Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
When booking 8 rooms or more, different policies and additional supplements may apply.
Guests will see charges from "Pan Pacific" on their credit card statements.
All "Last Minute Hotel Deals" or “Advance Purchase Deals” are 100% non-refundable at the time of booking, and cannot be cancelled, refunded, changed, exchanged or transferred to other individuals.
Guests under the age of 21 can only check in with a parent or official guardian.
Please note charges apply for early check outs from mid April until mid December.
Guests are required to show a photo ID and the credit card used for booking must be provided upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.