Lift

Golf course (within 3 km)

Ski school

Ski storage

Tennis court

Skiing

Hiking

Temporary art galleries

Ski pass vendor

On-site coffee house

Bottle of water

Packed lunches

Fruits

Breakfast in the room

Wine/champagne

Restaurant

Snack bar

Breakfast options

Room service

Special diet menus (on request)

Airport drop off

Daily housekeeping

Laundry

Shoeshine

Trouser press

Indoor play area

Babysitting/child services

Board games/puzzles

Free WiFi

WiFi

Internet services

CCTV outside property

Fire extinguishers

Smoke alarms

Security alarm

Airport shuttle

Safety deposit box

Games room

Sun terrace

Outdoor furniture

Library

Garden

Meeting/banquet facilities

Fax/photocopying

Business centre

Ironing service

Dry cleaning

Terrace

Bicycle rental (additional charge)

Cycling

Airport shuttle (additional charge)

Waxing services

Heated pool

Swimming pool

Spa and wellness centre

Hot tub/jacuzzi

Body Treatments

Massage chair

Fitness/spa locker rooms

Body wrap

Fitness

Spa lounge/relaxation area

Spa/wellness packages

Sun loungers or beach chairs

Heating

Pet basket

Bridal suite

Pet bowls

Non-smoking throughout

Non-smoking rooms

Designated smoking area

Shuttle service (free)

Soundproof rooms

Fitness centre

Steam room

Key card access

Pool with view

Indoor pool

Shuttle service

Pets allowed

WiFi available in all areas

Luggage storage

Newspapers

ATM/cash machine on site

Concierge service

24-hour front desk

Currency exchange

Beauty Services

Airport pick up

Hammam

Massage

Manicure

Swimming Pool

Pool/beach towels

Body scrub

Pedicure

Spa Facilities

Indoor pool (all year)

Sauna

Mfk1I0KgH_31.jpg

Mfk1I0KgH_30.jpg

Mfk1I0KgH_29.jpg

Mfk1I0KgH_25.jpg

Mfk1I0KgH_27.jpg

Mfk1I0KgH_26.jpg

Mfk1I0KgH_24.jpg

Mfk1I0KgH_28.jpg

Mfk1I0KgH_32.jpg

Mfk1I0KgH_37.jpg

Mfk1I0KgH_34.jpg

Mfk1I0KgH_35.jpg

Mfk1I0KgH_36.jpg

Mfk1I0KgH_38.jpg

Mfk1I0KgH_39.jpg

Mfk1I0KgH_40.jpg

Mfk1I0KgH_41.jpg

Mfk1I0KgH_42.jpg

Mfk1I0KgH_23.jpg

Mfk1I0KgH_43.jpg

Mfk1I0KgH_33.jpg

Mfk1I0KgH_22.jpg

Mfk1I0KgH_11.jpg

Mfk1I0KgH_20.jpg

Mfk1I0KgH_44.jpg

Mfk1I0KgH_0.jpg

Mfk1I0KgH_1.jpg

Mfk1I0KgH_2.jpg

Mfk1I0KgH_3.jpg

Mfk1I0KgH_4.jpg

Mfk1I0KgH_5.jpg

Mfk1I0KgH_6.jpg

Mfk1I0KgH_7.jpg

Mfk1I0KgH_21.jpg

Mfk1I0KgH_8.jpg

Mfk1I0KgH_10.jpg

Mfk1I0KgH_12.jpg

Mfk1I0KgH_13.jpg

Mfk1I0KgH_14.jpg

Mfk1I0KgH_15.jpg

Mfk1I0KgH_16.jpg

Mfk1I0KgH_17.jpg

Mfk1I0KgH_18.jpg

Mfk1I0KgH_19.jpg

Mfk1I0KgH_9.jpg

Mfk1I0KgH_45.jpg

Grand Hotel Zermatterhof

Zermatt

Canton of Valais

Swiss Alps

Switzerland

RATE_VALUE

RATE_ROOM

RATE_LOCATION

RATE_CLEANLINESS

RATE_SERVICE

RATE_SLEEP

We spent seven nights at the Grand Hotel Zermatterhof in early February, with accommodation charges totaling approximately $7,700. While the hotel is elegant and well located, our experience exposed several service and operational shortcomings that were disappointing for a property of this stature.

Our room had multiple issues that should have been identified prior to check-in, including a broken bidet and ineffective temperature control. With the AC shut off for the season, the room remained excessively warm even with the heat turned off, making sleep difficult without opening windows—leading to safety concerns and frequent nighttime noise.

The most significant issue occurred on the fourth day when guests with a dog checked into the room next to ours and left the dog unattended. The barking was constant. The front desk manager witnessed the issue personally and escalated it. The following day, the General Manager met with us privately, acknowledged the hotel failed in its handling of the situation, and initiated a discussion about compensation.

That evening, the hotel elected to move us at approximately 10:00 PM. Although an upgraded room was offered, we were required to relocate ourselves late at night and move all of our belongings. Being displaced due to another guest’s disruption—without staff assistance—felt poorly handled and unfair.

After considering the matter, we submitted a modest and proportional request to apply approximately $800 in food and beverage charges already on our bill. Despite the acknowledgment of fault, we never received a response, and the final bill was not adjusted.

Luxury hotels inevitably encounter issues. What distinguishes them is accountability and resolution. In this case, responsibility was acknowledged—but follow-through never occurred.

We made several good-faith attempts to resolve this privately before posting this review, but received no response.

Beautiful Property, Disappointing Follow-Through

Exceptional, magical, a gem in the swiss alps. The piano concert each morning at breakfast by Giovanni is a reason to look forward the next morning. Zermatterhoff is a Grand hotel with more attention to details and quality of service that one can expect. Leaving zermatt and zermatterhoff after the last day of holidays is the worst day as you only think about 1 thing : you want to come back as early as possible to this magnificent resort and place out of this world. I rate it 1000/10.

Ski holidays with my family : best ever. Winter holidays cannot be anywhere else than Zermatterhoff in Zermatt

You come in, speak Swiss German and you get the annoyed look and ‘English please’…as a remark ‘we are still in Switzerland and English is not one of our 4 local languages’. Then we were seated in the Foyer and told ‘a colleague will take care of you’. After 15Min waiting I got up and approached the 4 men behind the desk who were chatting and laughing and asked if someone could please take care of us and I was told ‘oohh sorry for that, this is not our area if work’ but at least he raised a hand and the lady came. She wanted to let us sit there saying no free table, but I saw a table that was not cleaned up and then she was like ‘aahh ok’. We ordered a Tarte flambée, it took very long and then it was placed at the bar while she was standing behind and chatting with her colleague. I wanted to get up, but my 12 year old daughter didn’t want me to do so. After about 10min she brought it and of course it was cold. So she had to take it back and brought back the same one warmed up and now a bit burned on the buttom. The honey I asked for the tea for my daughter she totally forgot until I reminded her again 15Min later. Besides us, there were 8 more guests in there, so almost empty.
As we were leaving, our coats were hanging there. Noone of the 4 men who were still chatting and laughing behind the reception offered to help or to at least say good bye.
Is this Grand Hotel Quality? Swiss Standards? For sure not. What a shame

Terrible

Basel

Dear guest122234, 
We’re so glad to hear that you had a wonderful time! Your feedback made our day – thank you!
Kind regards 

Owner response

The best in Zermatt and a Grand Hotel in the truest sense of the term. Excellent facilities and staff.

The best.

Founex, Nyon District, Canton of Vaud

Today the Grand Hotel Zermatterhof welcomes illustrious guests into its five-star surroundings in exactly the same way as it has done ever since 1879. Enjoying a central but peaceful location, this traditional luxury establishment offers classic elegance and all the comforts of modernity. The hotel has 77 individually furnished rooms and suites with magnificent views of the surrounding mountains, promising both peace and space in an exclusive setting. And for the ultimate in luxury, guests can avail themselves of the hotel's wellness zone, Vita borni. Here, you can experience an atmosphere of wellbeing with a spacious pool, saunascape, treatment rooms and a private spa for couples.

4.6/5

Grand Hotel Zermatterhof

4.6/5

Zermatt is great for:

The snow is forecast to be

Great

for the next week

Accommodation

Facilities