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Parking

Private parking

Pets allowed

On-site parking

WiFi available in all areas

Fitness classes

Spa/wellness packages

Yoga classes

Fitness

Spa and wellness centre

Sauna

Children television networks

Baby safety gates

Babysitting/child services

Free WiFi

Games room

Sun terrace

On-site coffee house

Breakfast options

Restaurant

Bottle of water

Wine/champagne

Kid meals

Special diet menus (on request)

Fire extinguishers

CCTV in common areas

Safety deposit box

Guests have the option to reuse towels

No single-use plastics

Terrace

Internet services

Snack bar

Fax/photocopying

WiFi

Private check-in/check-out

Daily housekeeping

Shoeshine

Non-smoking throughout

Non-smoking rooms

Lift

Soundproof rooms

Heating

Key card access

Key access

Walking tours

Cycling

Tour or class about local culture

Ski pass vendor

Family rooms

Ski equipment hire (on site)

Ski school

Accessible parking

Street parking

Secured parking

Meeting/banquet facilities

Bicycle rental (additional charge)

Ski storage

Parking garage

Skiing

Billiards

Fishing

Hiking

Darts

Ski-to-door access

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Hôtel & Résidence Eden

Anzere

Frosty welcome upon our arrival at Eden Resort Anzère.
The receptionist came running, out of breath, and carried out a rushed check-in without a smile, like a robot. No human warmth, no words of welcome.

In the room:
A faulty switch in the bathroom – you have to press it several times for the light to come on; a dirty glass with dried toothpaste; the shower head cord was broken and could cause a finger injury; the bathtub was somewhat clogged.

She was juggling both roles of receptionist and waitress, so she was very stressed. When we calmly pointed out the issues, she sharply replied that she was very busy during restaurant service.

Even at checkout, there was no willingness to listen — just a cold "ok, ok, ok." Very disappointing, and having travelled extensively, we have never experienced such unprofessional hospitality.

Disappointing First Impression at Eden Resort Anzère.

Pro:
- the rooms are spacy.
- quick access to the slope.

Con:
- the room smelt weird.
- I was expecting a queen or double size bed. End up with two single put side by side.
- the mattresses were hard and uncomfortable. The pillows were tiny and flat.
- WARNING: they have a bar in the building so on the weekend they blast the music. We were staying on the 6th floor and the bar is on the 4th. Felt like they were blasting the music in the room next door until 2 am. Couldn’t get any sleep until after 2 
- breakfast starts at 7:30, when it really needs to should start a 7am, considering the fact that slopes open at 8am.

All in all will never go back

4.0/5

Hôtel & Résidence Eden

4.0/5

Anzere is great for:

Accommodation

Facilities