this review of your recent stay at COOEE. We are pleased to hear that you enjoyed our beautiful, clean and modern hotel and especially appreciated our unique location. We are delighted to hear that you enjoyed your stay and that our team hospitality made such a positive impression on you. However, we are truly sorry to hear that certain aspects of your stay did not meet your expectations. Please accept our apologies for the noise that prevented you to get a good night sleep, which, of course, is an important aspect of a relaxing alpine stay. As per the kettles, it is unfortunately not a part of the room amenities, however our bar is open daily and our colleagues would be happy to assist you by heating up some water. As per dinner, since our offer is not ´´all-inclusive´´, the drinks are not included and must be ordered separately according to guests 'preferences. Thank you for your positive comment regarding breakfast and dinner - we too are very confident in the quality and variety of our products and are delighted that you feel the same way.  We understand that some points impacted your experience and are sorry that your stay did not leave a more positive impression. Nonetheless, we hope you were still able to enjoy some memorable moments during your time with us. It would be great to get a second chance, we would love to welcome you back on another occasion. Warm regards from the entire team at COOEE alpin Hotel Bad Kleinkirchheim.


Owner response

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As our first family trip skiing, we had a mixed bag of good and bad experiences from the hotel.

The hotel is situated in a beautiful area with amazing scenery and views. We arrived on 12 Dec so the skiing season had just started and the skiing area behind the hotel was t open yet. However St Oswalds area which is 10 mins away was open and a great experience for our first time skiing.

The hotel is clean and modern and all of the staff were excellent and really helpful 

However, there are a couple of issues that we had.

We paid extra to have the connecting rooms and ended up with rooms 126 & 127. Next to the balcony area of room 126 is the hotels plant room, several Aircon/heating units. I had my window open throughout the night and the noise from the units with the compressors constantly running will ensure you don't get much sleep. Even with the window shut you can hear them. It wasn't pleasant over the 5 nights we stayed.

There are no kettles in the room so you are unable to make yourself a hot drink after we returned from skiing. A kettle would have been nice. I was told it's because Cooee are a no frills hotel but have found several thousand pounds in their budget to spend on a robot that delivers drinks to your table at dinner (not so 'no frills in that department'). 

My last issue was that you pay for half board whilst staying at the hotel but at dinner there are no drinks available, not even water. I appreciate alcohol would be chargeable but I have never been to a hotel while on half board where tap water wasn't available for guests. We took our own water from our room and was told you can't bring your own water to the table. I didn't like that and these issues would prevent me from returning.

On a positive the breakfast was plentiful with a nice selection of hot and cold options and the same for dinner. 

Overall it is a nice hotel in a great location.

Nice hotel, great location.

Maidstone, Kent, England

Dear gGuest,

thank you so much for your wonderful words and for taking the time to share your experience with us. We are truly delighted to hear that you enjoyed your stay and that our team hospitality made such a positive impression on you.

Your praise for Laura, Sophie, and our entire reception team means the world to us — they will be so happy to know they made a difference during your visit. We are especially glad we could assist in taking care of your lost wedding ring, as we understand how important it is to you.

It is also great to hear that you enjoyed the room’s view and comfort for your family stay. Your recommendation is the best compliment we can receive.

We look forward to welcoming you back to our hotel in the future!

Warm regards,
Your entire COOEE alpin Team Bad Kleinkirchheim & Michael Krischak, Resident Manager. 

People are making that place exceptional. Excellent customer mindset and care that reception team provide is amazing. Laura and Sophie with entire reception are Game changers! I would be always grateful for taking proper care of my lost wedding ring. Rooms have great view and are comfortable for family stay. I do recommend !

4.3/5

COOEE alpin Hotel Bad Kleinkirchheim

4.3/5

Bad Kleinkirchheim is great for:

The snow is forecast to be

Excellent

for the next week

Accommodation

Facilities