Parking

Garden

Terrace

Games room

Sun terrace

Shared lounge/TV area

Laundry

Ironing service

Daily housekeeping

Facilities for disabled guests

Family rooms

Lift

Soundproof rooms

Heating

Non-smoking throughout

Wheelchair accessible

Toilet with grab rails

Higher level toilet

Lower bathroom sink

Internet services

WiFi

Free WiFi

Kids' club

Board games/puzzles

Indoor play area

Bicycle rental (additional charge)

Car hire

Bikes available (free)

Parking garage

Fax/photocopying

Ski pass vendor

Ski equipment hire (on site)

Children's playground

Ski storage

Ski school

On-site parking

Private parking

WiFi available in all areas

Restaurant

Room service

Breakfast in the room

Packed lunches

Snack bar

Special diet menus (on request)

Kid meals

24-hour front desk

Newspapers

Safety deposit box

Ticket service

Tour desk

Hiking

Billiards

Skiing

Golf course (within 3 km)

Outdoor pool (seasonal)

Fishing

Hot tub/jacuzzi

Solarium

Sauna

Lockers

Luggage storage

Outdoor pool

Cycling

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Hotel Bonavida

Canillo

Great hotel - basic but very clean & amazing food on half board basis. Staff exceptionally friendly & helpful. Only criticism is that the rooms - in particular en-suite facilities could do with refurbishment - a shower head attachment from bath taps was inadequate.

Great hotel in great location

Avoid Hotel Bonavida – Terrible Service, Zero Care for Guests (Especially Families!)
My recent experience with Hotel Bonavida in Andorra was an absolute disaster. If you're considering booking here, think twice—this hotel's payment system is broken, their customer service is non-existent, and they have no concern for their guests, even families with small children.

I booked a confirmed reservation through an online booking site for my family, including a small child. Then, out of nowhere, I started receiving repeated emails demanding that I update my card details. I followed their instructions, updated my card multiple times, and each time, the system confirmed the update as successful. Yet, I kept receiving the same demand to update my payment details.

When I called the hotel, Candela (a staff member) provided no solutions whatsoever—she simply repeated that they needed to "run the card." I explained that modern banking security requires a PIN or app approval and that my card could not be charged without it. Instead of offering an alternative solution, she refused to help and just kept repeating the same failed process.

I even tried a different debit card, which was also confirmed as successfully updated, yet the same issue persisted. I called the hotel multiple times, but no one answered. Then, without warning, I received an email saying my reservation was automatically canceled due to "invalid payment," despite all confirmations that my card had been updated successfully.

The reality of staying at Hotel Bonavida:
If you're traveling with a family and small children, do not trust this hotel! You could arrive only to find out they canceled your stay with no warning.
The hotel does not answer calls when you need help.
The staff offers no solutions and is unwilling to assist when their payment system fails.
Their flawed payment system cancels confirmed bookings, even when the card is valid and successfully updated.
No apology, no assistance, nothing. We were left at the last minute, in the evening, scrambling to find another hotel for our family.
We spent over 20 hours trying to fix this issue, updating cards, calling the hotel, emailing, and troubleshooting—only to be left with no reservation.
This was not a misunderstanding—it was systemic incompetence and complete disregard for guest experience. When traveling with a family, especially small children, reliability is key. This hotel is anything but reliable.

Avoid Hotel Bonavida at all costs! There are plenty of hotels in Andorra that actually value their guests—this is not one of them.

Avoid Hotel Bonavida – Terrible Service, Zero Care for Guests (Especially Families!)

We had a week’s skiing holiday here. Great value for money. Excellent food for all the family. Breakfast outstanding. Children’s room, bar billiard and table tennis great. Just opposite the ski hire shop and gondola. Perfect for children who complain about walking in boots and carrying skis. Very convenient when you have forgotten gloves/helmet/iphone. Staff friendly and helpful. Definitely my first choice for future holidays

4.1/5

Hotel Bonavida

4.1/5

Canillo is great for:

The snow is forecast to be

Great

for the next week

Accommodation

Facilities