Meeting/banquet facilities*

Room service

Breakfast in the room

Restaurant

Ski school*

Ski storage

Concierge service

24-hour front desk

Luggage storage

Lockers

Garden

Games room

Free WiFi

Table tennis*

ATM/cash machine on site

Indoor play area

Babysitting/child services*

Nightclub/DJ*

Entertainment staff

Laundry*

Ironing service*

Daily housekeeping

Dry cleaning*

Indoor swimming pool

Massage*

Sauna

Fitness centre

Ski-to-door access

Skiing

Billiards*

Airport shuttle*

Car hire

Shuttle service*

Facilities for disabled guests

Non-smoking throughout

Lift

Designated smoking area

Towels

Slippers

Bathrobe

Hairdryer

Free toiletries

Terrace

Coffee house on site 

Fitness/spa locker rooms

Spa/wellness packages

Spa lounge/relaxation area

Steam room 

Spa facilities

Hammam

Additional local charge for these facilities

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Festa Winter Palace Hotel

Borovets

Sofia Region

Bulgaria

Dear Irene,

Thank you for your review and kind words!

I am glad that we managed to meet your expectations of a great winter vacation.

I hope you will come back again perhaps next winter season or maybe in the summer. 

Best Regards,
Yordan Krastev
General Manager 

Owner response

We had a fantastic week in Borovets staying here.  Our room was big and comfortable, the hotel was quiet but we appreciated that after a day skiing and plenty of breakfast choices every morning. Lovely bar area with nice cocktails, we had dinner in the restaurant which was authentic Bulgarian food and the Spa was great.

We will definitely be back

Dear Guest,

Thank you for your review and kind wrods!

I am glad that you enjoyed your stay in hotel Festa Winter Palace and I hope you come back again next winter or perhaps in the summers season.

Positive and friendly attitude are a must for us and it is nice to hear that this was appreciated by you. 

Best Regards,
Yordan Krastev
General Manager

Great trip with my family, the bar staff really helpful and help us find somewhere nice to ski

Great skiing trip

Chester, Cheshire, England

Dear Tracey,

Thank you for your review!

We appreciate every feedback that we get as we believe this is the right way to go forward.

I want to separate your remarks and comment on them one by one.

The coffee set in your room is complimentary on your arrival . The additional capsuls are clearly put in the mini bar menu in your room. 

About the water in the restaurant - we have free water for the breakfast. For the dinners it is only from the menu so I believe there is some misunderstanding here.

About the cold food. I can not fully accept this statement as during your stay the hotel was full and you were the only guest that mentioned an issue with that. I checked the food heaters in the morning when you told me and they were on 60 degrees . 

Clearly there were some misunderstaindings between you and some members of the service. I accept that we should do better and customer service should be improved.

I hope you will give us one more try and see for your self that we are working on some of the gaps in the service.

Best Regards,
Yordan Krastev
General Manager 

My first time in Bulgaria. My 1st time in Borovets. 1st holiday in a long time was wasn't all inclusive, we were half board. Me and my 2 kids. 

First the good points...
The location - Central.
The hotel looked sunning from the outside (except the lights - see below) 
The room was nice.
The soup was warm.
The spa was nice.

Now the bad...
Supposed to be 5* I accept that's Bulgarian Standards, not UK but...
There was a coffee machine and realised on day 2 I was being charged nearly £3 per pod.

Had to pay for tap water in the restaurant.
The food (buffet style) was cold....
Evening 1 I waited 2 mins for chips that came out cold. The rest of the food was warm (at best)
Morning 1 at breakfast for 730, when it opened, the food was cold.
I spoke to the manager who said he'd speak to chef, it made no difference. We ended up eating out the last night.

Took a while to clear plates.

Asked for sugar, given 2 and asked for more and told no. 

Asked for butter for my bread (which was covered over) and told no, it was for breakfast. 

No jacuzzi.

On check out, they made me wait while they checked I hadn't used the mini-bar.

Most of the lights were out in the "Festa" sign.

The shower wasn't hot enough. 1st night I had a shower first and it was okay. 2nd night I went 3rd, last night I went 1st and it was cold. 

Changing the plug between the kettle and coffee machine, the plug face came off exposing wires. 

I don't recommend this hotel and I wouldn't go there again.

Very disapointing

Harlow, Essex, England

Dear Guest,

Thank you for the great review and kind words!

I am glad that you enjoyed your stay and I hope you will come back again.

Friendly attitude are a Must for us and I am glad this was visible and appreciated.

Best Regards,
Yordan Krastev
General Manager 

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Amazing location, food, rooms, special thanks to supportive Mr Iliyan for helping me to open safe within 1 minute, friendly and useful staff, I will be back, happy 2026 all, coach Olita

Thankful to Mr Iliyan bellboy for effective  support

Located in the heart of the oldest winter resort in Bulgaria- Borovets, "Festa Winter Palace" is a five-star luxury hotel that guarantees excellent services and distinct amenities. The winters in this resort town are known for excellent skiing, while the summers are filled with quiet hikes in nature. The hotel is located close to the ski slope “Red Flag” and the high-speed six-seat lift “Martinovi Baraki Express” and four-seat lift “Sitnyakovo Express”. Treasured by those who appreciate the magnificence of nature, adventurous hiking vacations, and the joy of simply letting go, Hotel "Festa Winter Palace" offers an unforgettable escape in the mountain.

3.8/5

Festa Winter Palace Hotel

3.8/5

Borovets is great for:

Accommodation

Facilities