Restaurant

Grocery deliveries

Pets allowed

Tennis court

Golf course (within 3 km)

Skiing

Billiards

Hiking

Bowling

Ski storage

Ski equipment hire on site

Ski-to-door access

Sauna

Solarium

Spa and wellness centre

Massage

Hot tub/Jacuzzi

Hammam

Indoor pool

Indoor pool (seasonal)

Pool with view

Heated pool

Sun loungers or beach chairs

Beauty Services

Facial treatments

Waxing services

Manicure

Pedicure

Body treatments

Body scrub

Body wrap

Spa facilities

Steam room

Spa lounge/relaxation area

Spa/wellness packages

Fitness

Fitness/spa locker rooms

Kids' pool

Swimming pool

Swimming Pool

Terrace

Shared lounge/TV area

Outdoor furniture

Non-smoking rooms

Family rooms

Lift

Non-smoking throughout

Laundry

Barber/beauty shop

Internet services

WiFi

Free WiFi

Fax/photocopying

Luggage storage

Concierge service

Lockers

Invoice provided

Board games/puzzles

Smoke alarms

CCTV in common areas

CCTV outside property

Fire extinguishers

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Property is cleaned by professional cleaning companies

Guests have the option to cancel any cleaning services for their accommodation during their stay

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and key areas

Process in place to check health of guests

Cashless payment available

Mobile app for room service

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Sky La Rosière

La Rosiere

Montvalezan

Savoie

Auvergne-Rhone-Alpes

France

Dear Sir Adam,

Thank you for this nice notation. 
We are truly sorry that your experience was affected by this incident. After your departure, we did indeed notice damage to the television in the apartment you occupied. I had direct communication with you regarding this matter, and since the booking was made through a tour operator, our sales department then took over the case.

We make every effort to maintain a high standard of quality across all our equipment, but unfortunately, some items can occasionally suffer damage. However, in light of your demonstration of good faith, we chose not to pursue this claim further.

We regret that this situation may have impacted your memory of your stay. Please rest assured that we will be more rigorous in our inspections going forward, in order to prevent such issues for you and for our future guests.

We sincerely hope to have the opportunity to welcome you again, and we will ensure special care and attention on your next visit.


Owner response

RATE_VALUE

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Had a wonderful stay with my wife and son and was planning a return next year with a larger group. That was until we were accused (after departing for the airport), of damaging the TV. They sent pictures of "a" tv with scratches to the screen and said they would keep 300 of the 400 euro deposit we paid on arrival. I immediately contested this as we definitely had not done any damage and they dropped the charge to 250. Despite repeated emails they refused to reply and TUI said it was an issue between the hotel and ourselves.  I contacted my credit card provider and registered a dispute and received a full refund. Despite having 45 days to provide evidence of damage to the credit card company they didn't bother and I kept my money.  I would definitely think twice before booking with GCH Residences again.

4.4/5

Sky La Rosière

4.4/5

La Rosiere is great for:

The snow is forecast to be

Excellent

for the next week

Accommodation

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