Parking

Parking on site

Sauna

Fitness centre

Hot tub/Jacuzzi

Outdoor pool

Swimming pool

Swimming Pool

Non-smoking rooms

Family rooms

Heating

Airport shuttle

Shuttle service (free)

Airport shuttle (free)

Shuttle service

Skiing

Hiking

Horse riding

Ski storage

Internet services

WiFi

Free WiFi

Luggage storage

Invoice provided

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Terracehouse, a Destination by Hyatt Residence

Aspen Snowmass

Snowmass Village

Colorado

United States

I am sorry to hear that you were dissatisfied with your interactions with us, and hope your partner is feeling better!  Our cancellation policy is made clear at the time of booking, and we always encourage guests to consider purchasing trip insurance for situations just like this.  We strive to meet the needs of all of our guests and show compassion in every situation, but do need to also uphold the policies that assist in the overall success of our operation and ownership.

Owner response

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Think twice before booking at Stonebridge. Their customer service is shockingly heartless and inflexible. Just days before our stay, my partner became seriously ill. We contacted the hotel immediately and asked for one simple accommodation: to change the dates, not cancel the trip.

Stonebridge refused outright. No flexibility, no empathy, no basic human decency. Instead of showing even minimal understanding, they chose to be cold and dismissive about a legitimate health emergency. As a result, we’re now being charged $1,400 for a stay we physically could not attend due to illness.

If you’re looking for a place that treats guests like numbers and prioritizes policies over people, Stonebridge is perfect. If you expect compassion or reasonable customer service, look elsewhere. I will never book with Stonebridge again, and I strongly suggest others reconsider before risking their money with a business that lacks basic humanity.

Stonebridge Has Zero Compassion

Thank you for staying at Stonebridge Inn recently, and for taking the time to leave a positive review!  We look forward to seeing you again soon!

We had a great stay. Bed was cozy, room was cute and staff was very helpful. We got complimentary rides to and from the airport and anywhere else in the village we needed to go to (grocery store, mall, etc). The bus station for Aspen is right outside the hotel which was incredibly convenient. We also loved spending time in the hot tub, amenities were great. I would stay there again!

I would stay again

Love the renovation. Great location to see Maroon Bells and hike nearby at Spiral Point to catch the sunrise. Wish the gym and steam rooms were kept open a little longer in the off season, even if the pool is closed. I understand it is the off season, but to close so early makes it impossible to use and that amenity is the reason I choose this location over others.

Nice location for hiking, but limited value with closed amenities

Thank you for sharing your feedback. We are sorry to hear that your guestroom and service experience did not meet expectations, as this is not the impression we aim to leave. We do want to note that the guestrooms are scheduled for a complete remodel beginning in April, which will be the second phase (the lobby the was first one) and will address many of the concerns you mentioned. Your comments have been shared with our team as we continue working toward these improvements. We appreciate you taking the time to provide feedback.

Don’t fooled by the lobby, which is very nice. Rooms are dated and tired and staff are either unhelpful or appear rather dumb.

Snowmass-ive disappointment.

To be honest, I can't express enough how enjoyable and memorable my stay at this hotel was. The front desk as well as the housekeeping staff were were super friendly, helpful, and attentive. Out of all the places I've stayed this one is at the top of the list! I definitely plan on coming back in the future!

3.9/5

Terracehouse, a Destination by Hyatt Residence

3.9/5

Aspen Snowmass is great for:

Accommodation

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