Restaurant

Heating

Non-smoking throughout

Laundry

Skiing

Table tennis

Hiking

Ski storage

Ski school

Ski equipment hire (on site)

Internet services

WiFi

Free WiFi

Children's playground

Indoor play area

Shops (on site)

Mini-market on site

WiFi available in all areas

Lift

Family rooms

Board games/puzzles

Games room

Non-smoking rooms

Room service

Packed lunches

Snack bar

Special diet menus (on request)

Kid meals

Meeting/banquet facilities

24-hour front desk

Breakfast in the room

Sauna

Fitness centre

Spa and wellness centre

Massage

Hot tub/jacuzzi

Hammam

Indoor pool

Safety deposit box

Garden

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Residence Antares

Selva di Val Gardena

Val Gardena

Province of South Tyrol

Trentino-Alto Adige

Italy

We are very sorry to read about your negative booking experience through VRBO. For future stays, we strongly recommend booking directly with us to ensure the best rates, direct assistance, and clear communication.
Regarding your reservation, please understand that for safety and regulatory reasons we cannot check in more guests than the maximum occupancy allowed in each unit. Our reception team did their best to offer you alternative solutions among the available accommodations, including options with little to no extra cost. Unfortunately, these proposals did not meet your expectations.
When you decided to leave earlier than planned, our team applied the cancellation and refund policy that was agreed to at the time of booking. We regret that we were unable to find a solution that worked for both sides and that this situation left you with a negative impression.
Oliver H. - Hotel Manager Antares Hotel & Residence Selva Gardena Dolomiti - Gruppo Residencehotels

Owner response

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We booked an apartment suite through VRBO which I would never recommend because getting support for this booking required that I call every day for four days to finally get a satisfactory response because my booking was then sent to Expedia, and neither organization could figure out what was going on. I accidentally put in only 2 adults when it should have been 2+baby. The hotel staff were entirely unhelpful in this regard and had a stance that kept changing at every turn. First they said we could not have the room, and that we could pay materially more for a different room. Then they said we could get a credit for our room put towards a tiny hotel room that would not cost us any extra. Then, when we went to check out after only one night in the cramped shoe box room they gave us, they must have had a change of heart and said we could have our original apartment room after all. Then, when we said we were leaving anyway, they said we could get a partial refund for the nights we didn’t stay. Finally they returned to the original statement that it was our fault and we would not receive any refund at all. These positions were all clearly arbitrary, and at the discretion of the staff. Had they exercised their discretion from the get go, and recognized that an 8 month old baby bears no additional cost to the hotel, and that it would be inconvenient for us to come up with a new plan, none of this had to happen. They were too focused on their own ego instead of customer service, so they earned this terrible review.

TERRIBLE

Hotel & Residence Antares

hotel

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business

couples

solo

family

friends

Ortisei - Seceda dall'Apartments Villa Hubertus

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Val Gardena - S. Cristina

Val Garden - Col Raiser (Panomax)

Val Gardena - Gran Paradiso (Panomax)

Val Gardena - Seceda (Panomax)

Val Gardena - Dantercepies (Panomax)

Val Gardena - Passo Gardena

Val Gardena - Seceda

Val Gardena - Col Raiser

Val Gardena - Monte Pana

Val Gardena - Raschötz

Val Gardena - Dantercepies

Val Gardena - Ciampinoi

Val Gardena - Piz Sella

Val Gardena - Sasso Levante (Panomax)

Val Gardena - Ciampinoi (Panomax)

Selva Val Gardena: Tublà

Groups can get their 10th lift pass free. Would you like a free quote?

Summer 2026

London Gatwick

London Heathrow

London Luton

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London Southend

London City

London

Birmingham

East Midlands

Midlands

Manchester

Liverpool

Leeds Bradford

Newcastle

Northern

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Glasgow International

Scotland

Bournemouth

Southampton

Bristol

Cardiff

Exeter

South West

Belfast International

Northern Ireland

Dublin

Republic of Ireland

Winter 2025-26

Winter 2026/27

3.9/5

Residence Antares

3.9/5

Selva di Val Gardena is great for:

The snow is forecast to be

Excellent

for the next week

Accommodation

Facilities