Parking

Pets allowed

Free parking

Parking on site

Private parking

WiFi available in all areas

Restaurant

Room service

BBQ facilities

Packed lunches

Special diet menus (on request)

Kid meals

Kid-friendly buffet

Wine/champagne

Fruits

Coffee house on site

Meeting/banquet facilities

Business centre

Fax/photocopying

24-hour front desk

Express check-in/check-out

Luggage storage

Private check-in/check-out

Lockers

Invoice provided

Sauna

Fitness centre

Spa and wellness centre

Massage

Hammam

Indoor pool

Indoor pool (all year)

Heated pool

Sun loungers or beach chairs

Steam room

Massage chair

Fitness

Fitness/spa locker rooms

Swimming Pool

Garden

Terrace

Games room

Chapel/shrine

Sun terrace

Shared lounge/TV area

Outdoor furniture

Picnic area

Non-smoking rooms

Family rooms

Lift

Soundproof rooms

Heating

Non-smoking throughout

Designated smoking area

Key access

Airport shuttle

Shuttle service (additional charge)

Airport shuttle (additional charge)

Accessible parking

Airport pick up

Airport drop off

Shuttle service

Bicycle rental

Fishing

Skiing

Hiking

Cycling

Horse riding

Ski storage

Ski school

Ski equipment hire on site

Badminton equipment

Walking tours

Bike tours

Themed dinner nights

Laundry

Dry cleaning

Ironing service

Daily housekeeping

Internet services

WiFi

Free WiFi

Safety deposit box

24-hour security

Security alarm

Smoke alarms

CCTV in common areas

CCTV outside property

Fire extinguishers

Children's playground

Kids' club

Board games/puzzles

Indoor play area

Kids' outdoor play equipment

Minimarket on site

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

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"Park Hotel Ela"

Borovets

We sadly didn’t stay at the Hotel Ela this time but will when we next visit. Everything about the ski hire, lockers, staff and facilities was perfect. George was our ski instructor, we had never even seen a ski boot prior! George was amazing, kind and so utterly professional 👌 Juliana, Peter and Roxen (apologies if misspelled!) Such a fantastic team from the first moment we entered the shop. Everything was explained, and a complete understanding that we had never been skiing, so even the smallest details would be essential for a smooth and successful trip. Thank you so very much for everything we will forever remember our first ski holiday and how special you made it 🤗👍

Fantastic experience and we heard such amazing first hand reviews from others too

Before arriving the communication with the hotel team was excellent and they accommodated our request to have the 2 rooms we booked together which we really appreciated, we also found the rooms perfect for our needs.  

The spa was great, we had a massage which was brilliant, highly recommend this, one of the best I have ever had! 

Location is great, very close to the slopes and ski lifts.  

Overall the hotel was clean and modern, it’s been refurbished which isn’t mentioned  or reflected in a lot of the older reviews. 

The only issue we had was with the evening meals, I always found the temperature of the food luke warm, during one meal the chicken wasn’t cooked, its was extremely pink which is really dangerous.  I gave this feedback to the manager in the restaurant and at reception when we checked out, but they didn’t seem to care much which was disappointing.  The food is the only reason couldn’t give this hotel full marks which is a shame.  

Overall the hotel is very good, I’d recommend and stay again, but would eat out in the evening if I did.

Almost perfect!

We stayed for three nights on our first skiing holiday and the hotel itself was lovely, with a good location, cosy room and themed nights to the lead up to new years. The interior was nice and seemed clean… plus the food was genuinely good throughout our stay — (hard work getting a drink at evenings)?
Unfortunately, the experience was let down by the woman at reception when checking in and again when checking out. She came across as rude, with no customer service skills and definitely should not be the first face you meet when being excited for a holiday stay. She was unhelpful regarding our booking, with that reason left us feeling let down about the next few days we will be spending at Ela. Similarly, she was particularly disappointing when we asked about using the hotel amenities after check-out, I.e a shower following a final day of skiing and a late flight — something that is usually standard courtesy in hotels. Again, she was abrupt, blunt and inflexible, which really spoiled the end of our stay. This negative also overshadowed the many power cuts we faced! 
It’s a shame, as the hotel itself has a lot going for it such as the price, location and facilities… but due to this employer we will not be returning.

Moneys worth

The building in not new but everything around and inside has been fully and very elegantly renovated.  The rooms have been completely refurbished and are now very cosy, comfortable and well-equipped. The reception, the bar and the restaurant offer wide space and large windows opening to the surrounding forest.  Everything looks clean and new.  The staff is very professional and helpful in any situation. A very nice and recent spa section is available : there is a pool, a sauna, and a pleasant outside place to relax.  Some amongst the group have ordered for a massage and came out of it fully-relaxed and completely satisfied. Breakfast and dinner offer both a large buffet and the food is excellent.  We had booked for 2 nights, we stayed one more, and personnally, I could have been staying there for much longer since I felt there just as if I was at home.

Simply excellent !  Don't hesitate and choose this hotel for your stay in Borovets !

3.9/5

"Park Hotel Ela"

3.9/5

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