Parking

Pets allowed

Parking on site

Private parking

WiFi available in all areas

Restaurant

Room service

Breakfast in the room

BBQ facilities

Packed lunches

Snack bar

Special diet menus (on request)

Grocery deliveries

Kid-friendly buffet

Wine/champagne

Coffee house on site

Meeting/banquet facilities

Fax/photocopying

24-hour front desk

Express check-in/check-out

Valet parking

Luggage storage

Concierge service

Private check-in/check-out

Lockers

Invoice provided

Sauna

Fitness centre

Spa and wellness centre

Massage

Hot tub/Jacuzzi

Hammam

Indoor pool

Outdoor pool

Outdoor pool (all year)

Indoor pool (all year)

Infinity pool

Pool with view

Heated pool

Plunge pool

Pool bar

Shallow end

Pool cover

Sun loungers or beach chairs

Sun umbrellas

Beauty Services

Waxing services

Body scrub

Spa facilities

Steam room

Spa lounge/relaxation area

Spa/wellness packages

Fitness

Fitness classes

Fitness/spa locker rooms

Swimming pool

Swimming Pool

Golf course (within 3 km)

Fishing

Skiing

Billiards

Table tennis

Canoeing

Hiking

Cycling

Horse riding

Ski storage

Ski school

Ski equipment hire on site

Walking tours

Bike tours

Themed dinner nights

Live music/performance

Garden

Terrace

Games room

Sun terrace

Outdoor furniture

Picnic area

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Heating

Allergy-free room

Non-smoking throughout

Designated smoking area

Pet basket

Pet bowls

Key card access

Airport shuttle

Car hire

Shuttle service (additional charge)

Airport shuttle (additional charge)

Airport pick up

Airport drop off

Shuttle service

Bicycle rental

Babysitting/child services

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Hotel Zara

Bansko

Blagoevgrad Province

Bulgaria

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The hotel overall is very nice, very pretty, spacious and has a lot of activities for guests to do, it is also at a very nice location and every room has a beautiful view of the snowy mountains. It is kept quite unclean though, the housekeeping service is very poor, and the pillows and sheets were dirty. Me and my friends also found a moldy piece of bread at the buffet, and when I brought the piece of bread to the staff to show them, they grabbed it out of my hand and started telling me that that their food is very nice quality and that the mold hadn't come from them, they also told me that I look too young to be complaining, which I don't know why that would matter. Overall, the staff at the buffet where very rude and didn't help us at all. The food was repetitive and the pool was dirty. We had a very nice time at Bansko but the incident at the buffet really affected me and if I ever go back to Bulgaria I won't even pass outside Zara Hotel, very rude staff.

Very rude staff

A couple of hours’ drive from Sofia in the very picturesque town of Bansko, the hotel has ample parking space and is vary easy to get to. 

Staff, more specifically reception, restaurant and servicing are very courteous and kind. 

Having mentioned the restaur, the variety and quality of the served food items are well within and possibly exceeding its category. Well done!



Excellent hotel

WARNING 🛑 Big scam! Fake description with clear lies! 
1- There is no wellness included in the price!
2- no gym or fitness center just a small store room for two completely damaged machines! 
3-  the most important! Extremely bad tread, rude and arrogant supervisors and managers and if you try to look for your rights they’ll try to kick you on the street and 100% no refund! they even dared to call us to threaten us over the phone!

WARNING, BIG SCAM!

Under the snowy Todorka Peak - one of the most romantic and beautiful places in Bulgaria - you will find the brand new four star Hotel Zara. Hotel Zara is located 900 m away from the gondola cabin lift and 800 m from downtown Bansko. Free shuttle from the hotel to the lift station is available. The luxurious four star hotel will offer you an unforgettable holiday in the ski capital of the Balkans.

3.1/5

Hotel Zara

3.1/5

Bansko is great for:

The snow is forecast to be

Good

for the next week

Accommodation

Facilities