Parking

Terrace

Games room

Sun terrace

Non-smoking rooms

Family rooms

Lift

Heating

Allergy-free room

Non-smoking throughout

Airport shuttle

Bicycle rental (additional charge)

Car hire

Garden

Bikes available (free)

Babysitting/child services

Casino

Children's playground

Kids' club

Laundry

Dry cleaning

Ironing service

Internet services

WiFi

Free WiFi

Gift shop

Fax/photocopying

Airport shuttle (additional charge)

Ski pass vendor

Shuttle service (additional charge)

Mini golf

Ski storage

Pets allowed

On-site parking

Private parking

WiFi available in all areas

Restaurant

Room service

Special diet menus (on request)

Kid meals

24-hour front desk

Newspapers

Safety deposit box

Breakfast in the room

Fishing

Sauna

Fitness centre

Spa and wellness centre

Massage

Hot tub/jacuzzi

Indoor pool

Private beach area

Golf course (within 3 km)

Skiing

Hiking

Cycling

Valet parking

Horse riding

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Grand Hotel Zell am See

Zell am See

Salzburg Region

Austrian Alps

Austria

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This was our second stay at the Grand Hotel Zell am See. Our first visit was amazing, which is why we chose to return, but unfortunately this time was a complete disaster from check-in to check-out.
Check-in took almost an hour, and the reception area felt extremely disorganised. Despite having many staff on duty, no one seemed to know what they were doing, were totally unorganized and several staff members were chatting and giggling while guests were left waiting.
Our room was not properly clean on arrival, however good for the rest of our stay and we were cold for the first two days. After several attempts to get help from reception, one staff member laughed and said, “It is winter,” rather than offering assistance, so we ended up buying our own heater.
The Classic Spa was just okay. The hot tub was only tepid, and despite multiple complaints from us, nothing was done.
The food was mediocre, and service in the restaurant felt rushed and disorganised, although the restaurant staff themselves were friendly and extremely hardworking.
This was not the case in the bar, where the staff were noticeably unfriendly.

One of the main reasons we returned was the kids’ club. Unfortunately, this time there were no engaging activities or games, and our children found it boring and not at all fun. Previously it was a highlight and we could hardly get them to leave, which allowed us to enjoy time in the Grand Spa. This time we missed out on the Grand Spa altogether, and the experience was simply not at the same standard as before.
Overall, this stay was a very big disappointment. We returned expecting the same high standards as before, but sadly they were not there. We will not be returning. The hotel has lost its sparkle

Disappointing

Excellent hotel. Beautifully decorated for Christmas. Food amazing. Lots of choice, delicious and perfectly presented. Low key traditional entertainment. Attentive and friendly staff. Would highly recommend especially for couples and older children. Grand spa with views over the lake a must. Location is sublime. The lake is incredible. Able to ski everyday as pistes well maintained even though hardly any snow. Was so special and I could have stayed longer. Thanks to The Grand Hotel. If you are considering a Christmas in Austria at a top traditional hotel with plenty of non skiing walks this is it.

A very special Hotel

Essex, England

Dear Mark H,

Thank you for taking the time to share your delightful experience with us from you stay at the Grand Hotel Zell am See. We are thrilled to hear that your Christmas week stay at the Grand Hotel Zell am See was magical and that you enjoyed our festive decorations as well as the excellent service provided by our dedicated staff.

It is wonderful to know that the upgraded lake view room overlooking lake Zell enhanced your experience and that you appreciated the lovely breakfast in our restaurants and the superb five-course evening meal at our restaurant. We take pride in offering our guests breathtaking views of the surrounding area, and it is gratifying to hear that you found the skiing at the Schmittenhöhe and scenery equally captivating.

We would be honored to welcome you back for Christmas 2026 at the Grand Hotel Zell am See. Thank you once again for your kind words.

Best regards,
Grand Hotel Zell am See

Owner response

We recently spent the Christmas Week at the Grand.
What a magical stay. The hotel was decked out with lovely Christmas Trees and festive decorations. The service by all the staff was excellent and the rooms were lovely, we upgraded to lake views and the views you woke up to each morning were breath taking.
The Restaurant served a lovely breakfast and a superb five course evening meal.
The skiing area was also breath taking with views at the top looking back over Zell am See and the lake.
If your looking for a traditional festive Christmas then this is the place to visit.
We are hoping to return for Christmas 2026

Excellent Festive Christmas Stay

Dear Gašper H,

Thank you for taking the time to share your positive experience at Grand Hotel Zell am See. We are delighted to hear that you appreciated our prime location direktly at Lake Zell, cleanliness, and the comfort of your accommodations. It is wonderful to know that our employees, particularly the restaurant team, left a lasting impression with their kindness and professionalism.

We also appreciate your understanding regarding the initial oversight with the telephone and TV remote control. We strive for excellence and are pleased that the rest of your stay met your expectations. The breathtaking views you mentioned are indeed a hallmark of the Grand Hotel Zell am See, and we are thrilled that they contributed to your overall enjoyment. Hopefully you could as well enjoy the GRANDSPA wellness area above the roofs of Zell am See. 

Thank you for your recommendation. We hope to welcome you back in the future for another memorable stay at the GRAND HOTEL ZELL AM SEE

Best regards from the entire team of the,
Grand Hotel Zell am See

The hotel has a perfect location right in the city center, making it very easy to walk everywhere. It was also easy to find and access upon arrival.

The hotel is very clean, including the rooms and the bathroom, which were spotless and well maintained. The room was designed exactly as expected and very comfortable. Initially, the room was missing a telephone and a TV remote control, but these were provided shortly after, and everything was perfect afterward.

The staff were outstanding—especially the restaurant team, who were extremely kind, professional, and welcoming. The restaurant offered an excellent atmosphere, and the food was exceptionally good, with outstanding quality and taste.

What I enjoyed the most was the breathtaking view. The view from the room, the pool, and the restaurant was absolutely amazing and truly unforgettable.

Overall, a wonderful stay with an excellent location, exceptional staff, delicious food, and stunning views. I would definitely recommend this hotel.

Hotel with amazing view

Dear guests,

Thank you very much for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations and that you felt less than warmly welcomed — this is certainly not the impression we wish any of our guests to have.

Please rest assured that we warmly welcome guests from all nations around the world, and we are proud to host many guests from the United States every season who return to us regularly. Our goal is for every guest to feel comfortable, valued, and appreciated throughout their stay.

We will share your comments with our team to ensure that extra attention is given to the friendliness and attentiveness of our service at all times.

We sincerely hope you might consider giving us another opportunity in the future to provide you with the welcoming and enjoyable experience we are known for.

With kind regards from the team of the Grand Hotel Zell am See

The staff was average at best.  The atmosphere is concerning and the wait staff in restaurant not very helpful.  We felt being an American we were less than welcomed.  Not a place to stay.

Avoid this city and hotel

Lake Zurich, Lake County, Illinois

Zell am See and winter sports are like the sun and sky, great friends! Together with the GRAND HOTEL ZELL AM SEE, they form an unbeatable trio for the perfect winter vacation.Treat yourself to casual 4-star comfort, homely old Austrian tradition of hospitality, comfort and a touch of luxury alpine directly on the winter white lake.

4.2/5

Grand Hotel Zell am See

4.2/5

Zell am See is great for:

Accommodation

Facilities