Restaurant

Free WiFi

Lift

Smoke alarms

Fire extinguishers

Guests have the option to reuse towels

Guests can opt-out of daily cleaning service

Water cooler/dispenser

Recycling bins are available to guests and waste is recycled

At least 80% of lighting uses energy-efficient LED bulbs

Food waste policy in place that includes education, food waste prevention, reduction, recycling, and disposal

Tours and activities organized by local guides and businesses offered

WiFi

Green spaces such as gardens/rooftop gardens on the property

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Staff follow all safety protocols as directed by local authorities

Process in place to check health of guests

First aid kit available

Thermometers for guests provided by property

Cashless payment available

Physical distancing rules followed

Provide guests with information regarding local ecosystems, heritage and culture, as well as visitor etiquette

Internet services

All plates, cutlery, glasses and other tableware have been sanitized

Kids' club

Kids' outdoor play equipment

Room service

Meeting/banquet facilities

Fax/photocopying

Luggage storage

Sauna

Fitness centre

Spa and wellness centre

Massage

Hammam

Indoor pool

Indoor pool (all year)

24-hour front desk

Garden

Swimming Pool

Casino

Ski school

Hiking

Skiing

Horse riding

Ironing service

Laundry

Airport shuttle (additional charge)

Airport shuttle

Children's playground

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Flora Hotel - Apartments

Borovets

When I first arrived I was really disappointed because the place was unclean in places and had dirty mats. The decor was very outdated. The pillow had big holes and tears in it. I felt quite sad and regretted not spending more on a nice hotel. The water seemed to come out yellow! It cost almost 30 euros for me and my son to go swimming in the pool which was cold! There was close to no vegan options in the restaurant. The people next door was extremely noisy and partying to the small hours.

However the location is really good and there was 2 young ladies in reception that were so lovely and helpful. Therefore I have mixed feelings about this place.

3.0/5

Flora Hotel - Apartments

3.0/5

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