Breakfast in the room

Indoor pool

Swimming Pool

Sauna

Massage

Fitness centre

Spa and wellness centre

Terrace

Games room

Indoor play area

Children television networks

Safety deposit box

Smoke alarms

WiFi

Fire extinguishers

24-hour security

CCTV in common areas

Table tennis

Skiing

Ski storage

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Meeting/banquet facilities

Physical distancing in dining areas

All plates, cutlery, glasses and other tableware have been sanitized

Staff follow all safety protocols as directed by local authorities

CCTV outside property

Free WiFi

Billiards

Gift shop

Internet services

Kid-friendly buffet

Packed lunches

Restaurant

Room service

Shoeshine

Ironing service

Laundry

Daily housekeeping

On-site parking

Private parking

Parking

Special diet menus (on request)

Physical distancing rules followed

Shops (on site)

Free parking

Lockers

Luggage storage

Private check-in/check-out

Non-smoking throughout

24-hour front desk

Family rooms

Heating

Non-smoking rooms

Lift

Facilities for disabled guests

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Hotel Bansko

Bansko

Blagoevgrad Province

Bulgaria

The Best WORST hotel in Bansko..-15 and windows were broken, could not close, had to put tape around....facilities falling apart , hammam had a moldy smell, showers were broken....

Worst place in Bansko

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Booked a ski hol through a tour operator and made the mistake of not researching the hotel before going. 

I wouldn't recommend a stay at this hotel for anyone, even on a budget. Here are the main reasons why: 

1. Room cleaning: the cleaners did not clean the rooms. They just folded the duvet and that's it. We had to request new towels, even after leaving them on the floor (standard sign for changing them). They did not vacuum the carpet. It looked like the floor hadn't been cleaned in a long time. 

2. Awful shuttle service. I could put up with the grumpy driver, that didn't bother us. It was the service that the hotel provided - if you didn't make the shuttle, the driver wouldn't take you to the mountain. It was like a lottery - who got on the shuttle got to the hotel/mountain. He often left people stranded, even though the hotel receptionist said we can call out of hours. This was a real downer on the holiday. The shuttle is an old VW slide door. We had to stuff our gear into the back; there wasn't a box. The capacity of the shuttle is 7 seats, but because there is only one van for a large hotel, the driver forced people in to a capacity of 10 (once I saw a guest sit in the boot). For the last two days, I had to take my bag our shoes onto the mountain, as we didn't want a repeat of walking all the way back to the hotel in ski gear again. A holiday shouldn't be this faffy. The hotel was not willing to be hospitable to its guests. 

3. Our shower leaked all over the floor. We had to take quick showers in order not to flood the bathroom. 

4. The hotel is a long way from the gondola, so the shuttle service is essential. As mentioned, a single 7 seater with no box for equipment serving a arge hotel is just ridiculous. 

Avoid this hotel like the plague.

This hotel doesn't get the basics right

This hotel doesn't even deserve its 2 stars. The rooms are filthy, with visible mold on the walls and a constant damp smell that makes it hard to breathe. The carpet is stained and reeks of mildew, clearly not cleaned in ages. The worst part, however, is the staff. Completely unprofessional, rude, and deceptive. They tell you one thing, confirm it, and then go back on their word without explanation—clearly used to pulling shady tricks on guests. Overall, a very unpleasant experience. Giving it a rating of 1 is already being too kind. Avoid this place at all costs.

find another accomodation

Bucharest

The hotel is excellent value for money .  The facilities are good and it's about a 15 mins walk to town , ski lifts.   The ski bus is ok ,  with the queues at the Gonodula, an early bus would help (7.30am) and early breakfast (7.00am) would be good. Especially school holidays winter session.  But in fairness this isn't the hotels issue.  Staff are friendly and helpful.  Prices good too.

Spa skiing Bansko holiday 

Suffolk, East Anglia, England

We were really disappointed by this hotel.
It’s cleanliness is crap, the towels were dirty, bedding not changed, plug missing from bath etc etc.
The restaurant/ food on site is horrific. They served us the wrong food (not what we ordered) and then gave us the right one after half an hour later, it came to us cold and inedible! The table next to us has pink chicken and one tables order never came. Really awful service and really basic place. 
Bad customer service and awful ‘spa’ the massage was however incredible by the guy there! 
We actually had to leave early as it was so unpleasant….

Below average hotel with rubbish spa and inedible food

Hotel Bansko is truly wonderful hotel with a friendly atmosphere and is among the best options for accommodation in Bansko. Located by the Glazne river, on the edge of the old town, within short walk to town center , with free shuttle service to the gondola lift, with shopping and nightlife within easy reach. The lovely swimming pool and sauna will welcome you after a day of skiing or boarding. Ski storage room, wi-fi in reception area, cosy lobby bar are also available, and breakfast and dinner are served in the restaurant.

3.0/5

Hotel Bansko

3.0/5

Bansko is great for:

The snow is forecast to be

Good

for the next week

Accommodation

Facilities