Parking

Pets allowed

Free parking

Parking on site

Private parking

WiFi available in all areas

Restaurant

Room service

Wine/champagne

Meeting/banquet facilities

Business centre

Fax/photocopying

24-hour front desk

Valet parking

Tour desk

Concierge service

Sauna

Fitness centre

Solarium

Spa and wellness centre

Massage

Hot tub/Jacuzzi

Hammam

Indoor pool

Outdoor pool

Outdoor pool (seasonal)

Indoor pool (seasonal)

Pool with view

Heated pool

Sun loungers or beach chairs

Beauty Services

Facial treatments

Waxing services

Make up services

Manicure

Pedicure

Body treatments

Body scrub

Body wrap

Spa facilities

Steam room

Spa lounge/relaxation area

Spa/wellness packages

Fitness

Personal trainer

Swimming pool

Swimming Pool

Garden

Terrace

Sun terrace

Shared lounge/TV area

Outdoor fireplace

Non-smoking rooms

Family rooms

Lift

Heating

Non-smoking throughout

Airport shuttle

Airport shuttle (additional charge)

Parking garage

Electric vehicle charging station

Public transport tickets

Accessible parking

Bicycle rental

Laundry

Ironing service

Daily housekeeping

Skiing

Table tennis

Hiking

Cycling

Ski storage

Ski school

Ski pass vendor

Walking tours

Bike tours

Themed dinner nights

Live music/performance

Live sport events (broadcast)

Internet services

WiFi

Free WiFi

Safety deposit box

24-hour security

Smoke alarms

CCTV outside property

Fire extinguishers

Children's playground

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guest accommodation sealed after cleaning

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Food can be delivered to guest accommodation

All plates, cutlery, glasses and other tableware have been sanitized

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and key areas

Process in place to check health of guests

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Granbaita Dolomites

Selva di Val Gardena

Val Gardena

Province of South Tyrol

Trentino-Alto Adige

Italy

Hotel Granbaita is marketed and priced as a luxury, five-star Dolomites experience. It is not and it represents very poor value for money.

From the outset, the accommodation felt substandard. The bed linen and toilet paper were both extremely rough, bordering on hostel quality. We raised this directly with staff and asked for it to be remedied; no one followed up and nothing changed. For a hotel charging at this level, basic comfort should not require repeated requests.

The hallways and interiors are deeply uninviting. Long, narrow corridors resemble a hospital rather than an alpine retreat, a feeling reinforced by harsh lighting and worn carpets that genuinely recall The Shining. There is no warmth or cohesion in the design. Instead, the hotel is filled with odd, randomly dispersed sculptures and artwork that add to the sterile, impersonal atmosphere rather than elevating it.

The spa area smelled unpleasant, and instead of addressing the underlying issue, the hotel seemed to mask it with an overpowering, synthetic cologne — the same scent was sprayed into guest rooms, making the problem worse rather than better.

The hotel’s size is clearly part of the problem: it is far too large to deliver the attentive service and intimacy one expects in the Dolomites. Despite booking well in advance, we were placed far apart, with no consideration given to keeping rooms together.

Food – the biggest disappointment

The dining experience was, frankly, unacceptable.
 • Breakfast was mediocre at best: limited fresh fruit, dry pastries, and eggs that were inconsistent day to day.
 • On one occasion we ordered overnight oats — the result was genuinely inedible.
 • Dinner service was the low point of the stay. Protein courses were repeatedly poorly cooked and oddly paired with strange, baby-food-like purées (clearly visible in the photos).
 • The antipasto buffet featured raw seafood left sitting out for extended periods, raising serious concerns about freshness and food safety.
 • The so-called “dessert night” felt entirely mass-produced. Items appeared either shop-bought or prepared days in advance, lacking freshness, skill, or care. One night we were excited to order our beloved Kaiserschmarrn. What came out was 4 pieces of oily, flat, cold pancake. A complete disservice to the dish and cuisine. 

What made this worse was the response when we raised concerns: waitstaff and management consistently dismissed feedback with “that’s just how it is.” This attitude is incompatible with a hotel positioning itself at the top end of the market.

Service

With the exception of the drivers and one waiter, service was poor. Staff were often dismissive, defensive, and uninterested in resolving issues. There was no sense of hospitality, warmth, or pride, qualities that define truly great alpine hotels.

Comparison matters

We stayed at Hotel Tyrol earlier on the same trip and had a wonderful experience. Warm service, excellent food, thoughtful design, and genuine hospitality. That contrast makes Granbaita’s shortcomings impossible to ignore.

Bottom line

Granbaita is too big, too impersonal, and too poorly managed to justify its pricing or five-star branding. Between the uncomfortable rooms, unpleasant smells, cheap furnishings, weak service, and consistently bad food, this hotel fails to deliver the experience one expects in the Dolomites.

We would not return and cannot recommend it to anyone seeking quality, comfort, or value.

Big, impersonal, poor food, not value for money.

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one of the best experiences we have had.  
great staff, great food, clean rooms, comfortable beds, good showers.  
half board was absolutely a delight for us.

Pick of the choice for Selva.

Innovation and nature – the central philosophy of the Gran Baita Hotel. Thanks to our constant efforts and our ability to interpret the preferences of our guests, we have been able to recreate a truly extraordinary atmosphere in Selva di Val Gardena. Located in the centre of Selva Gardena and immersed in a majestic natural setting, with its splendid private gardens, Hotel Granbaita offers guests a superb panoramic view of the surrounding Dolomite mountains, a UNESCO World Heritage site. The combination of pure mountain air and numerous facilities for wellness, sport and fine dining make our Hotel the ideal place in which to relax the body and the mind. The wellness centre at the Hotel Granbaita will open the doors to a whole new world of space, where you will find multiple facilities, warmth, light and plentiful water. You will sense the lightness and enjoy the discreet and harmonious design that is the theme of the Hotel. Our dedication to the preparation of culinary delights and our close attention to maintaining a cellar of fine wines are central to the philosophy of our Hotel. Hotel Granbaita in Selva di Val Gardena was built in the early 1960s by the parents of Carmen Puntscher, and was managed as a family business. Over the years, the passion of the Puntscher family and their focus on every smallest detail have helped to grow the business significantly. Together with our staff, we invite you to spend your holiday in the greatest comfort and to enjoy our excellent service. Cordially yours, the Puntscher Perathoner family.

4.8/5

Granbaita Dolomites

4.8/5

Selva di Val Gardena is great for:

The snow is forecast to be

Excellent

for the next week

Accommodation

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