Parking

Free WiFi

WiFi

Internet services

Family rooms

Ski storage

Cycling

Lift

Skiing

Private parking

On-site parking

Free parking

Pets allowed

Hiking

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Résidence Le Chalet de L'Eterlou by Popinns

Serre Chevalier

Chantemerle

Saint-Chaffrey

Hautes-Alpes

Provence-Alpes-Cote d'Azur

France

We discovered on arrival at 13.00 that we could not book in or leave our bags in a safe place, as there were no staff and the reception was closed until 17.00.  We returned later to discover over 30 odd bags queued up outside, with people waiting to check in, and the shutters down.  The receptionist issued us with an "inventory" which we were to fill in and return.  It was almost impossible to understand, the translation was so poor. Rather than provide an inventory you are required to count the number of plug sockets, lights, switches, plates etc, and also assess whether they needed replacing or fixing.  It was the strangest set up i've ever encountered.  We spoke to the receptionist who I believe has created the document to her best ability and she couldn't see why we did not want to spend the next two hours grading the condition of the ceilings, walls, skirting, floors of every room, and locating and documenting the condition of every item within the flat. Basically doing her job.  There was difficulty communicating with the language barrier, but it was clear she was irritated and not best pleased.  We decided to simply note and photograph any obvious damage, scratches, rather than waste any more time. The two bedroom apartment is supposed to sleep 6, two on the sofa bed.  However if you open up the sofa bed you would have no room to move around the dining table, pushing it into the standing space required for the kitchen and to get into and out of the bedrooms. There is no additional storage for anyone sleeping on the sofa bed, and as stated in other posts the second bedroom's wardrobe in only partial accessible due to the bunk bed being less than a foot from it.  There would be no space for cases belongings etc. In addition the sofa bed we had had no back cushions just two tiny random ones thrown on so you couldn't even relax and sit back on the sofa. The duvet's had to be the worst i have ever seen, ragged at the edges, fraying with dog hairs and looking very much like they need replacing. I am sad to say I when i saw them i said i wouldn't even let my dog sleep on it. You have the option of paying for the apartment to be cleaned at the end of the week or clean it yourself.  Along with a list of jobs that must be done, the flat was littered with laminated sheets itemising everything you would be charged for if your end of week cleaning was not up to scratch. It felt like you were in a barracks rather than relaxing, with warnings issued in reception and the lift.   A very poor start. I would not stay here again nor recommend it.  On a positive note the mattresses were firm, the flat was warm and the water was hot.  It was close to amenities and lifts.  However the attitude and treatment of residences is pretty poor, they do not seem concerned about service and ensuring the guests feel welcome, instead treating them as inconvenience to be squeezed in at a time that suits them.  Not very good at all.

Location good, but disappointing set up

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We had a top floor apartment. Views were great. There were two balconies one off the Living room and the other off the main bedroom. The Balcony from the bedroom was difficult to say the least to use as the bed was in front of the door which meant a very small gap to get out of and there there were a lot of wasps around this balcony so didn't really use it.

Holiday

RATE_SLEEP

Allthough the apartment is quit small and the bedrooms are even utterly small, the place is fine. Few minutes walk to the slopes is quite allright.
But the woman D. at the reception is a real embarrassment. She lacks the basic skills of communication and even worse, tries to fool you with the prices for the cleaning. 
During the start of the week she presented two rates for cleaning. We chose one of them (which were printed ) but during checkout she charges another rate on the manually corrected print. 
When asked about the previous agreed price she gets mad right away. Within one minute she turns into a heatedly person. Without further conversation she charged the bill and didn't want to talk about it at all. She even started pushing me out of the way, absolutely disrespectfull. As I wanted further explanation and stayed at the reception she immediately started to call the police. It obviously was a fake call. Even after that she pushed me twice and shouted at me. A strange form of hospitality!
It's clear she planned the action on purpose.
So watch out for being fooled!

Place is fine, reception is an embarrassment

Gorssel, Gelderland Province

Hello,

Sorry to have annoyed you but when the household is not made by yourself, I are grateful to charge it.

Cordially,


Owner response

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RATE_ROOM

As previously mentioned by another visitor, a similar thing happened to us.  Despite leaving the flat in immaculate condition (having cleaned all morning) we were told that the flat hadn't been cleaned properly and were charged for a subsequent clean. Not impressed by this or the subsequent handling of our complaint.  Proceed with great caution.

Flat OK but Poor Management

Brighton, East Sussex, England

Chalet l’Eterlou apartment hotel is situated at the foot of the slopes in Serre-Chevalier. This ski resort is set at the heart of Les Ecrins National Park, between the mythical Col du Lautaret and Briançon. This region benefits from a Mediterranean climate which gives it an exceptional amount of sunshine.Situated near the National park of Cases, Serre Chevalier Valley is the grouping of the city of Briançon and 3 villages Saint-Chaffrey / Chantemerle, Villeneuve / the Room the Alps and the Monêtier Baths. Serre Chevalier is a site bathed by the Mediterranean light. We feel in the heart of the Alpes, places seem to have escaped time (weather), but know how to welcome the visitors by proposing them a multitude of activities.

3.4/5

Résidence Le Chalet de L'Eterlou by Popinns

3.4/5

Serre Chevalier is great for:

The snow is forecast to be

Excellent

for the next week

Accommodation

Facilities