Parking

Pets allowed

Free parking

Parking on site

Private parking

WiFi available in all areas

Restaurant

Snack bar

Special diet menus (on request)

Kid meals

Wine/champagne

Coffee house on site

Golf course (within 3 km)

Skiing

Billiards

Darts

Hiking

Cycling

Ski storage

Ski school

Ski-to-door access

Walking tours

Bike tours

Happy hour

Tour or class about local culture

Live music/performance

Terrace

Sun terrace

Outdoor furniture

Picnic area

Non-smoking rooms

Family rooms

Heating

Designated smoking area

Internet services

WiFi

Free WiFi

Safety deposit box

Smoke alarms

Fire extinguishers

Tour desk

Luggage storage

Lockers

Board games/puzzles

Street parking

Public transport tickets

Sun loungers or beach chairs

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

All plates, cutlery, glasses and other tableware have been sanitized

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and key areas

First aid kit available

Face masks for guests available

Cashless payment available

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

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Hotel Alpenblick

Grindelwald

Jungfrau Region

Bernese Oberland

Canton of Bern

Switzerland

Thank you for your comment and rating! 
We are very sorry, that you felt that way!
As this happened more than 2 month ago (we are closed since 7 weeks for holidays, and it did not happened in the last week of business), we are unable to anazlyze the situation. Nevertheless, you are right, it should not have happened, we will talk with the involved persons.

Owner response

RATE_VALUE

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RATE_SLEEP

Our experience started in the worst way possible. We had notified them in advance that our flight from Europe was delayed and that we would arrive after midnight. With our limited internet, we were using it primarily for GPS to find our way to the accommodation, which was already fully paid for (over €1000).

Upon arrival, we knocked on the door for assistance. To our dismay, a woman from reception opened the door and immediately started shouting at us. Instead of a welcome, she scolded us for knocking at that hour and snapped that we should have read a message with the check-in instructions (which, given the circumstances, we had not been able to check).
The treatment was so unpleasant that it escalated to her threatening not to let us enter or stay for the night, despite having fully paid for the booking. It was only after an argument and the intervention of another gentleman that we were finally able to check in. This man, it should be noted, was correct and showed us to our room.
It is a shame that such an unpleasant and annoying start overshadowed the entire stay. While the continental breakfast was fina and the views from the hotel are beautiful, the room cleaning was very basic.

However, none of that makes up for the disrespect, aggressiveness, and shameful attitude of the night receptionist. She even chose to speak in a different language during her tirade, apparently so we wouldn't understand her. Her refusal to provide her name speaks for itself.
It's not just the bad welcome; it's the feeling that paying such a significant amount of money doesn't even guarantee a minimum of professionalism and human decency. I do not recommend it and we will certainly not be returning.

Terrible first impression ruined the experience

Las Palmas de Gran Canaria, Gran Canaria, Canary Islands

Thank you very much for your coment and rating! We are glad you generally liked our place!

The room was basic that fit a family of five very comfortably. Beds were comfortable and warm and the views are amazing.The loft was so fun, but don’t recommend it with children under age 6 for up there unless they have a gate. breakfast was just OK not much selection but better than nothing.

Great views! Peaceful

Mount Airy, Maryland

Thank you for your comment and rating! We are glad you generally liked your stay at our place! If the weather is nice and warm breakfast can be eaten on our terrace as well ;-).. Yes, we do have flies, as our hotel is next to a farmer, there is not much we can do, as in summertime, the windows and doors in the basement are open during the day. You are right the flies are annoying, but at least they do not harm! 

Spent 3 nights in a room with a private bath. Rooms were comfortable and basic with no fridge. There was a small common table, in room safe and small television with windows on 2 sides of the building. Pillows were a bit soft, but bed was comfortable.

Check in was easy. Bernadette was nice enough and explained everything succinctly. No questions permitted until she was done with the monolog, which did answer most questions.

Dinner mains were good on both nights as was the cheese plate and beer. We dined on the outside deck on the first night with sweeping views of the snow capped mountain.

Breakfasts were modest continental style self serve: bread, cheese, cold cuts, jams, boiled eggs, yogurt, cereal, juices and coffee. Seating was inside only and there were many flies each morning. Bit a of a nuisance.

Carrying bags up to the second floor wasn't easy on the spiral staircase. After hours access was through the basement with a coded door lock. We felt safe.

Easy access by bus (limited hours) or short walk from town, up a short hill.

Katerina, the hostess was very nice and answered all of our questions.  Bernadette and Jurg seemed to be all business, avoided small talk, but respectful and more formal, Swiss style - nice enough.

Comfortable BnB with Amazing Views

New York City, New York

Thank you very much for your comment and rating! We are glad, that you generally liked our place!

We stayed for three nights whilst touring. Our room was basic but clean and had a lovely view of the mountains. 
The house is quite noisy as it's shared toilets/bathrooms and being wooden it creaks and isn't really insulated for sound. Earplugs are a good idea. 
The shared facilities are fine, they were right outside our room so good for us, plus there is a room with kettle, microwave and plates etc. No fridge though which would be a massive advantage. 
The room only had one plug by the sink which was awkward to use, extra plugs would be good. Wifi was good. 
Bed and bedding was comfortable. 
Breakfast was ok, included but basic. Hard boiled eggs, meats, cheese, some cereal, bread, juice, coffee, fruit. The bread was lovely and warm. 
We only had evening meal one night at the hotel, all food in Switzerland is pricey and we weren't massively impressed so we had microwave meals for two nights and saved lots. We had soups in the town for lunch which was nice. 
Male member of staff checked us in and was friendly and helpful. The two ladies we encountered on the evenings were not, quite abrupt and unfriendly. The housekeepers made the beds and were friendly. 
For the price it's a lovely choice, you are close enough to town to walk, about 15 mins and it's quieter than staying in the town centre. We would stay again if in the area 


Beautiful part of the world

Birmingham, West Midlands, England

Thank you for your comment and rating! We are glad you generally liked our place!

A traditional older style chalet hotel adjacent to the main road, soe distance from the village centre, but with bus stop right outside, (both ways!)
The bedrooms were adequate, and the evening meal was also adequate. The breakfast was modest, but the setting was magnificent looking straight over the valley to The Eiger and its glacier. The owner seemed a little surly and didnt seeminterested in entering into a conversation with us, however the staff were excellent.
Nothing is good value in Switzerland and especially Grindelwald, but this was acceptable. Good free parking to the side and opposite is a bonus.

Excellent location with great views.

The hotel alpenblick is located in one of the most breathtaking valleys of the world, and is worth a visit in winter or summer time. In summer the hotel is the starting point for hike and bike trips in the wonderful mountains of Grindelwald. The bus stop is located in front of the hotel, so you can reach all the cable cars easily without walking. On our nice terrace, you can get a drink and enjoy the mountains after a hard day spent in the nature. In winter the ski slopes end directly in front of the hotel. With the skibus, which stops in front of the main door, you can reach easily all cable cars. The hotel Alpenblick is located at the end of the village, and not out of it. The village centre is about 10 minutes or 1 kilometre away.

4.2/5

Hotel Alpenblick

4.2/5

Grindelwald is great for:

The snow is forecast to be

Great

for the next week

Accommodation

Facilities