Dry cleaning

Restaurant

Kid-friendly buffet

Luggage storage

24-hour front desk

Newspapers

ATM/cash machine on site

Concierge service

Tour desk

Express check-in/check-out

Kid meals

Invoice provided

Fishing

Golf course (within 3 km)

Bike tours

Tennis court

Skiing

Horse riding

Hiking

Walking tours

Cycling

Ski pass vendor

Canoeing

Special diet menus (on request)

Packed lunches

Facilities for disabled guests

WiFi

Internet services

Free WiFi

Gift shop

Screens or physical barriers placed between staff and guests in appropriate areas

Physical distancing rules followed

Cashless payment available

Garden

Terrace

Shared lounge/TV area

Library

On-site parking

Private parking

Free parking

Parking

Pets allowed

WiFi available in all areas

Non-smoking throughout

Lift

VIP room facilities

Family rooms

Bridal suite

Heating

Table tennis

Ski storage

Non-smoking rooms

Hot tub/jacuzzi

Fire extinguishers

Safety deposit box

Smoke alarms

First aid kit available

Thermometers for guests provided by property

Staff follow all safety protocols as directed by local authorities

Access to health care professionals 

Face masks for guests available

Hand sanitizer in guest accommodation and key areas

Shared stationery such as printed menus, magazines, pens, and paper removed

Security alarm

Babysitting/child services

Casino

Kids' club

Indoor play area

Kids' outdoor play equipment

Children's playground

Daily housekeeping

Trouser press

Ironing service

Laundry

Ski school

Children television networks

24-hour security

Process in place to check health of guests

Physical distancing in dining areas

Sauna

Delivered food is securely covered

Indoor pool

Pool/beach towels

Massage

Spa and wellness centre

Indoor pool (all year)

Swimming Pool

Heated pool

Car hire

Airport shuttle (additional charge)

Shuttle service (additional charge)

Fitness centre

All plates, cutlery, glasses and other tableware have been sanitized

Use of cleaning chemicals that are effective against Coronavirus

Guest accommodation is disinfected between stays

Linens, towels and laundry washed in accordance with local authority guidelines

Guests have the option to cancel any cleaning services for their accommodation during their stay

Guest accommodation sealed after cleaning

Fax/photocopying

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Best Western Hotel Kranjska Gora

Kranjska Gora

I have been in this hotel for many times under different owners. Today's owner obviously wants to restore the good image of the hotel but it is stil a lot of work to do. The hotel is under renovation, which was great as it was really needed. We were in the renovated room, which looks nice at the first sight but it turned out to be very  cheap. Te wardrobe is without doors - only shelfs and hangers. Two shelfs were occupied by the sef and the refrigeratore. So not much place for your clothes. Very bad lightening - no light over the sofa and the table, so I had to have my own light. But I like that there is not carpet any more on the floor.
The shower  has too little slope  and very little edge, so the water overflows the edge and the whole bathroom if flooded as it has no drain. 
The reception is now in the bottom  where a bar used to be. I am not sure if I like it.  There is a small library which is nice. They also have some hotel umbrellas at the dood so you can borrow them. Nice touch.
The restaurant is opened and joined with the bar. Yes it is more opened and airy but not so friendly.
The staff is very kind, but they have some employees who don't speak slovene which is absolutely unacceptable. OK for cleaning ladies, but waiters - no go. They must at least know how to say  Thank you, Please or Good morning in slovene if we are in Slovenia.
Conference rooms are the same with very little changes.
We didn't use the pool and the SPA, so I don't know if anything is changed.
But the location is still the best in Kranjska gora (close to the center and the lake Jasna), the view is fenomenal and I recommend it nevertheless.
I believe that it will be better when the whole renovation will be done.

Nice, but cheap renovation

The reviews of this hotel were mainly negative so I did not expect much. However I was pleasantly surprised. My room was spotless and large. The staff were very welcoming and friendly in all areas of the hotel. The swimming pool and jacuzzi were clean with superb Mountain View’s. The dinners were disappointing but typical of the area. There was two choices of homemade soup and great salads. The chef could enhance the main courses with themed choices from other countries. The bar staff were good but the choice of drinks could be improved. If you needed anything you asked Reception and it was arranged. Set in exquisite scenery the hotel is very acceptable.

4.1/5

Best Western Hotel Kranjska Gora

4.1/5

Kranjska Gora is great for:

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