Parking

Non-smoking throughout

Designated smoking area

Wheelchair accessible

Toilet with grab rails

Lower bathroom sink

Emergency cord in bathroom

Airport shuttle

Bicycle rental (additional charge)

Shuttle service (additional charge)

Airport shuttle (additional charge)

Street parking

Electric vehicle charging station

Accessible parking

Fishing

Skiing

Cycling

Ski storage

Ski school

Ski equipment hire (on site)

Babysitting/child services

Nightclub/DJ

Children television networks

Internet services

WiFi

Free WiFi

Gift shop

Shops (on site)

Mini-market on site

Daily housekeeping

Allergy-free room

Heating

Indoor play area

Lift

Soundproof rooms

Pets allowed

Free parking

On-site parking

Private parking

Restaurant

Snack bar

Special diet menus (on request)

Kid meals

Meeting/banquet facilities

Business centre

Fax/photocopying

24-hour front desk

Luggage storage

WiFi available in all areas

Sauna

Facilities for disabled guests

Lockers

Non-smoking rooms

Sun terrace

Garden

Open-air bath

Indoor pool (all year)

Terrace

Indoor pool

Hammam

Hot tub/jacuzzi

Massage

Spa and wellness centre

Outdoor pool

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Alagna Experience Resort

Alagna Valsesia

Location is really good and hotel is well appointed. 
We were not able to use the bar to eat dinner with half board as one entire party had booked it out. The restaurant also wouldn’t allow us to order from the bar menu. The restaurant staff were all very unhappy as the restaurant specially is badly managed.
We complained about dinner option as we had the same menu choices every evening with no flexibility on course options. We at out three times despite paying for the food in advance. Some of the food is delivered in and not freshly made. Nice hotel but don’t go half board as lots of better options in town.

Half board option ill advised

We recently stayed at Alagna Mountain Resort & Spa as a family and unfortunately our experience was very mixed.

The biggest issue for us was the mattress. It was extremely hard, uncomfortable and made restful sleep difficult for several nights. After long ski days, good sleep is essential, and this genuinely affected the quality of our stay.

Our family room was located on a lower floor and, rather disappointingly, overlooked a very large green generator. But when we got over the shock of that the view beyond was magical. From what we could see, the higher floors have lovely balconies and much nicer outlooks.

The dining experience was also a major let-down. Dinner options in the restaurant were overpriced and, sadly, quite tasteless. The menu felt limited, with very few lighter or vegetable-forward options. The bar selection was similarly underwhelming — limited and unimpressive, especially for a ski resort where you expect a cosy, inviting atmosphere.

Service in the restaurant felt strained.  On one evening in the bar we were left sitting with dirty plates for around 20 minutes despite being the only people there at the time. The opposite was true in the restaurant, where the staff were pacing  around us, while we tried to relax after dinner to finish our drinks, and asked us three times did we want to sign for our meal yet. Staff generally appeared stressed and, at times, quite unhappy. It created an uncomfortable atmosphere rather than a relaxed alpine experience.

Breakfast each morning felt chaotic and poorly organised. There were frequently not enough cups or plates available, and having just one coffee machine serving the entire hotel led to queues and unnecessary frustration. It set a frantic tone to the start of each day.

That said, there were genuine highlights. The outdoor pool in the afternoon sun — and especially under the stars — was magical and a real standout feature of the property.

A special mention must go to Benny, the driver who transported us to and from the slopes each day. He was consistently warm, kind, helpful and smiling — a real credit to the hotel and easily one of the most positive parts of our stay.

The mountain views are undeniably beautiful, and the resort has strong potential. However, improvements in bedding quality, food, organisation, and overall guest experience would make a significant difference.

The bar where afternoon snack is served is in the dark basement, which is unappealing when the sun is shining. There’s no games from for the kids, just a few broken board games beside reception. The furniture in the common areas is covered in cheap plastic material. 

Unfortunately, as it stands, it did not deliver the relaxing and welcoming ski stay we had hoped for.

3.9/5

Alagna Experience Resort

3.9/5

Alagna Valsesia is great for:

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