Parking

Pets allowed

Free parking

Parking on site

Private parking

WiFi available in all areas

Restaurant

Room service

Special diet menus (on request)

Kid meals

Wine/champagne

Meeting/banquet facilities

Fax/photocopying

24-hour front desk

ATM/cash machine on site

Concierge service

Golf course (within 3 km)

Skiing

Table tennis

Hiking

Cycling

Ski storage

Ski school

Ski equipment hire on site

Ski pass vendor

Ski-to-door access

Non-smoking rooms

Facilities for disabled guests

Family rooms

Heating

Non-smoking throughout

Designated smoking area

Pet bowls

Key card access

Internet services

WiFi

Free WiFi

Hot tub/Jacuzzi

Outdoor pool

Outdoor pool (seasonal)

Sun loungers or beach chairs

Fitness

Kids' pool

Swimming pool

Swimming Pool

Sun terrace

Outdoor furniture

Shuttle service (free)

Accessible parking

Shuttle service

Bicycle rental

Daily housekeeping

Board games/puzzles

24-hour security

Smoke alarms

Fire extinguishers

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Food can be delivered to guest accommodation

All plates, cutlery, glasses and other tableware have been sanitized

Delivered food is securely covered

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

Process in place to check health of guests

First aid kit available

Face masks for guests available

Cashless payment available

Physical distancing rules followed

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PlumpJack Inn

Palisades Tahoe

This is a rundown hotel with exorbitant price for what is really offering . 

The building and rooms look old and the amenities do not function. 

There is no elevator and no busboy service to carry heavier luggage items up the narrow stairs. 

The cement floor in the bathroom and partially in the room look old and since the heating does not function well , with a broken thermostat, it feels very cold.

 The main hot tub is broken ( important item for a ski based area ) and the faucets in the shower in the room , do function  for shower mode only and not the bathtub to take a hot bath. The shower head sprays water sideways. 

The restaurant did not seemed tobe open. 

The only positive hung was the staff was friendly and helpful.

 In conclusion this hotel is joke. I will never come back even if the skiing was great.

Rundown with many problems

Charming and relaxing place!
Amazing staff in this cozy boutique Hotel!!
Professional, knowledgeable and so friendly!
Andrea, Taryn, Garett were the stars of this place.
We absolutely love our room, so cozy and so quiet with the view of the Pool.
Ben at the Bar was so friendly and professional!
The bar was lovely with a great selections of cocktails and wines.
Do not hesitate to book a table at The restaurant on site .
Gorgeous view of the beautiful garden
with lots of trees, the food is excellent, always fresh and tasty, the service is impeccable and the wines list is superb!
A must excellent free coffee in the lobby in the morning, pets friendly and free bikes.
A dream vacation!
We tried many places around .. this one is a GEM🙏❤️

AMAZING BOUTIQUE HOTEL WITH EXCELLENT SERVICE!

We were frustrated by a number of issues during our stay, one after the other.  We stayed in the penthouse suite over the 4th of July weekend.  

1.  We had significant issues accessing our room.  I had to go to the front desk no fewer than 4 times to ask for a new room key, as none of our room keys could open the door reliably.  I really mean it, we had 3 people try 3 different keys, swiping the key slow, swiping fast, slow then fast, you name it, it didn't work.  Sometimes we could open it after 30-40 tries, sometimes not at all.  One front desk worker said not to keep the key next to a cell phone.  I made absolutely sure to keep that new key in a pocket by itself, and it still had the same issue.  This annoyance was magnified by having to go up and down 2 flights of stairs, (there's no elevator here FYI), about half the time we wanted to enter our room.  

2. On arrival, the A/C in the penthouse suite was stuck blowing cold air.  The thermostat would not turn off the A/C no matter what you did, even turning it off completely, or turning it to heat mode, etc - it was 67F and still blowing more cold air.  They sent up a maintenance person, who spent the first 5 minutes assuming I was an idiot who didn't know how to use a thermostat.  Then while I was standing in a stream of cold air waiting for his diagnosis, he felt for cold air using his hand... in the wrong spot, when I tried to tell him where to feel for the air, he cut me off and said nope it wasn't blowing.  I couldn't get a word in edgewise with him.  It took him a while, but he finally realized for himself there was a true malfunction of the system and he ultimately fixed it, but afterward the A/C could no longer be set colder than 72F, which was above my comfort level in the evenings.  

3.  Some of the staff was very friendly and accommodating, some were a bit short with us, borderline dismissive.  One front desk worker was happy to fill up water bottles, another sorta refused and directed me to fill up at a dispenser which I felt had gone bitter from lemons floating it it for too long.  One ignored my son completely when he went to ask for water.  

4.  The room cleaning service was very poor.  They quickly came in and made the bed, gave us towels, but neglected just about anything else.  They ignored pretty significant stuff like a dirty toilet used by 4 people, they didn't refill the coffee pods, didn't provide clean water glasses, wine glasses, or mugs, didn't refill the empty tissue dispenser.  Then I politely asked for those things specifically.  One lady took down a note, but those tasks still weren't done.  I later asked a second time, mentioning that these things weren't done despite 2 days going by and my asking specifically.  Finally, to make a show of it as if to say "will you please stop bothering us", they left us 4 extra coffee mugs and a whole bunch of unwanted decaf coffee and a crazy amount of sugar.  Meanwhile, they still would not clear the dirty cups or give us tissues, did not provide clean water or wine glasses.  The list goes on, the carpet looked and felt filthy and was pulling up in the middle of the living room, it needed to be replaced ages ago.   There were beer cans haphazardly thrown into the bin in the fridge, covered with sticky goo from a previous drink leaking on them.  

5.  This is a dog friendly hotel and I received what I believe to be several flea bites on my leg.  I grew up with dogs and have had enough flea bites to easily identify them, super itchy little red bumps in little semi-linear tracks on my leg.  

The location was very good and some of the staff were truly lovely.  However I don't think we will be staying here again.

Lots of small frustrations led to a negative experience

This place is trash, strongly recommend finding another option. The “hidden gem” reviews here must be bogus. It is very outdated, super loud/noisy, musty smelling, and uncomfortable linens and beds. You can do better in the area!! The cost is way over the top for what is an old, very basic hotel.

Very old, musty, loud, uncomfortable beds.

Upon checking in we were greeted by such friendly and professional staff. Andrea was so helpful in accommodating our needs. We stayed in The Penthouse Suite. It had such a rustic feel to it, clean and comfortable. Although the carpets could use an update they were none the less clean. Every staff member that we met went above and beyond. The pool is older but clean, with plenty of comfortable lounge chairs. The Plumpjack Cafe was a great dining experience for both lunch and dinner. The bar is a great place to have a cocktail before dinner. We cannot wait to return. Special thanks to Jeff who knows the meaning of hospitality, also Blair and Elena at the bar, Emma the hostess at the restaurant and the wait staff Alicia and Haley!

4.3/5

PlumpJack Inn

4.3/5

Palisades Tahoe is great for:

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