Parking

Parking on site

Private parking

WiFi available in all areas

Restaurant

Room service

Breakfast in the room

Packed lunches

Special diet menus (on request)

Kid meals

Wine/champagne

Fruits

Coffee house on site

Meeting/banquet facilities

Fax/photocopying

24-hour front desk

Currency exchange

Tour desk

Luggage storage

Concierge service

Invoice provided

Tennis court

Golf course (within 3 km)

Skiing

Billiards

Table tennis

Darts

Hiking

Cycling

Bowling

Ski storage

Ski equipment hire on site

Ski pass vendor

Ski-to-door access

Fitness centre

Spa and wellness centre

Outdoor pool

Outdoor pool (seasonal)

Sun loungers or beach chairs

Sun umbrellas

Beauty Services

Facial treatments

Body treatments

Body scrub

Body wrap

Fitness

Fitness/spa locker rooms

Swimming Pool

Garden

Terrace

Games room

Sun terrace

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Heating

Non-smoking throughout

Laundry

Ironing service

Daily housekeeping

Internet services

WiFi

Free WiFi

Safety deposit box

Security alarm

Smoke alarms

CCTV in common areas

CCTV outside property

Fire extinguishers

Board games/puzzles

Indoor play area

Kids' outdoor play equipment

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guest accommodation sealed after cleaning

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Food can be delivered to guest accommodation

All plates, cutlery, glasses and other tableware have been sanitized

Breakfast takeaway containers

Delivered food is securely covered

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and key areas

First aid kit available

Access to health care professionals

Face masks for guests available

Cashless payment available

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

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Hotel Princesa Parc Excellence

Arinsal

La Massana Parish

Andorra

Dear sidneysmith06,

Thank you very much for sharing such a detailed and balanced review. We are pleased to know that you enjoyed your stay overall, particularly our location, the service provided by the team, the comfort of the beds and the quality of the gastronomic offer, both at the buffet and in the à la carte restaurant. It is also reassuring to read that, despite the circumstances, our staff made you feel supported during your stay.

We sincerely regret that the presence of a large school group affected the tranquillity of some common areas and the breakfast experience. Please be assured that, following the noise incidents, we were in direct contact with the group organisers to address the situation and reinforce behavioural guidelines. While children are, of course, children, we fully understand the importance of preserving a restful environment for all guests. Your feedback is very valuable and will be taken into account when planning future group bookings, with the aim of avoiding school groups of such size and ensuring a better balance between different types of guests. We truly appreciate your understanding and your kind words towards the team. Best regards,

Owner response

We had a great stay at this hotel last week.  We booked through Crystal for our Ski Trip.  Hotel is lovely, great staff and a good location near the Gondola (a short cut along a path behind the hotel meaning a 2 min walk).  The food in the buffet was good but a bit repetitive.  The Al a Carte restaurant was superb and we ate there twice.  Wish we had found it sooner!  Spa is lovely and lots of treatments available. Room slightly dated and very warm!  Beds super comfy.
The only down side was the 100+ kids that turned up for a 5 night stay.  They were extremely loud and there didn’t seem to be enough teaching staff for the number of children.  They hung around in the bar area sitting on the back of sofas, walked at you in corridor’s with no intention of moving around you and kept my friends  and other guests awake until 2.30 in the morning with their noise!  My friends resorted to earplugs for the rest of the stay.  Luckily we couldn’t hear them in our room.  Breakfast turned into a scrum after the relaxing affair it had been. Staff were great though and I think they felt our pain!

GREAT APART FROM THE SCHOOL KIDS

Exeter, Devon, England

Thank you very much Chris, for your wonderful words and loyalty to our hotel.

We are truly delighted to know that you once again enjoyed your stay, our facilities, and especially the à la carte breakfast combined with our buffet selection —a distinctive feature of the Princesa Parc Excellence.

It’s a real pleasure to be your reference in Arinsal. We look forward to welcoming you back very soon.

The best hotel in Arinsal, everything as good as usual. The facilities are excellent, rooms very good and the breakfast excellent too.

The only place to stay in Arinsal.

Hotel Spa Princesa Parc

Groups can get their 10th lift pass free. Would you like a free quote?

4.2/5

Hotel Princesa Parc Excellence

4.2/5

Arinsal is great for:

Accommodation

Facilities