Windsurfing

WiFi

Internet services

Safety deposit box

Laundry

Shoeshine

Ironing service

Daily housekeeping

Wine/champagne

Breakfast in the room

Breakfast options

Room service

Special diet menus (on request)

Restaurant

Kid meals

Spa and wellness centre

Massage

Sauna

Shuttle service (free)

Electric vehicle charging station

Street parking

Public transport tickets

Fax/photocopying

Meeting/banquet facilities

Barber/beauty shop

Mini-market on site

Children's playground

Free WiFi

Ticket service

Shuttle service

Concierge service

Currency exchange

Fishing

Skiing

Golf course (within 3 km)

Hiking

Horse riding

Ski pass vendor

Cycling

Family rooms

Lift

Heating

Non-smoking rooms

Designated smoking area

Pet bowls

Ski storage

Parking

Free parking

Luggage storage

Newspapers

Library

Garden

Terrace

Outdoor fireplace

Outdoor furniture

WiFi available in all areas

On-site parking

Pets allowed

Sun terrace

Tickets to attractions or shows

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Hotel Chesa Rosatsch - Home of Food

Celerina

Engadin St. Moritz

Canton of Graubunden

Swiss Alps

Switzerland

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I am writing this review to help future guests make an informed decision.
I will start with the only positive point: The location is great.
The service quality and attitude of the front desk were far below what one would expect from a Swiss 4-star hotel especially considering the prices charged at €700 per night for a most basic room.
On Booking.com, under “popular facilities”, together with Spa, Wi-Fi and inside Bar, the hotel clearly states “Parking”. This was written at the time of booking and is still written today. When asked about the size of he parking entrance, the receptionist responded stating that parking is only available to the “first 10 guests,” and therefore no parking is available for us, except the public parking.
When I explained that this directly contradicted what was written on Booking.com, she repeatedly insisted that nothing like this was written, effectively implying that I was mistaken. In any hospitality institution, no matter 4, 5 or 3 star hotel, a receptionist would offer to verify the information. Instead, the conversation became confrontational. I asked to be contacted by someone more familiar with what the hotel offers and not. The following day, I received a call from the manager. There was no greeting or courtesy, her tone was even more dismissive. She as well insisted that no parking was stated. I asked her to kindly suggest me an alternative (also on payment) around. I was told to “check on Google and write ‘parking’.” This happened while she was on speaker, my fiancee and I just looked at each other. We were both very surprised in fact, I asked her to send me this suggestion by email. She said she would however she never did.
I then mentioned that I would report this inconsistency to Booking so other guests would not face the same situation, her response was simply "Yes you should do it.” Interestingly, about one hour later, I received a message from the hotel stating that parking space was suddenly available. This clearly shows that the issue was rather attitude and unwillingness to help. Anywhere in the world, a professional would have verified first, suggested solutions and never confronted a client coming from abroad and that hasnt even made his check in.
One out of three days our room wasn't cleaned. When asked why, we were told it was because the Do Not Disturb sign was on until 4:00 PM. We left the hotel at 2:30 PM and came back at 7:00PM. There was no do not disturb sign there. Of course, the receptionist insisted that we were still there at 4:00 PM. So sad but we had to show a photo taken at 3:00 PM, at a restaurant 20 minutes away, to prove we were not in the hotel. The response was: “Sir, I don’t know about this, you say one thing, I say another thing. If you want I give you new towels, what do you want?”
Not over yet.. At 9:00 AM, we requested one extra pillow as they were very uncomfortable and there was no reception in the night time. After 20 minutes I called to check if the pillow was coming. We were told: “We said it’s coming, so it’s coming.”. The following morning, we asked for a bottle of water, as the room had not been serviced. The response was: “yes but as soon as we can, okay?"..
Throughout the stay, every basic request felt like asking for a favor, not a standard hotel service.
Price vs. value: Yes, it was high season, and prices increase, this is understandable. However, there is a reason why hotels stop at certain price levels: because their service and structure cannot justify more. At nearly €700 per night for a basic room, this level of attitude and service is unacceptable. Guests should not feel talked down to or argued with.
Swiss hospitality is known for professionalism and courtesy. Sadly, this stay was far below that standard.

At nearly €700 per night for a basic room, this level of attitude and service is unacceptable.

Dear Joublanc,

Thank you so much for your fantastic review and for choosing to stay at Hotel Chesa Rosatsch. We’re thrilled to hear that our team made such a favorable impression during your visit. We will certainly pass along your kind words to our staff members; they will be delighted to hear your compliments.

It’s wonderful to know that you found the room comfortable and enjoyed our breakfast selection. Being ideally situated in the heart of Celerina, our guests indeed have convenient access to cross-country skiing, the lake, and nearby public transport, making it easy to explore the beautiful Engadin region.

Our three unique restaurants offer an authentic taste of the Engadin, combining tradition with modern culinary experiences. While some attractions and restaurants may be seasonal, we’re glad that this didn’t detract from your enjoyment and that you had a wonderful time.

Thank you for recommending us so highly. Your satisfaction is our ultimate reward, and we’re grateful for your acknowledgment. We would love to welcome you back for another memorable stay.

Cordiels salüds,
Your Hotel Chesa Rosatsch Team

Owner response

The hotel is cozy and warm, good amenities and the best is the staff make us feel comfortable and very helpful all the time with our requests, sorry I don’t remember their names but the new girl in reception was outstanding always attentive and the gentleman the name start with C just top top, couldn’t be better, really stood out, the room was big enough and comfortable sleeping, the breakfast has a good variety and quality, wakable for ski cross country and the lake, train station near by and bus from st moritz just 2 minutes, restaurants and supermarkets close to the hotel, this is a very good option, it is pricey but worth the trip. I would recommend it hands down we spent wonderful time even though for the season some attractions were closed and the restaurants as well.

Comfortable like home

Orchard Road, Singapore

Welcome The Hotel Chesa Rosatsch in Celerina is constantly gaining more friends, as it perfectly unites what guests love when they decide to spend vacations in the Upper Engadine. Hidden in the center of a world famous village, directly on the equally well known Inn River with an offer that leaves no wishes unanswered. As they work the hosts are mindful of the values which are highly appreciated by the guests: Authenticity and a guest-friendly ambience which amaze and create excitement. Each of the 37 rooms in the three historic houses and the ”Chesa al Flüm”, which has been added in 1996, is individually designed. Indigenous materials and love for details create a great sense of well-being. Small house – great kitchen! Three restaurants: Uondas, Heimatli and Die Hühnerei are receiving great praise from guests and reviewers alike. Home matured Engadine “madürà-meat”, tipical local dishes or surprising chicken and egg creations – the choice is yours. Everything that is necessary to be all around happy. Small wellness, lounge with a fireplace and the InnBAR with smoker’s corner. An hommage to the U.S. “Speak Easy” – Bars during the prohibition of the 1920 and 1930.

4.7/5

Hotel Chesa Rosatsch - Home of Food

4.7/5

Celerina is great for:

Accommodation

Facilities