The city tax is a mandatory fee of 2.86€ per night, per guest, imposed by the local government and collected by the hotel at either check-in or check-out.

Animals:
   - Animal fee: 80€ 
   - Capacity: 2 animals maximum per 
     apartment 
Parking information: 80€ per car per week


Newspapers

Wine/champagne

Breakfast options

WiFi

Free WiFi

Internet services

Billiards

Skiing

Ski-to-door access

Ski storage

Parking garage

Board games/puzzles

Books, DVDs, music for children

Hiking

Family rooms

Non-smoking throughout

Luggage storage

Invoices

Private parking

Pets allowed

Parking

Non-smoking rooms

Lift

Heating

Soundproof rooms

On-site parking

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CGH Résidences & Spas l'Orée des Neiges

Peisey-Vallandry

In 2024 we had an excellent experience with CGH, which made this year’s stay at Résidence Orée des Neiges particularly disappointing. There was no reception anymore, no access to the lounge or relaxation area, and several essential facilities did not work (heating, lighting, ski room, Wi-Fi). The apartment was freezing on arrival and some issues persisted throughout the entire week.
The on-site staff were friendly and reachable, and they did try to help, but their efforts were clearly insufficient to resolve the structural problems.
Most disappointing of all: despite several complaint emails, CGH never provided a substantive response. We only received automated marketing messages after our stay.
Unacceptable for the price and the promises made. A real shame, as CGH used to be much better.

Fallen Angel

Мы заехали сегодня на неделю. Не знаем, протянем ли неделю.
We have just arrived for a week. I'm not sure that we'll stay this week here.

Ч - чистота.
В туалете следы чужого экскрементов!!! Пыль и грязь везде - мы сами подмели, сами помыли. 
 C - cleanness.
 There are traces of other people's excrement in the toilet !!!!  Dust and dirt are everywhere - we  cleaned everything ourselves.

Г - гостеприимство. 
Нас 8 человек. Бельё застелено на шестерых. Седьмая простыня - как из задни..., наволочки нет, одеяла нет. Заказанная детская кроватка стоит в номере в сложенном виде, комплекта белья для ребёнка  нет, ресепшн не отвечает. 
H - hospitality.
 We are 8 people.  The linen is laid on six.  The seventh sheet - like from the as..., there is no pillowcase, no blanket.  The ordered baby cot is in the room but folded, there is no set of linen for the child, the reception does not respond.

О - оборудование.
Пока горячей воды нет. Надеюсь, её утром дадут. А тем, кто пришёл ночью, мыться не положено. Сантехника местами сломана. Пол, к сожалению, холодный, и ковриков никаких нет, а у нас дети с кашлем, а мы так привыкли за последние 10 поездок в разные страны за разные деньги, что полы в зимних апартаментах всегда тёплые. А тут по задумке хозяев, видимо, ходить по дому надо в сапогах.

E - equipment.
 There is no hot water so far.  I hope it will be provided in the morning.  But those who came at night are not supposed to bathe.  Plumbing is broken in places.  The floor, unfortunately, is cold, and there are no rugs, and we have children with cough. We got so used from the last 10 trips to different countries for different money that the floors in winter apartments are always warm.  And here, as planned by the owners, apparently, you should walk around the house in boots.

Обычно отзыв пишется по итогу проживания, но тут такое начало, что захотелось написать сразу.
Usually a review is written based on the result of the stay, but there is such a beginning that I decided to write right away.


4.0/5

CGH Résidences & Spas l'Orée des Neiges

4.0/5

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