Parking

Free parking

Parking on site

Private parking

WiFi available in all areas

Restaurant

Special diet menus (on request)

Coffee house on site

Sauna

Fitness centre

Outdoor pool

Outdoor pool (all year)

Heated pool

Sun loungers or beach chairs

Sun umbrellas

Spa facilities

Spa lounge/relaxation area

Fitness

Swimming pool

Swimming Pool

Golf course (within 3 km)

Skiing

Hiking

Cycling

Ski storage

Ski pass vendor

Terrace

Sun terrace

Outdoor furniture

Non-smoking rooms

Lift

Heating

Non-smoking throughout

Key card access

Laundry

Daily housekeeping

Internet services

WiFi

Free WiFi

Safety deposit box

Security alarm

Smoke alarms

CCTV in common areas

CCTV outside property

Fire extinguishers

Luggage storage

Invoice provided

Secured parking

Parking garage

Electric vehicle charging station

Accessible parking

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Food can be delivered to guest accommodation

All plates, cutlery, glasses and other tableware have been sanitized

Breakfast takeaway containers

Delivered food is securely covered

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and key areas

First aid kit available

Face masks for guests available

Cashless payment available

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

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Elements Resort Zell am See; BW Signature Collection

Zell am See

We came for a weekend to Zell. The hotel looks amazing on photos. But doesnt live up to the expectations in real life. The rooms are ok, but not for the money you pay. There an amazing amount of damages in the hotel, rooms and hallways. The Spa has short opening times and no towels on site. Every day our room was not serviced before 16:30 and no fresh slippers or bathrobes for the spa while they were clearly still wet. And also no place in the room to dry them as all is heated with floor heating. 

When ordering drinks at the bar for by the pool they didn’t have enough plastic cups for 4 drinks and there was no one by the pool having drinks at that time. 

Staff is friendly but can’t help you if they do not have the tools to do so. 

Ok hotel. But not for these rates.

Ok hotel. But way too expensive.

On the day of our arrival, we were allotted a room that was freezing cold, with the room heating system completely non-functional. Instead of fixing the issue properly, your staff handed us two portable room heaters, which is frankly shocking for a resort that claims premium standards—especially during peak winter season with sub-zero temperatures.

The situation escalated into a serious safety incident the very next morning at 7:00 AM, when one of the heaters started emitting smoke, filling the entire room and triggering the smoke alarm. While my family—including small children—were inhaling smoke, I had to run to the reception myself to seek help. By the time assistance arrived, the room was already filled with smoke.

Your receptionist openly admitted that the heater provided by the hotel was the cause of the smoke. Do you understand how dangerous this is? Children inhaling smoke is extremely harmful to their lungs, and this could have easily resulted in a medical emergency or worse.

To make matters even more unbearable, we were forced to open all doors and windows in -7°C temperatures just to clear the smoke from the room. This is beyond unacceptable—it is reckless negligence.

As if this was not enough, basic housekeeping standards were completely ignored:

- The dustbin was not cleared
- The sink in the living area was not cleaned
- The bedroom has not been cleaned even once in the past four nights

We travelled such a long distance to experience and enjoy the beauty of Zell am See, only to have our holiday completely ruined by unsafe conditions, poor maintenance, and total lack of accountability.

After paying a huge amount during peak holiday season, this experience is absolutely not worth the money, and more importantly, it has exposed my family to serious health and safety hazards.

Given the gravity of this situation, I am formally demanding:

1. A FULL REFUND of our stay

SERIOUS SAFETY VIOLATION

We stayed at the elements resort in Zell Am See for 5 nights and it was OK. Some of which is my own fault I had not realised quite how far it was from the centre of zell am see. It is based on a commercial unit next to a lidl and some other stores and is about a 5 to 10 minute drive into Zell Am See and the lake. The room itself was very nice but the bed was so soft and pretty unbearable. My son slept on a sofa bed which was the opposite and hard as a rock. The facilities in the room were good but housekeeping was pretty poor and the room was not the cleanest. My son loved David at the front desk who was super friendly and did an excellent high 5. The pool was nice but small and breakfast was good. Lots of choice. It isn't going to knock your socks off but it was fine for what we needed. The summer card was a real perk for zell am see and kaprun, we could not believe that we got so many of the attractions discounted or free and made max use of it. Also highly recommend Falken Air if you want to give paragliding a try. 

It is ok

Very good hotel !! Very kind people, .specially, Ralph the manager! Whatever we needed he always helped and with a big smile and care! 
The room are specious , big and super modern design .
The location is super convenient

4.4/5

Elements Resort Zell am See; BW Signature Collection

4.4/5

Zell am See is great for:

The snow is forecast to be

Great

for the next week

Accommodation

Facilities