Parking

Pets allowed

Free parking

Private parking

WiFi available in all areas

Tennis court

Golf course (within 3 km)

Fishing

Skiing

Hiking

Cycling

Squash

Mini golf

Ski storage

Ski pass vendor

Ski-to-door access

Water sport facilities on site

Archery

Terrace

Sun terrace

Outdoor furniture

Picnic area

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Heating

Allergy-free room

Non-smoking throughout

Designated smoking area

Key access

Key card access

Airport shuttle

Shuttle service (additional charge)

Airport shuttle (additional charge)

Street parking

Airport pick up

Airport drop off

Shuttle service

Internet services

WiFi

Free WiFi

Safety deposit box

Smoke alarms

BBQ facilities

Fax/photocopying

Luggage storage

Invoice provided

Board games/puzzles

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Physical distancing in dining areas

Staff follow all safety protocols as directed by local authorities

Contactless check-in/check-out

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

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Apartklusiv Kaltenbach

Kaltenbach

Tirol

Austrian Alps

Austria

This apartment could easily have been a 5-star stay.
Excellent location. Newly renovated, spacious, comfortable. The kitchen is large and very well equipped — genuinely great for a group.
So why two stars?
Because the operational side and, above all, the invoicing practices turned the experience into something I cannot recommend—especially for business travelers.
1) Late-night confusion instead of a clear check-in
We arrived around 23:00 and ended up in a frustrating “treasure hunt” inside the building. The apartment was poorly marked, and the door was labeled “Private” with no apartment name/number matching what you would expect from a reservation. We spent almost an hour searching and contacting the host multiple times. This is basic logistics and it failed.
2) “Two bathrooms” that are not really two bathrooms
The listing mentions two bathrooms, but in reality it is one bathroom plus a separate toilet. With several adults, that difference matters.
3) The invoice: repeated requests, repeated promises, no delivery
As a business customer, I requested a proper invoice before arrival, during the stay, and repeatedly after checkout. The host initially responded quickly and promised several times that the invoice would be sent — but it did not arrive.
4) Pressure around reviews and an undocumented claim
Instead of simply sending a compliant invoice, the communication took an unacceptable turn. We were asked to leave a review and to omit any mention of the invoicing problems, while at the same time the host raised an undocumented damage claim and requested insurance details/payment.
Taken together, this felt like improper pressure: effectively, the invoice process was being mixed with review expectations and an additional charge that was not properly documented.
5) What finally arrived was not a proper invoice for the stay
When a document labeled as an “invoice” eventually arrived, it did not reflect the accommodation service as booked and instead attempted to add EUR 200 for alleged “repair damage”, without proper supporting documentation. Once we questioned the inconsistencies and requested a proper invoice for the stay, communication stopped—despite the host previously being very responsive.
Bottom line:
The apartment itself is great, but unclear signage, an inaccurate “two bathrooms” impression, and especially non-transparent, unreliable invoicing combined with pressure around reviews and undocumented claims are not acceptable.
We still do not have a compliant invoice for the stay, which creates a serious accounting problem and prevents us from properly settling the travel costs.
Not recommended for business clients.

4.8/5

Apartklusiv Kaltenbach

4.8/5

Kaltenbach is great for:

Accommodation

Facilities