Shuttle service

BBQ facilities*

Room service

Restaurant

Packed lunches

Babysitting/child services*

Entertainment staff

Kids' club

Garden

Terrace

Games room

Sun terrace

Safety deposit box*

Free WiFi

Meeting/banquet facilities

Business centre

Free private parking (on site)

24-hour front desk

Luggage storage

Non-smoking throughout

Laundry*

Ironing service*

Daily housekeeping

Indoor swimming pool

Fitness centre

Spa and wellness centre*

Massage*

Car hire

Airport shuttle*

Sauna

Billiards*

Hiking*

Ski school*

Table tennis*

Skiing

Darts

Horse riding*

Ski equipment hire (on site)

Lift

Ski storage

Slippers

Free toiletries

Bathrobe

Hairdryer

Additional local charge for these facilities

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Radina's Way Hotel

Borovets

Sofia Region

Bulgaria

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It's been two months since I cancelled a reservation to this hotel, and still did not receive the advance I paid. While they acknowledged the cancellation according to their terms and conditions, sent the refund form to be completed, and confirmed they will proceed with the reimbursement, I still did not receive the advance. In the last 15 days, they do not answer to the emails or phone.
For the management team: Is this your usual way of making business???? By keeping the money which are not rightfully yours????

AVOID!!!! DO NOT WASTE YOUR MONEY!!!!SCAM!!!

Bucharest

Excellent stay – highly recommended!

I had a wonderful stay at this hotel. The room was very clean, comfortable, and well-equipped, with everything I needed for a relaxing visit. The staff were extremely friendly, professional, and always ready to help, which made me feel very welcome.

The location is great, close to main attractions and easy to get around. Breakfast was delicious with a good variety of fresh food. The overall atmosphere of the hotel was calm and pleasant, perfect for rest.

I truly enjoyed my stay and would definitely come back again. I highly recommend this hotel to anyone looking for comfort, quality service, and great value for money.

Very good

This is a really great hotel, I started 4th-11th of March. Was still plenty of snow in Borovets and the slopes were great for a beginner like myself. 
I stayed in this hotel, which is just outside of town (25m walk). It has a free shuttle in the morning/afternoons running roughly every half hour. I would have to be honest and say it doesn't run exactly on schedule so don't focus too much on the listed times, get to each time slot early as it can, and does, leave early/late. Didnt cause me any issues. It's a 5 min trip on the shuttle from hotel to slopes, and back. Drop/collection is outside the Samakov hotel, which is about a 2m walk from the bottom of the slopes/lifts, and also a 2m walk to the Gondola (do take this no matter your ski level, the greens are great and views stunning).

The hotel itself has:
Equipment room (not heated)
Spa - which was really great, 2 saunas, steam room, heated loungers, kids pool, "adult" pool, and jacuzzi, which is basically one end of the kids pool. The pools are smaller than they look in the photos but still good for relaxing or swimming some lengths
Gym - I didn't use
Massage service - I didn't use
Bar/Restuarant/lounging area 

I used the spa every day after skiing and it was great for relaxing before dinner. 
My package was Half board so breakfast/dinner was included (I ate lunch on the slopes, reasonable prices a bit under the UK average). Food was buffet style but always plenty of choice and lots of it. I tended to each 2 lots of everything each meal so came away feeling full and enjoyed it. The only negative I would have here is drinks are included at breakfast but not at dinner, which I found odd. I took a water bottle in the evenings to keep costs down.

Staff - serving staff in the restaurant (3 girls) tended to keep their eyes down but were extremely efficient in removing used plates, usually plate is gone almost as soon as you put your knife/fork down. They were polite enough when thanked. The guy in reception (big bald guy with a big beard) was very helpful throughout our trip, answering tons of questions and also helping with a medical issue and checking I was ok before I left. He might look like a bouncer but he is a good egg.

Room - big enough for the 2 of us, including twin beds + an extra. The decorating was good enough and it had a nice bathroom with a good shower. Rooms cleaned daily and shampoo/shower gel/robe/slippers provided.

Overall I have no complaints about the hotel. Evening drinks, even basic ones, should be included with the meal but I'd still happily stay here again. My holiday plan was hotel to slopes to hotel (spa) and repeat. And I enjoyed it every day. The town isn't really good enough to want to be "in" town, unless you want to get drunk every night in the various bars. So if you want to ski and relax, this is a great place to do it.

Great hotel, no complaints at all

We stayed for a week in February half term, overall great value.
The hotel has a shuttle bus that runs from 830am to 450pm. 
Drops off outside the Samakov hotel.
It's about 5 mins into town or I'm told about a 30 minute walk.
There's a taxi rank and a taxi will cost 20 Lev.
We has a suite which was ideal for 3 of us, in double bed and a single in the living room.
The buffet breakfast and dinner were included in our stay and had a wide range on offer.
There's a ski room for boots and ski's.
The spa has 2 small swimming pools, 2 sauna's and a steam room, open from 10am-8pm.
There's a small gym and a massage service.
The bar is reasonable priced.
There's a big bald guy on reception who could do with a hospitality course, grunts and one word answers but don't let him put you off.
I'd recommend this as a cheaper alternative to staying in the town.

Great value stay

Lingfield, Surrey, England

Great hotel just outside of the ski resort. We traveled as a family of four that has trouble deciding on restaurants so breakfast and dinner included is something we look for. Food selection for both was great. Room was spacious and the spa was ok. Friendly staff:) I took one star because the beds were a little uncomfortable, but we were so tired from a day of skiing that it didn't matter too much. Be aware that you'll be taking a five minute shuttle ride to the ski resort, but it was easy to use. If you want to stay at the resort after skiing, it's not a difficult walk back. Recommend it!

Great Value

Escape like no other in Borovets Resort, as each room in Hotel Radina's Way is an example of the best result when traditions meet the modern style. The coziness of warm chocolate colors in the rooms combined with the view of century old forest and service that exceeds your expectations is our promise for your ultimate holiday experience. 54 elegant and spacious rooms Luxury apartments with private fireplace, French windows with eye-catching view and spacious terrace Main restaurant Lobby Bar with fireplace for cozy atmosphere A la cart restaurant Widescreen TV in the lobby Free shuttle bus to the Gondola Kids Club with X-Box games Conference Hall Complimentary Wi-Fi Spa and Wellness center Indoor pool with geothermal Section Sauna and Steam bath

4.4/5

Radina's Way Hotel

4.4/5

Borovets is great for:

Accommodation

Facilities