Parking

Pool/beach towels

CCTV in common areas

CCTV outside property

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guest accommodation sealed after cleaning

Daily housekeeping

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and key areas

Process in place to check health of guests

Contactless check-in/check-out

Cashless payment available

All plates, cutlery, glasses and other tableware have been sanitized

Breakfast takeaway containers

Delivered food is securely covered

Shared stationery such as printed menus, magazines, pens, and paper removed

Vending machine (drinks)

Face masks for guests available

Invoice provided

Sun terrace

Free parking

WiFi available in all areas

Non-smoking rooms

Lift

Soundproof rooms

Heating

Non-smoking throughout

Facilities for disabled guests

Airport shuttle

Airport shuttle (additional charge)

Internet services

WiFi

Free WiFi

Express check-in/check-out

Luggage storage

Air conditioning

Private check-in/check-out

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ESSENCE - Charming Suites

Riva

Riva Del Garda

Province of Trento

Trentino-Alto Adige

Italy

Gentile Ospite,

la ringraziamo per aver condiviso la sua opinione, anche se ci dispiace leggere che il suo soggiorno non sia stato pienamente soddisfacente.

Per quanto riguarda la camera, ci teniamo a precisare che ha ricevuto esattamente la tipologia prenotata tramite il portale/agenzia. Purtroppo, nei casi in cui la prenotazione non avvenga direttamente con noi, non sempre è possibile personalizzare la scelta della camera in base alle preferenze specifiche. Se ci avesse contattato prima dell’arrivo – o se avesse prenotato direttamente sul nostro sito o telefonicamente – avremmo potuto consigliarle una sistemazione più adatta alle sue esigenze.

Siamo comunque dispiaciuti che le opzioni alternative disponibili al momento non siano state di suo gradimento. In alta stagione, la possibilità di effettuare cambi camera è spesso molto limitata, ma facciamo sempre del nostro meglio per accontentare ogni richiesta.

Ci ha colpiti leggere il suo giudizio sulle colleghe della reception: sono generalmente molto apprezzate per gentilezza e professionalità, e non è certo nella nostra filosofia mostrare atteggiamenti scortesi verso gli ospiti. Se qualcosa le ha dato questa impressione, ce ne scusiamo sinceramente.

Per quanto riguarda gli aspetti tecnici, il nostro manutentore ha verificato che il frigorifero fosse funzionante, ma ha comunque deciso di sostituirlo per offrirle un comfort migliore. L’impianto dell’acqua calda è sempre attivo, quindi approfondiremo volentieri quanto da lei segnalato.

Siamo lieti che abbia riconosciuto la cortesia del personale del bar e della reception maschile, la pulizia impeccabile degli ambienti e la qualità degli spazi esterni, pensati proprio per accogliere famiglie con bambini.

Anche se ha scelto di non tornare, ci auguriamo che possa ricordare alcuni aspetti positivi del soggiorno, e magari darci in futuro un’altra possibilità, magari prenotando direttamente con noi: ci farebbe piacere accoglierla nel modo migliore.

Un cordiale saluto,
Ambassador Suite Hotel – Riva del Garda

Owner response

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We were given a room overlooking some empty cardboard boxes/rubbish and when I asked if we could move we were offered a room overlooking the building site at the front of the hotel so we stayed in the first room we were offered. From then on the two oldish women who worked on reception looked at me as though they hated me, one even rolling her eyes when I went down to tell them the extracter in the bathroom wasn’t working ( which was never fixed).. We also mentioned that the fridge in the room was dirty and old, the maintenance guys response was to say ‘it’s working’. I can only assume he looked properly after that because the next thing we knew it was swapped out for a new fridge! 
The bar staff and the two men who worked on reception were really nice, they were always pleasant and friendly. Unfortunately the bar was understaffed so at times they were run ragged, there was only ever one member of staff working on the bar. 
Also, the hot water seems to go off at midnight and comes back on at 6am which isn’t ideal if you get up for a run or anything or if you have an early flight which we did, cold showers only before 6.
The cleaners were brilliant, the whole hotel was spotless and the rooms were cleaned perfectly. Pool area and grounds are a great space for kids , just be aware there are lots of bees in the flowers in the grass.  I don’t think I’d revisit this hotel, I’d go back to the hotel we usually go to, the Savoy Palace

Would not go back here

Dear Family,

What a joy to read your words! 🧡 Knowing that you had a fantastic family holiday truly warms our hearts and reminds us why we love what we do.

Thank you for appreciating all the little details – from the breakfast with options for food intolerances, to the bikes for both grown-ups and little ones, and of course the spaces designed for children’s fun (and a bit of well-deserved relaxation for parents too 😄). We're so happy you found everything clean, comfortable, and welcoming – that’s exactly how we want you to feel: at home, even when you're away.

And thank you as well for mentioning Mika – he’ll be delighted to know he made a positive impression!

We would be thrilled to welcome you back in the future for another adventure on the shores of Lake Garda.
A warm hug from all of us at the Ambassador Suite Hotel ❤️

The hotel was great for our family. It was very clean, located close to the town and was set up well for families. The breakfast had a great variety of options available and catered for allergies, such as gluten free and non-dairy options of milk. No matter what time we went to breakfast, there were always tables available and the waiting-on staff worked very hard to tidy the tables. The hotel has plenty of parking and we were able to use the bikes for a bike ride. There were a variety of sizes, including balance bikes for toddlers or bike seats that could be attached to the back of an adult bike too. The entire hotel and rooms were very clean and the air conditioning worked well. There was a small fridge in our room and also a balcony. There were plenty of sun-loungers around the pool, jacuzzi, a large sandpit, a large trampoline, kids play area and a kids club for activities Mon-Fri afternoon.  The supermarket and lake side were about a five minute walk away and there plenty of places to eat and drink within a 10 minute walk. We used the airport transfer service, which was seamless and big shout out to Mika, who was fabulous! We would recommend this hotel to anybody, especially families with younger children.

Fantastic family holiday

West Yorkshire, England

Dear Guest,

Thank you for your lovely and detailed review!
We’re so glad you enjoyed our spot opposite Monte Brione with those stunning olive grove views. Just a quick note — we’re only 1 km from the town center, easily reachable either along the main road or the beautiful lakeside promenade, perfect for a scenic walk.

We’re thrilled that our suites, comfy beds, and breakfast buffet made your stay enjoyable, and that our team made you feel at home.

Regarding the construction noise, we completely understand how that can be frustrating. Please know that the building work is outside our control, but we’re doing everything possible to minimize any inconvenience for our guests.

Thanks again for your kind words! We can’t wait to welcome you back for another wonderful holiday (Campari Spritz included!).

Cheers,
Ambassador Suite Hotel Team

This place is great. Starting with the location - opposite Monte Brione, with a full view of the olive groves. Into town it's about 2 km along the seashore. You can walk or take a bus. Beaches are close by, and so are enough good restaurants, some of which give Ambassador guests a discount. The suites offer cooking facilities and are amazingly well equipped. A big COOP supermarket offers all the necessary ingredients for your dinners. Spacious rooms, comfortable beds, and a lot of choice for the breakfast buffet. Staff is friendly and helpful - and the Campari Spritz only costs 4.5o. The only problems were caused by a group of idiot guests who thought it a great idea to shout like hell and plunge into the pool at 11.30. Also, there's a building site in front, so make sure your room looks out to the back. But apart from that we had a great holiday and will definitely come back here.

Great place and great holiday

Holiday means for us welcoming you in a young and modern environment where relaxation and comfort, combined with the healthy activities in the surrounding nature, can recharge you from the stressful everyday life! See our offers and the solution you like best and discover our new rooms! We are waiting for you!

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ESSENCE - Charming Suites

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