Parking

Pets allowed

Free parking

Parking on site

Private parking

WiFi available in all areas

Sauna

Garden

Skiing

Canoeing

Hiking

Cycling

Horse riding

Ski storage

Ski school

Internet services

WiFi

Free WiFi

Designated smoking area

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Staff follow all safety protocols as directed by local authorities

Contactless check-in/check-out

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

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Holiday Home Ötztal

Oetz

Tirol

Austrian Alps

Austria

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I usually don’t write negative reviews, especially about family-run businesses, but I feel an obligation to warn others and I truly hope the owners take this feedback seriously because this place has the potential to offer a great experience.

TL;DR: Lack of communication, poor management, low maintenance.

We booked this place after hearing great recommendations from guests who stayed there in 2022. The photos looked amazing, and we loved the idea of staying at a family-owned and operated property. I booked directly through their website, entered my credit card details for the deposit, and expected a smooth process.

Two days before our arrival, I emailed the owner with a question—no reply. I also noticed my card had never been charged, and I had received no check-in instructions. We started worrying that our reservation wasn’t even valid. On the day of arrival, I had to dig around to find a phone number, and only after calling did someone answer and tell me to collect the keys from a pizza restaurant across the street. Having to guess, search for contact details, and hope for an answer is simply unacceptable.

When we arrived, an older lady—who barely spoke English—handed us the keys.

The apartment itself was a letdown. Maintenance was clearly neglected:
	•	Lights that didn’t work
	•	A fridge with a foul smell
	•	A dead wall clock
	•	Remote controls with no batteries
	•	Dirty, half-broken shades
	•	No recycling bins. Only one small
trash bin for the whole apartment and no instructions where to dispose it (when we asked the maintenance guy told us to leave the trash bag outside the apartment, which was there for the whole day until someone took it eventually)

The apartment photos were clearly taken a long time ago before significant wear and tear set in. Disappointing, but we could have managed.

When we've booked, we chose the B&B option, but when asking the lady at the restaurant regarding breakfast she said she is not aware it includes breakfast and she will find out later but she never got back to us.

Now for the real nightmare: The balcony was swarming with hornets.
There were multiple hornets nests in the blinds and balcony walls. During a full week heatwave with temperatures hitting 36°C, we couldn’t open windows for fresh air because hornets would immediately fly inside. Our kids were terrified. We reported the problem, and a few hours later, a maintenance person came to remove the nests. The relief was short-lived—by the next day, the hornets were back. When we checked out, I showed him they were still there.

To top it all off, when it came time to pay, the owner emailed to say they only accept wire transfer—not cards (although the lady at the restaurant across said before that checkout will be done there with card). It seems they were looking to save some credit card fees but for me an international wire, I had to pay extra fees, and had I known this upfront, I never would have booked.

Overall, this was a very bad experience for us.
Until the owners improve communication, fix the maintenance issues, and handle guest concerns seriously, I cannot recommend staying here.

Lack of communication, poor management, low maintenance.

An excellent apartment, including a fully equipped kitchen, a shower with very hot water, large rooms, free parking, wireless internet, comfortable beds (it is recommended to change the pillows), great location
An excellent apartment, including a fully equipped kitchen, a shower with very hot water, large rooms, free parking, wireless internet, comfortable beds (it is recommended to change the pillows), great location

An excellent apartment

Hadera, Haifa District

highly recommended apartment! perfect location, we stayed 7 days, amazing apartment very modern, big balcony with a view to the mountains, the house is a very private area, parking under the house, thanks for everything!

4.3/5

Holiday Home Ötztal

4.3/5

Oetz is great for:

Accommodation

Facilities