Parking

Pets allowed

Parking on site

Private parking

WiFi available in all areas

Restaurant

Room service

Breakfast in the room

Packed lunches

Snack bar

Special diet menus (on request)

Kid meals

Kid-friendly buffet

Wine/champagne

Coffee house on site

Meeting/banquet facilities

Fax/photocopying

24-hour front desk

Express check-in/check-out

Valet parking

Luggage storage

Concierge service

Invoice provided

Sauna

Spa and wellness centre

Massage

Hammam

Indoor pool

Indoor pool (seasonal)

Heated pool

Sun loungers or beach chairs

Beauty Services

Facial treatments

Waxing services

Make up services

Manicure

Pedicure

Body treatments

Body scrub

Spa facilities

Steam room

Spa lounge/relaxation area

Spa/wellness packages

Yoga classes

Swimming pool

Swimming Pool

Terrace

Games room

Outdoor furniture

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Soundproof rooms

Heating

Non-smoking throughout

Designated smoking area

Pet basket

Pet bowls

Key card access

Airport shuttle

Shuttle service (free)

Airport shuttle (additional charge)

Parking garage

Electric vehicle charging station

Public transport tickets

Shuttle service

Babysitting/child services

Children's playground

Evening entertainment

Board games/puzzles

Indoor play area

Laundry

Ironing service

Daily housekeeping

Skiing

Billiards

Hiking

Cycling

Ski storage

Ski school

Ski equipment hire on site

Ski pass vendor

Ski-to-door access

Temporary art galleries

Cooking class

Live music/performance

Live sport events (broadcast)

Internet services

WiFi

Free WiFi

Safety deposit box

24-hour security

Security alarm

Smoke alarms

CCTV in common areas

CCTV outside property

Fire extinguishers

Use of cleaning chemicals that are effective against Coronavirus

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Experimental Chalet Val d'Isère

Val d'Isere

Savoie

Auvergne-Rhone-Alpes

France

Dear Marcus.
Thank you for taking the time to share your experience with us.

We are delighted to hear you found our location excellent and appreciated the thoughtful design that blends Alpine heritage with contemporary style.

Our team takes pride in maintaining high standards of cleanlines meeto t the needs of our guests.

However, we sincerely regret that some aspects of your stay fell short of your expectations. We understand the importance of a restful environment and we have noted to allocate a room on an higher floor if you were to give us a second chance!

Your observations regarding service pace and dining ambiance have been noted, as we continuously strive to enhance our guests' experiences.

Nonetheless, we are pleased that our breakfast offerings stood up, and apologise for the current issue we have with our lighting situation in our restuarant. 

The charm of Val d’Isère’s surroundings remains a cornerstone of our appeal, and we hope it offered moments of delight amidst the challenges.

We would love to have the opportunity to welcome you back for an even better experience.
Kind regards,

Léa N 

Front of House Manager

Owner response

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We stayed in this hotel in a superior mountain view room for a long weekend in January 2026. 
The location is excellent, all be it not quite ski in ski out as it is one row back from the main ski slope into the resort.
The hotel decor has clearly been thought through by someone with an eye for interiors and is chic as well as giving a nod to the historic alpine style.
The rooms are clean and well appointed but small, with cramped bathrooms and hallways internally. Our mountain view was minimal as we were on the second floor and had to look over the hotel across the road to see the mountain as well as being at an oblique angle to the window- I'm not sure the upgrade cost is worth it. Small thing but our coffee machine also didn't work.
As we were on the second floor we also had a major problem with noise, we were in room 215 and the bins for a number of the hotels and restaurants surrounding the hotel are collected between 0600 and 0630 by a refuse collection van directly under the window (less than 5 meters away) which makes a huge mechanical and beeping noise. We are early risers so not a huge issue for us but for anyone wanting a relaxing stay with a lie in I would say stay away from the first two floors on the corner of the hotel where our room was or you will be woken every morning.

The breakfast buffet was excellent and a real highlight but the lighting at breakfast was bizarre- very dim lights across the whole dining room which gives the room a very subdued feel and not uplifting at all. 
The service at breakfast was also very haphazard- trying to get the attention of a member of staff was tough and then when you did the wait for coffee or cooked eggs was often so long we were ready to hit the slopes when it arrived (and was also quite cold). Lunch was ok but EUR 100 for two for a salad and burger not good value for money (plus a 35 min wait) as more expensive than a slope side restaurant without the view or convenience.

The spa is good but small and therefore very busy at peak times so I'd advise going as soon as possible after 1600- anytime after 1700 you are jostling for position. 

The boot room/hire shop staff are lovely but its hotter than hell down there and tiny- make sure you get in early, there were a lot of hot and frustrated people trying to get boots on in the mornings!

Overall the experience was net positive (just) but I just don't think the overall level of decor or service or amenities warrant the price tag per night. We paid around GBP650 per night and for that would have expected a much bigger room (and a bath!) as well as better service and more space generally across all the common areas of the hotel. 

The feeling I left with is the hotel has the bones of a three star hotel with the interior design and menu of a 4 star hotel and with service that is unable to function as it wishes due to the lack of space. Its popular for now as its new and the location is great but I'm not sure it will pass the test of time unless it re-visits the pricing structure.

Underwhelming...

Dear Michaël,
Thank you for taking the time to provide your feedback.

We are delighted that you found our hotel beautiful and were pleased with the complimentary upgrade to a Suite, reflecting our commitment to provide memorable stays at Experimental Chalet Val d’Isère, your luxury hotel nestled in the heart of the old village.

Nonetheless, we sincerely apologize for the oversight regarding the lift passes and the discomfort you experienced with the bed linens. It is disheartening to hear that our service fell short of expectations and did not reflect the high standards we strive to maintain. We take your feedback seriously and will ensure that our front desk team is more diligent in applying the correct pricing, especially for our valued senior guests. 

Moreover, we will remind our housekeeping staff of the importance of maintaining the pristine condition of our guest rooms, which is an essential part of the comfortable and welcoming atmosphere we aim to provide.

Nevertheless, we are pleased that you enjoyed our prime location in Val d'Isère, which offers direct ski-in ski-out access and is just steps away from the Espace Killy Olympic downhill ski area. We hope that the convenience of our location added to the enjoyment of your skiing adventures.

We hope we will have the opportunity to see you again in the future. 
Best regards,

Maeva Bouasy, Hotel Manager

Beautiful hotel in a great location! My wife an I arrived 17/3/2025 for a 10 night stay. We were acknowledged as Seniors when we checked in and arranged for our first day of skiing. Due to a lower than expected occupancy, we were upgraded to a Suite at no additional charge. Nice! On the 19th we asked for more lift passes, each of us reminding the desk clerk of our Senior status. The clerk had us sign for the new lift passes and off we went to enjoy the great skiing. It wasn't until check-out on 27/3 we realized the lift passes had been recorded at Adult prices, resulting in an 150 Euro overcharge. The hotel repeatedly refused to admit their error. 'we have your signature, no refund for you!'
On the first night of our stay, I bled on the bottom sheet of our bed. After, the seventh night of our stay on the same bloodied sheet, I asked the front desk 'what is the hotel policy on changing guest linens? After how many nights do the housekeepers change the sheets?' The reply, 'there is no set policy, why?' I explained the problem. the reply, 'I will try to have housekeeping freshen you bed today.' TRY?

Double Check Everything!

In 2023, L’Aigle des Neiges became part of the Experimental Group family and is now Experimental Chalet Val d'Isère. Over the year, the hotel will be reimagined into a winter’s haven of epic proportions, an escape in the heart of the French alps. The new hotel will include 110 rooms, two restaurants, a cocktail bar, a spa and a kid’s club. A place to relax, indulge and experience the thrill of skiing through fresh blankets of snow. ‍ Opening end of 2024.

4.2/5

Experimental Chalet Val d'Isère

4.2/5

Val d'Isere is great for:

The snow is forecast to be

Excellent

for the next week

Accommodation

Facilities