Parking

CCTV outside property

CCTV in common areas

Smoke alarms

Security alarm

Safety deposit box

Swimming Pool

Shallow end

Pool/beach towels

Pool with view

Beachfront

Outdoor pool (seasonal)

Outdoor pool

Hot tub/Jacuzzi

Solarium

Private check-in/check-out

Fire extinguishers

Fax/photocopying

Daily housekeeping

Use of cleaning chemicals that are effective against Coronavirus

Screens or physical barriers placed between staff and guests in appropriate areas

Physical distancing rules followed

Cashless payment available

Thermometers for guests provided by property

First aid kit available

Process in place to check health of guests

Hand sanitizer in guest accommodation and key areas

Luggage storage

Shared stationery such as printed menus, magazines, pens, and paper removed

All plates, cutlery, glasses and other tableware have been sanitized

Food can be delivered to guest accommodation

Physical distancing in dining areas

Guests have the option to cancel any cleaning services for their accommodation during their stay

Guest accommodation sealed after cleaning

Guest accommodation is disinfected between stays

Linens, towels and laundry washed in accordance with local authority guidelines

Staff follow all safety protocols as directed by local authorities

Tour desk

Contactless check-in/check-out

Free WiFi

Horse riding

Diving

Cycling

Hiking

Canoeing

Golf course (within 3 km)

Special diet menus (on request)

Walking tours

Snack bar

Room service

WiFi available in all areas

Private parking

Free parking

Pets allowed

Express check-in/check-out

Breakfast in the room

Bike tours

Parking on site

Garden

Live sport events (broadcast)

Internet services

Shuttle service (additional charge)

Airport shuttle

Designated smoking area

Air conditioning

Non-smoking throughout

Airport shuttle (additional charge)

Lift

Terrace

Heating

Sun terrace

WiFi

Non-smoking rooms

Facilities for disabled guests

Shared lounge/TV area

Family rooms

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Hotel Eden

Torri del Benaco

Unfortunately, my stay here was disappointing in several ways. The bathroom was small and dark, the room itself not particularly spacious, and there was no wardrobe — just a single clothes rail.

The biggest issue, however, was the breakfast. It was extremely poorly managed. Almost nothing was replenished during breakfast hours — not drinks, not pastries, not even the basics. The attached photos, taken right in the middle of breakfast time, speak for themselves: empty trays, empty dispensers. There was only one staff member present, and instead of refilling items, they spent most of the time clearing away used dishes. Even when guests repeatedly asked for items to be refilled, this did not lead to any noticeable improvement. On one morning, even some spreads — like the Nutella-style chocolate spread — had a strange, off-putting texture (also shown in the photos), which didn’t inspire much confidence in freshness or quality. Coffee, cappuccino, and similar drinks came from an old fully automatic machine and tasted anything but fresh. This is unacceptable for a service included in the room rate. Breakfast is a basic part of the guest experience, and here it felt like an afterthought. Serious improvements are needed.

On the positive side, the hotel staff were friendly and helpful, and the free parking was convenient.

4.5/5

Hotel Eden

4.5/5

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