Parking

Free parking

Parking on site

Private parking

Parking garage

Restaurant

Special diet menus (on request)

Pets allowed

Non-smoking rooms

Facilities for disabled guests

Lift

Safety deposit box

Heating

Allergy-free room

Non-smoking throughout

Air conditioning

WiFi available in all areas

Room service

Meeting/banquet facilities

24-hour front desk

Business centre

Laundry

Dry cleaning

Tour desk

Fax/photocopying

Luggage storage

ATM/cash machine on site

Concierge service

Vending machine (drinks)

Vending machine (snacks)

Lockers

Daily housekeeping

Pet basket

Pet bowls

Sauna

Golf course (within 3 km)

Skiing

Hot tub/Jacuzzi

Canoeing

Hiking

Cycling

Steam room

Internet services

WiFi

Free WiFi

Ski storage

Ski pass vendor

Public transport tickets

Key card access

Smoke alarms

CCTV in common areas

Fire extinguishers

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Physical distancing in dining areas

Breakfast takeaway containers

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

Cashless payment available

Physical distancing rules followed

Invoice provided

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Banff Ptarmigan Inn

Banff

I really would rate this place 3.4 stars. 
The location is great. Place seems tired but I had a good night’s sleep and there was nothing super out of place. Seems like a discounted Inn for bus tours. The updated bathroom in our room was appreciated. Staff seemed lethargic from my observations.

Tired Inn

Stayed at the Banff Ptarmigan Inn recently and unfortunately had a very bad experience after using the spa facilities. Shortly afterwards, my partner developed a severe fungal rash that required a doctor’s visit and medication. Medical professionals advised it was most likely contracted from an unclean spa or hot tub environment.

What was most disappointing was the response from management. Rather than showing any concern or offering even partial compensation or goodwill, the manager immediately denied responsibility and dismissed the issue entirely. No real investigation, no empathy, and no attempt to resolve the situation despite the medical costs involved.

I understand hotels can’t control every circumstance, but cleanliness and proper spa maintenance are basic expectations, and customer care afterwards matters just as much. The complete lack of accountability left a very poor impression.

Would not stay here again and would strongly caution others about using the spa facilities.

Disappointing

Great location, very clean, friendly staff. However, very much a budget hotel. No basics like T Bags or milk supplied. Basic buffet breakfast.

Great location on Banff Avenue

This was a central location, ideally placed for buses and walking to other locations. The staff, especially Sue in the restaurant, were incredibly helpful. Food was good quality, only minor negative were meals (breakfast) had slightly too many potatoes!).

Lovely location for a visit to Banff!

The staff as a whole we're lovely and very polite and helpful. The room was very rustic a little dated but the facilities were modern. Very clean small queen beds but very comfortable. I would highly recommend some war plugs for sleeping as the freight train blows his horns on average 10 times a night and it's loud. The hotel is 5 mins walk to town. Plus we got a complementary bus pass each for the 3 days here so it took us to the gondola and all around the area. Parking was included in our room but I'm not sure if it was free due to been out of season.  Lovely restaurant but the breakfast finishes at 10am. Over all we would highly recommend this place it was wonderful. Great local. Staff. Hotel.

3.7/5

Banff Ptarmigan Inn

3.7/5

Banff is great for:

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