Please note, to reach the slopes you will need to either grab a seat on a private ski minibus at the central bus station plaza, or catch one of the regularly running local buses to the different areas. Timetables are available at the station. Taxis are also available throughout the region, which you may be able to order from your accommodation

Parking

Free parking

Parking on site

Private parking

WiFi available in all areas

Sauna

Spa and wellness centre

Massage

Hot tub/Jacuzzi

Hammam

Beauty Services

Facial treatments

Body treatments

Body scrub

Spa facilities

Steam room

Spa lounge/relaxation area

Spa/wellness packages

Back massage

Full body massage

Fitness/spa locker rooms

Garden

Terrace

Sun terrace

Shared lounge/TV area

Outdoor furniture

Picnic area

Non-smoking rooms

Family rooms

Non-smoking throughout

Airport shuttle

Shuttle service (additional charge)

Airport shuttle (additional charge)

Airport pick up

Airport drop off

Shuttle service

Laundry

Skiing

Table tennis

Ski storage

Walking tours

Internet services

WiFi

Free WiFi

Children's playground

Board games/puzzles

Kids' outdoor play equipment

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation sealed after cleaning

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and key areas

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

Invoice provided

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Smrekowa Polana Resort & Spa

Zakopane

Lesser Poland Province

Southern Poland

Poland

RATE_VALUE

RATE_ROOM

RATE_LOCATION

RATE_CLEANLINESS

RATE_SERVICE

RATE_SLEEP

Arrived late and found only one bed had been made up, the bed was a single and was far to small for two people, I had to sleep on the floor. Next day I asked for them to make the sofa bed up as there was no extra bedding, went out for the day and when we came back it had not been done, receptionist claimed she forgot. We also had a faulty shower rail so asked them to fix it as it was really difficult to shower as you had to hold the shower head in one hand, Anyway nobody came to fix it. Apartment was clean and tidy tho but found to be quite noisy in the mornings, think there are better places to stay 🤔

Better places to stay

We had booked a room for three nights from August 25th to August 28th. Unfortunately, we could only stay for one night due to several issues we encountered during our short stay.

Our main problem was the unbearable noise disturbance caused by our upstairs neighbors. They were playing loud music and moving furniture throughout the night, making it impossible for us to get any sleep. We attempted to address the issue by calling the reception, but no one answered our calls.

In the morning, we decided to visit the reception in person to report the ongoing situation. To our disappointment, the staff was unable to assist us effectively, and there was no acknowledgment or apology for the inconvenience we had experienced.

We believe that the hotel's conditions were clearly violated, as we were unable to get a proper night's rest or enjoy our holiday. Additionally, we were surprised to discover that access to the spa required a separate registration, which was not mentioned in the description when we made our reservation.

Overall, our stay at your hotel was far from pleasant, and we were left feeling extremely dissatisfied with the level of service and the conditions provided.

Very bad

Positive points 

Basically happy with our room nice view, clean & warm, with a lovely view, lovely hot shower with all the kitchen essentials needed available.
 
negative points
 
no English channels on TV the bed was very small ideal for kids but not adults? Sofa bed hard for sleeping on.
A major hike from city centre up a very steep slippery hill although reception said only a 10 minute walk and path way to apartment entrance very slippery this should have been cleared, 3 bedroom apartments were open planned? No privacy, more sofa seating is needed and blinds to fully cover window.

Average

We have recently booked a room with them for 4 days and 8 people. Due to Coronavirus travel restrictions all over Europe (including in Poland itself), half of our group had to cancel their trip (two are from Spain, two from Czech Republic). In addition, due to the high probability that attractions in Zakopane will be closed, the entire trip made no sense anymore. One day after we made our reservation, the Polish government announced severe measures to restrict travel and the spread of Covid-19.

So, due to these new developments, and only ONE DAY after making the reservation, we asked to cancel it. The manager states that he CANNOT return our deposit, but he could offer us a voucher... a voucher that has to be for the same amount of people and the same amount of days, and valid only until the end of this year. Who is going to use a reservation for a ski resort, for eight people, during a worldwide Coronavirus outbreak? Does he expect us to go skiing during the summer?

This is clearly outrageous and unethical behavior from people who want to profit from customers' misfortune. Nobody wants to fly to a country where museums and airports are closing, and supermarkets don't have enough groceries to sell. I imagine the hotel manager would not want to travel under these circumstances, yet he is forcing us to pay so he can profit.

Customers  need to know which establishments are unethical, so they don't book with them.

Outrageous customer service - no ethics and bad faith from management

Located in central Zakopane at the foot of Antalówka Hiil, and offering free access to a spa and wellness centre with saunas and a spa bath, Smrekowa Polana Resort & Spa offers bright apartments with free WiFi. Every modern apartment here offers mountain view will provide you with a seating area and a flat-screen TV There is a full kitchenette with a refrigerator and kitchenware. Featuring a shower, private bathroom also comes with free toiletries. The property offers free parking. There is a kid's corner with board games and a playstation game console. It is 300 m to Zakopane Train Station. Zakopane Aquapark is 1 km away. It is 1,8 km to the Cable Car to Gubalówka Mountain. The reception is open 7.30 a.m - 11.00 p.m. every day. We speak your language!

3.6/5

Smrekowa Polana Resort & Spa

3.6/5

Zakopane is great for:

Accommodation

Facilities