Childcare is available at the hotel, it is free for guests with children.

Parking

Pets allowed

Free parking

Parking on site

Private parking

WiFi available in all areas

Room service

Breakfast in the room

BBQ facilities

Packed lunches

Snack bar

Special diet menus (on request)

Vending machine (drinks)

Grocery deliveries

Kid meals

Kid-friendly buffet

Wine/champagne

Fruits

Meeting/banquet facilities

Business centre

Fax/photocopying

Luggage storage

Concierge service

Private check-in/check-out

Lockers

Invoice provided

Sauna

Fitness centre

Solarium

Spa and wellness centre

Massage

Hot tub/Jacuzzi

Hammam

Indoor pool

Outdoor pool

Outdoor pool (seasonal)

Indoor pool (all year)

Heated pool

Salt-water pool

Pool bar

Sun loungers or beach chairs

Beauty Services

Facial treatments

Hair treatments

Manicure

Pedicure

Hair cut

Hair colouring

Hair styling

Body treatments

Body scrub

Spa facilities

Steam room

Spa lounge/relaxation area

Spa/wellness packages

Back massage

Neck massage

Head massage

Full body massage

Fitness

Yoga classes

Fitness classes

Fitness/spa locker rooms

Kids' pool

Swimming pool

Swimming Pool

Golf course (within 3 km)

Fishing

Skiing

Darts

Hiking

Cycling

Horse riding

Ski storage

Ski school

Badminton equipment

Movie nights

Bike tours

Themed dinner nights

Tour or class about local culture

Cooking class

Archery

Aerobics

Garden

Terrace

Games room

Shared lounge/TV area

Outdoor furniture

Picnic area

Non-smoking rooms

Facilities for disabled guests

Family rooms

Lift

Soundproof rooms

Heating

Allergy-free room

Non-smoking throughout

Air conditioning

Designated smoking area

rhF7z9PIB_0.jpg

rhF7z9PIB_1.jpg

rhF7z9PIB_2.jpg

rhF7z9PIB_3.jpg

rhF7z9PIB_4.jpg

rhF7z9PIB_5.jpg

rhF7z9PIB_6.jpg

rhF7z9PIB_7.jpg

rhF7z9PIB_8.jpg

rhF7z9PIB_9.jpg

rhF7z9PIB_10.jpg

rhF7z9PIB_11.jpg

rhF7z9PIB_12.jpg

rhF7z9PIB_13.jpg

rhF7z9PIB_14.jpg

rhF7z9PIB_15.jpg

rhF7z9PIB_16.jpg

rhF7z9PIB_17.jpg

rhF7z9PIB_18.jpg

rhF7z9PIB_19.jpg

rhF7z9PIB_20.jpg

rhF7z9PIB_21.jpg

rhF7z9PIB_22.jpg

rhF7z9PIB_23.jpg

rhF7z9PIB_24.jpg

rhF7z9PIB_25.jpg

rhF7z9PIB_26.jpg

rhF7z9PIB_27.jpg

rhF7z9PIB_28.jpg

rhF7z9PIB_29.jpg

rhF7z9PIB_30.jpg

rhF7z9PIB_31.jpg

rhF7z9PIB_32.jpg

rhF7z9PIB_33.jpg

rhF7z9PIB_34.jpg

rhF7z9PIB_35.jpg

rhF7z9PIB_36.jpg

rhF7z9PIB_37.jpg

rhF7z9PIB_38.jpg

rhF7z9PIB_39.jpg

rhF7z9PIB_40.jpg

rhF7z9PIB_41.jpg

rhF7z9PIB_42.jpg

rhF7z9PIB_43.jpg

rhF7z9PIB_44.jpg

rhF7z9PIB_45.jpg

rhF7z9PIB_46.jpg

rhF7z9PIB_47.jpg

rhF7z9PIB_48.jpg

rhF7z9PIB_49.jpg

rhF7z9PIB_50.jpg

rhF7z9PIB_51.jpg

rhF7z9PIB_52.jpg

rhF7z9PIB_53.jpg

rhF7z9PIB_54.jpg

rhF7z9PIB_55.jpg

rhF7z9PIB_56.jpg

rhF7z9PIB_57.jpg

rhF7z9PIB_58.jpg

Lucky Bansko Aparthotel SPA & Relax

Bansko

Blagoevgrad Province

Bulgaria

Dear Guest,

Thank you for sharing your lovely feedback! We’re delighted to hear that you enjoyed your stay and especially the massage experience. Yulia will be very happy to know that her care and professionalism made such a positive impression.

We truly appreciate your recommendation and are glad you found our services to be great value for money. We hope to welcome you back again soon for another relaxing visit.

Kind regards,
The Aparthotel Lucky Bansko team


Owner response

RATE_VALUE

RATE_ROOM

RATE_LOCATION

RATE_CLEANLINESS

RATE_SERVICE

RATE_SLEEP

We had a massage by Yulia and it was great, very pleasant and caring. Great value for money, very recommended

Great hotel and massage

Bansko, Blagoevgrad Province

Dear Guest,

Thank you very much for your wonderful review! We are truly happy to hear that you enjoyed everything about your stay — from the food and SPA to the service and rooms.

It means a lot to us to know that our hotel was perfect for you and your family, and we’re especially glad that you wished you could stay longer, that’s the best compliment we could receive.

We will be delighted to welcome you back again very soon.

Kind regards,
The Aparthotel Lucky Bansko team

I liked everything is this hotel - food, SPA, service, rooms I and will come again. It was perfect for me and my family, if possible we would stay longer.

Excellent hotel

Dear Guest,

Thank you for sharing your feedback.

We would like to clarify that our reception team is professional and well informed and provides guidance based on the most current conditions. At this time, ski passes are not sold through the hotel due to reasons beyond our control. To ensure our guests’ convenience, we offer a complimentary shuttle service to the ski lift, where lift passes can be purchased directly.

We trust this clarification provides a better understanding of the situation.
We hope to have the opportunity to welcome you again as our guests and we wish you wonderful future travels!

Kind Regards,
Lucky Bansko Team

Overall, the hotel is not bad, but unfortunately some of the reception staff are extremely incompetent in many areas.
I am disappointed by the fact that the hotel insisted until the very last moment that lift passes could be purchased directly from them — even in the email I received right before check‑in — and it turned out this was not true. Moreover, at check‑in they didn’t consider it necessary to inform us about this at all, which caused us significant inconvenience.

inconvenience

Dear Guest

Thank you for your detailed and thoughtful review and for choosing our hotel for your family ski vacation. We are pleased to hear that you and your children had an enjoyable stay and appreciated the spacious room, the restaurants, the spa facilities and the variety of activities for kids. It is especially rewarding to know that the spa and the treatments were a highlight of your experience.

Regarding the check in process, we would like to clarify that you arrived as part of a large organized group that checked in simultaneously late at night. In such cases a short waiting time may occur despite our best efforts to allocate additional staff.

Concerning the bathroom and the bathtub, all systems are regularly checked and maintained by our technical team. For additional comfort and safety we also provide a stepping stool for the bathtub upon request.

Housekeeping feedback is taken very seriously by us. We would like to clarify that all rooms are cleaned daily according to strict 5-star standards.

We are glad you enjoyed the breakfast selection. We would like to note that our breakfast buffet offers a rich variety of fresh vegetables as part of our standard. We are also pleased that you enjoyed our specialty restaurants and that the ski facilities and shuttle services were convenient during your stay.

Thank you once again for your constructive feedback. We hope to welcome you and your family again for an even more seamless and enjoyable experience.

Kind Regards,
Lucky Bansko Team

We stayed in the hotel for 8 days with 2 kids ages 8 and 10 for a ski vacation, and had a nice experience. It had some positives and some negatives, and overall I think it's a solid 3 stars.
Check in: we arrived at 1am on a bus from the airport , with one more bus as well, and the reception had only one receptionist, so we had to wait a really long time to get our room. Since it was known that the buses will arrive late a better solution for quick check in could have been thought of in advance.
Room: we had a room that has a separate bedroom for us and a main room with a pull-out sofa bed for the kids. The room is very spacious and the beds are OK. There is also a fully stocked kitchenette with everything necessary to prepare food on our own. The bathroom had a bath, with an extremely weak water pressure that changed from cold to scalding hot on its own. Also the bath is much too tall and it was hard to get in and out, but that's a Bulgarian thing. The bath was the main problem with the room, but we managed fine. The temperature in the room is nice and cozy. Not important for us but still - the tv's are extremely small, more like a computer screen than a TV, with a large channels selection but not a smart TV with internet and apps. 
Housekeeping: on our first 2 days the cleaning was great we got back on the afternoon and everything was clean, we received new water bottles and the room was tidy. It only went downhill from there. Starting from the 3rd day, housekeeping didn't come until we specifically requested it, late in the evening. One time they came late and didn't clean the toilet, and one time they didn't come at all so we only requested the necessary items from them. It seems that housekeeping is the main issue in the hotel, but only in the room. The common areas and the spa are very clean and tidy.
Breakfast: the breakfast buffet had a good selection, with an omelet station, almost every kind of eggs, meats, pastries, cereal, etc. Although not everything felt always fresh it was mostly good. There are no salads and barely any vegetables.
Restaurants: the hotels has a selection of restaurants, we tried the Italian restaurant and the fondue place, both were amazing, high class, great food and service and we highly enjoyed them.
Spa: the spa in the hotel is the main attraction. The pool is heated to the perfect temperature, it has several saunas, jacuzzi and other stuff, and it was perfect. We also had treatments that were amazing, and the therapists were the best.
Kids activities: although we didn't really tried any, the hotel has a lot of activities and solutions for kids of all ages, and it looks like they really thought about passing time for kids in the hotel which is great.
Ski: the hotel has a ski room near the entrance for storage and getting ready, it was actually quite crowded and small, especially when everybody is dressed for ski and the room is hot. There are shuttles to and from the gondola and the mountain, which is great and helpful.

Nice hotel for families with a great spa

Hadera, Haifa District

Dear Guest

Thank you for your kind feedback. We are delighted that you enjoyed the cleanliness of the room and the beauty of the hotel especially our spa facilities.

Regarding the distance to the gondola we are pleased that the regular shuttle service every 30 minutes in the morning made your stay comfortable and convenient.

We look forward to welcoming you again.
Kind Regards,
Lucky Bansko Team

The room was clean and the hotel is very beautiful especially the spa. The only downside is that it is far from the gondola but there is a shuttle every 30 minutes in the morning so it's fine

Great

Aparthotel Lucky Bansko is one of best 5-star hotels in Bansko and in Bulgaria. The Hotel offers 115 luxury studios and apartments. The hotel has new and modern SPA center with indoor bio pools, salt room, salt zone, jacuzzi, etc. The hotel has three luxurious restaurants - classical, Italian and Fondue, which offer a variety of delicious dishes by original recipes. The Italian restaurant "Leonardo" is a part of the has two outdoor pools for adults and children. Hotels provides a playground for outdoor games and children`s club in the hotel. Lucky Bansko Hotel offers some exclusive programs: LuckyFit - for weight loss; Ayurveda Clinic Bansko - for healing and purification by Ayurveda methods and LuckyKids - language camp for children on English. During the active ski season, the Hotel offers free transportation to and from the Gondola station, as well as the ski slopes. Lucky Bansko offers its guests high-quality service and luxury environment all year round.

4.6/5

Lucky Bansko Aparthotel SPA & Relax

4.6/5

Bansko is great for:

The snow is forecast to be

Good

for the next week

Accommodation

Facilities