Parking

Free parking

Parking on site

Private parking

WiFi available in all areas

Skiing

Ski storage

Internet services

WiFi

Free WiFi

Non-smoking throughout

Swimming pool

Swimming Pool

Use of cleaning chemicals that are effective against Coronavirus

Guest accommodation is disinfected between stays

Property is cleaned by professional cleaning companies

Staff follow all safety protocols as directed by local authorities

Cashless payment available

Physical distancing rules followed

Invoice provided

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Chalet skis aux pieds avec piscine et sauna à Val-d'Isère - FR-1-567-126

Val d'Isere

Savoie

Auvergne-Rhone-Alpes

France

Dear Guest,

Thank you for taking the time to share your feedback.
We are sorry to read that your stay did not meet your expectations, particularly regarding certain services and facilities. We would like to clarify for future readers that all included services, optional amenities and conditions of stay are clearly detailed on our website prior to booking, including housekeeping arrangements, laundry services and in-apartment equipment.

That said, we regret if the information or assistance provided on site did not feel sufficiently helpful, as this does not reflect the level of service we aim to deliver. Your comments have been shared with our teams as part of our ongoing commitment to service quality and staff training.
We remind you that our teams on site are available 7/7 and are available to help you make your stay better.

Kind regards,
Customer Relations Manager

Owner response

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I am not sure how this place is rated 5 star.
We stayed as a family of 4, and would not recommend this place.

The issues we encountered:

Staff rude and unhelpful. 
- When I asked for a map or direction, the reception staff stated "download the app"
- When I asked where the bus stop is, "out the front"
- Which line is the shuttle "red or blue"
- When I asked where the ski room is "down the hall"
- I tried to enquire about the bar/cafe in the foyer, but gave up when I was getting one word answers
They do NOT try to help, regardless of the language differences. After a while I gave up. I found the other guests were able to provide more helpful information than the staff.

Poor Facilities
- There is no washing machine onsite. There is a 'laundry service' for 30euro per bag. This is excessive. I tried asking the staff if there is a self service laundromat, but after failed attempts, I googled it myself. (There is Val Net a short shuttle ride away with washing machine for 8euro per load).
- The ski locker barely fit our 4 skis, poles and boots. Nowhere to hang helmet, or to dry boots.
- The apartment we had was very short. My husband (6ft) continually hit his head - especially on the ridiculous saloon bathroom doors.
- You have to clean the kitchen yourself before leaving!
- You have to take your own rubbish out. (We found the outdoor bins ourselves - no point asking reception)
- There was not enough crockery for the 4 of us. For example - 3 mugs, 3 bowls etc
- The TVs are not SMART TVs. Pack a HDMI cord for your device to connect.
- Uncomfortable beds and pillows. We gave up and used towels and sweaters for pillows.

One positive comment - location - excellent access to main ski basin.

Considering the cost, I do think that there would be better places to spend your money in Val d'Isere.

Look elsewhere..........

Dear Guest,

Thank you for taking the time to share your experience at Chalet Izia. We are delighted to read that you appreciated the ski-in/ski-out location, the cleanliness and design of the apartments and communal areas, as well as the practical ski storage and the comfort of our self-catering services, including the breakfast delivery and nearby supermarket. Your kind words regarding the helpfulness and patience of our team are particularly valued. We also acknowledge your comment concerning the firmness of the bedding and pillows; while we are pleased that the calm and peaceful environment contributed positively to your stay, your feedback on sleep comfort has been carefully noted as part of our ongoing commitment to improvement. We would be very pleased to welcome you back again for another stay.

Kind regards,

Customer Relations Manager

Great location. Really smart and clean apartments and communal areas. Good storage for ski equipment and in chalets for clothes etc. All staff helpful and patient. Makes self catering option really easy as great breakfast delivery service and a two minute walk to a mini supermarket. Easy location for ski schools and lifts. Will definitely book again. Only downside was I found the beds and pillows quite hard hence sleep quality rating (this rating was not due to any noise - chalet very quiet and peaceful).

Super smart ski in/out chalet with really helpful staff

London, England

Dear Guest,
Thank you very much for sharing your wonderful feedback. We are delighted to read that you and your family enjoyed your stay and appreciated the chalet’s ideal ski-in/ski-out location, its proximity to the town centre, and the convenience for après-ski moments. Your recommendation is truly valued and encourages our teams to continue delivering a seamless and enjoyable experience. We would be pleased to welcome you back for another ski holiday in Val d’Isère.

Kind regards,
Customer Relations Manager

Loved this chalet
Our family of 4 stayed for a ski holiday 
Brilliantly positioned for skiing in and out
Close to town centre and super handy for apres- highly recommend

Super option in Val

Halifax, West Yorkshire, England

Dear Guest,

Thank you for taking the time to share your detailed feedback. We are truly sorry to read about the experience you had during your stay, particularly regarding the interactions with our front desk team and the series of misunderstandings you encountered. While we are pleased that you appreciated the accommodation and location, we sincerely regret that several service shortcomings and communication issues negatively impacted what should have been a relaxing family holiday. 

We would very much appreciate the opportunity to discuss your stay in more detail and to follow up personally. Please feel free to contact us directly so we may better understand your experience and seek an appropriate resolution.

Kind regards,

Very nice accommodation and location. Terrible front desk service. Super rude, unprofessional and abusive behavior from front desk employee. We arrived at 1.30am and parked the car outside the front of the reception as we were informed the parking was full. The front desk clerk didn’t ask us for any deposit or to remove our car. The next day we removed the car at 7.30am. In the afternoon, another front desk clerk said we would be charged for 1 night parking as we couldn’t leave the car parked where we did. In the afternoon, a lady from the front desk asked for a deposit for the chalet as the initial clerk didn’t asked us for it. We offered to pay immediately but were told we couldn’t pay with our phone only with the physical card. In the evening, the kids asked the same employee for board games and she told them to come back later. 15min later we went again to ask for the games and the employee in bad manners went to open a locked drawer for us to chose the game and she came back asking us what we had taken as if we would still the game.
The next day in the morning, they cancelled our room keys. We went to reception to say the keys were demagnetized and they said no, we cancelled for you to pay the deposit. We paid 500 euros deposit and still they forgot to give us access to the sky room and pool on the key cards. On the last day, we checkout and they said we needed to pay for 18euros of the first day parking. We kindly explained we hadn’t parked in the garage and they said they would speak to the manager and call us later.
A gentleman called us 1h later, super rude and with bad manners and said we had to pay for the parking for that day and that the chalet was dirty and would charge our deposit of 500 euros. We asked if we were responsible for cleaning the room and he said it was written everywhere and shouted on the phone that we would take our deposit.
To add to this, we are a family of 5 with 3 children, and the door to our chalet didn’t close. 
Terrible experience to a lovely few days of family holiday, caused by unprofessional, racist, rude and poorly mannered employees. Do not recommend.

Terrible experience with staff

Dear Guest,
Thank you very much for your kind feedback and for highlighting our phenomenal location, the quality of the rooms, the organization of our teams and the comfort of the large garage. 

We hope to have the pleasure of welcoming you again soon and to further enhance your experience.

Kind regards,
Customer Relations Manager

Phenomenal location, perfect room quality, great staff organization, large garage, and if they added breakfast it would be even better.

4.5/5

Chalet skis aux pieds avec piscine et sauna à Val-d'Isère - FR-1-567-126

4.5/5

Val d'Isere is great for:

The snow is forecast to be

Excellent

for the next week

Accommodation

Facilities