Parking

Pets allowed

Free parking

Parking on site

Private parking

Restaurant

Room service

Vending machine (drinks)

Vending machine (snacks)

Meeting/banquet facilities

Business centre

Fax/photocopying

24-hour front desk

Tour desk

Luggage storage

Concierge service

Sauna

Fitness centre

Spa and wellness centre

Massage

Hot tub/Jacuzzi

Indoor pool

Indoor pool (all year)

Heated pool

Beauty Services

Facial treatments

Waxing services

Manicure

Pedicure

Body treatments

Spa facilities

Spa lounge/relaxation area

Spa/wellness packages

Couples massage

Full body massage

Fitness

Yoga classes

Swimming pool

Swimming Pool

Golf course (within 3 km)

Skiing

Canoeing

Hiking

Cycling

Ski storage

Ski pass vendor

Non-smoking rooms

Facilities for disabled guests

Lift

Heating

Allergy-free room

Non-smoking throughout

Wheelchair accessible

Toilet with grab rails

Higher level toilet

Lower bathroom sink

Pet basket

Pet bowls

Key card access

Laundry

Dry cleaning

Daily housekeeping

Internet services

WiFi

Free WiFi

Safety deposit box

Smoke alarms

Fire extinguishers

Children's playground

Car hire

Parking garage

Public transport tickets

Accessible parking

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Physical distancing in dining areas

All plates, cutlery, glasses and other tableware have been sanitized

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

Cashless payment available

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

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Banff Caribou Lodge and Spa

Banff

Banff National Park

Canadian Rockies

Alberta

Canada

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Check in took a while as the front desk agent had trouble finding my reservation even with my ID in hand. Then tried to upsell me to suite. I declined. First room I was given was dirty (bedding, garbage on floor, etc.) Requested a different room and front desk agent thought they were being kind and moved me 2 doors down but sadly that room was directly over the parkade entrance - even though she told me they had lots of rooms. Door did not close properly on second room. Noise is constant. Doors slamming all the time. People yelling and running the hallways. Property is in need of a major renovation. Rooms are old, run down, musty smelling and tired. All in all was not a great stay. I won't stay here again.

Hotel needs a major renovation

Calgary, Alberta

NASTY ROOMS! I booked a room here for a few nights (over the holiday weekend) so that my girlfriend and I could enjoy our first trip away together. Neither of us have been to Banff before so I went all out with our stay; hardly sparing any expense only to find that the room wasn’t cleaned properly. I went to grab the hair dryer and was met with a previous guests used underwear and socks!! I went down to inform about it to the front desk about the situation and all they offered was a pie or a bottle of cheap $11 sawmill creek wine from the Keg (yes i found the same bottle in store after)… Really?? That's all that was offered to me? I spend over 1000$ on a room and they can’t even ensure that the room is cleaned properly? Absolutely unacceptable! On top of that, it took them over 2 hours for them to come and remove the items from our room and when they delivered the wine to us, the wine glasses they gave us were not clean. I’d expect this if we were staying at a cheap motel NOT a fancy resort hotel. Will not be staying here again, totally ruined the trip, i advise you to go anywhere else as the front desk staff are totally unsympathetic.
SCAM ARTISTS!

nasty rooms, bad support & service.

Terrible motel. There are 2 star hostels in Thailand that are infinitely better than this sorry excuse for a lodging. Rooms are cold, beds are hard, pillows are terrible, can not sleep in these rooms at all, very noisy constantly it will drive you up the wall.    Customer service also terrible, hot tub is trash. The whole place is garbage just stay away or get a refund of you can.

Awful total disgrace to lodgings.

We had a great stay at the Caribou Lodge.  A warm welcome in a traditional style ski lodge with generous lobby space. The room was good for us, clean and comfortable.  The free bus tickets covering 3 days were absolutely great, the local buses take you all round the Banff area with great ease -  and having seen the parking issues at various spots, that was a real bonus, a joy to leave the car in the underground parking at the Caribou during our stay.  We ate and had a drink in the in-house bar and restaurant a couple of times, all good. Reception staff were very helpful, answering questions with a smile.

Warm and welcoming

We were a bit dubious about staying after reading some of the reviews. We stayed for 6 nights. The pros were, friendly staff, comfy bed, excellent restaurant (we had breakfast 3 mornings and dinner 2 evenings), quiet hotel, there was hardly a sound at night. Good location, complimentary roam pass for local route for 3 days. The decor is a bit dated but it was more rustic so this wasnt an issue for us. The only complain I have is the room was so dusty. I mean dust everywhere. We put our clothes in the drawers and when we took them out there was dust on them. Our beds were made daily and clean towels left but by about day 3 the dust on the top of the toilet I could write my name in and it was never cleaned. Im glad neither of us has asthma! My kindle was on the bedside table and it was also covered in dust after a day. But apart from the dusty room we had an excellent stay and I would stay again and recommend to others.

Overall a great stay apart from a dusty room

Belfast, Northern Ireland

The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room and hot pool. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay.

4.0/5

Banff Caribou Lodge and Spa

4.0/5

Banff is great for:

Accommodation

Facilities