Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Balkan Jewel Resort & Chalets in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.
Guests need to meet one or more requirements to stay in this property: proof of full Coronavirus (Covid-19) vaccination, a recent valid negative Coronavirus PCR test, or recent proof of Coronavirus recovery.
Swimming pool #2 is closed from Fri 30 Apr 2021 until Mon 31 May 2021
Swimming pool #2 is closed from Tue 07 Dec 2021 until Tue 31 May 2022
- There is a NON-HEATED CONNECTION between the accommodation houses at the resort.
- Apartments with balcony, terrace or fireplace and disability-friendly apartments are available on request only and must be confirmed by the hotel.
Please note that additional fees apply for massages. Please contact the property directly for further information using the details found on the booking confirmation.
Please note that children up to 11.99 years of age included are granted discounts for breakfast and dinners.
Please be advised that only hotel guests are permitted on the premises and to use the hotel facilities.