Parking

Babysitting/child services

Accessible parking

Public transport tickets

Electric vehicle charging station

Parking garage

Secured parking

Airport shuttle (additional charge)

Shuttle service (additional charge)

Kids' club

Airport shuttle

Wheelchair accessible

Designated smoking area

Non-smoking throughout

Allergy-free room

Heating

Soundproof rooms

Lift

Bridal suite

Emergency cord in bathroom

VIP room facilities

Evening entertainment

Books, DVDs, music for children

Mini-market on site

Gift shop

Free WiFi

WiFi

Water sport facilities (on site)

Ski-to-door access

Ski pass vendor

Ski equipment hire (on site)

Board games/puzzles

Ski school

Hiking

Billiards

Skiing

Shoeshine

Ironing service

Laundry

Children television networks

Indoor play area

Ski storage

Family rooms

Internet services

Non-smoking rooms

Valet parking

Safety deposit box

Newspapers

24-hour front desk

Fax/photocopying

Meeting/banquet facilities

Kid meals

Special diet menus (on request)

Tour desk

Packed lunches

Room service

Restaurant

WiFi available in all areas

Private parking

Free parking

Pets allowed

Facilities for disabled guests

Breakfast in the room

Ticket service

On-site parking

Concierge service

Luggage storage

Sun terrace

Games room

Terrace

Open-air bath

Indoor pool (seasonal)

Outdoor pool (all year)

Outdoor pool

Library

Hammam

Lockers

Indoor pool

Sauna

Fitness centre

Shared lounge/TV area

Solarium

Spa and wellness centre

Massage

Hot tub/jacuzzi

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The Crystal

Obergurgl

Tirol

Austrian Alps

Austria

Dear mj65,

Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you had an excellent stay in Obergurgl and enjoyed our fantastic location, especially the convenience of our boot room leading directly to the gondola. It’s great to know you found your room pleasant and clean, and that the mountain views added to your experience.

We’re delighted that you enjoyed our breakfast and found the food to be both good and plentiful. It’s always a pleasure to start the day with a hearty meal! I'm sorry to hear you were surprised by the charge for tap water during the evening. We understand how important hydration is after a long day on the slopes, and we appreciate your feedback on this matter. We aim to provide a range of drink options to suit our guests’ preferences, thats the reason we offer our VAYA water sparkling or still and "proper mineral" water in our menue.

It's wonderful to hear that you made the most of our spa facilities. We designed them to be a perfect retreat after a day of skiing, and it’s lovely that you found them to be excellent. We’re also glad to know you enjoyed the atmosphere at our hotel bar and the friendliness of our staff.

Thank you once again for your kind words and recommendations. We hope to welcome you back to The Crystal VAYA Unique for another memorable stay in the future!

Warm regards,
your "The Crystal VAYA Unique" - Team

Owner response

We had an excellent stay in Obergurgl. The hotel was very convenient for the lifts - the boot room leads directly to the gondola. Our room was very pleasant and clean with views of the mountains. Occasional noise when clearing snow from road below. Food was good and plentiful- breakfast a particular highlight. My only issue was a €4.50 charge for tap water in the evening - the Zipp tap was turned off which seemed strange. Why not offer guests proper mineral water if you are going to charge? The spa was excellent and had a great range of facilities - perfect to be able to relax after a day on the slopes. Food on the mountain was of a high standard- the village itself is quiet so most of the evening time is spent in the hotel bar with its very friendly bar staff and pool - highly recommended

Great location, great spa, friendly staff

Hi Matt W,

Thank you so much for taking the time to share your experience with us! We're absolutely thrilled to hear that you enjoyed your stay at The Crystal VAYA Unique. It’s fantastic to know that our location made your skiing adventures so convenient, and we’re glad you took advantage of the discount at Scheiber Sport—nothing like a little perk to make the holiday even better!

We’re really proud of our team, and it’s wonderful to hear that they went above and beyond to assist you during the busy season. Helping our guests feel comfortable and well taken care of is always our priority, and your kind words are a testament to their hard work. It’s also great to know that you enjoyed the atmosphere in our bar and had a relaxing time in our spa. We aim to create a welcoming environment where families can truly unwind and enjoy their time together.

Your recommendations mean the world to us, and we hope to welcome you and your family back in the future for more memorable experiences. If there’s anything specific you’d like to see during your next visit, feel free to let us know!

Thanks again for your lovely feedback, and safe travels until we see you next!

Best wishes,
Dominik and the "The Crystal VAYA Unique"-team

Location was great, quick hop over to one of the main lifts up the mountain; nice warm boot room connected to the ski shop (Scheiber Sport) who give you a 10% discount on your ski hire if you say you're staying at the crystal. The food was good, the bar has a nice atmostphere, nice clean rooms and a pretty nice spa! Generally all round great for a family holiday.

I particularly want to call out how helpful the staff were - we had a couple of awkward requests that they bent over backwards to accommodate at (probably) one the busiest times of year for them, and we couldn't be more grateful. So: totally recommend.

Great hotel, great staff

London, England

Dear Richard L,

Thank you so much for taking the time to share your wonderful feedback about your recent stay at The Crystal VAYA Unique! We're thrilled to hear that you enjoyed our prime location, comfortable accommodations, and the excellent offerings at our spa and pool facilities. It’s great to know that you found the massage to be just what you needed after a long day of skiing — we absolutely agree that it’s one of the best ways to unwind!

We’re especially pleased to hear that our staff made a positive impression on you. We pride ourselves on delivering warm and welcoming service, and it’s always rewarding to know that our efforts resonate with our guests. I’ll make sure to pass on your kind words to the bar staff; they’ll be delighted to hear that their service stood out during your evenings with us.

I appreciate you bringing the bathroom drain and pillow issues to our attention. While we aim for everything to be perfect, feedback like yours helps us identify areas for improvement. Rest assured, we’ll look into the drainage concern and evaluate our pillow options to ensure a more comfortable experience for future guests.

We're so glad to hear that, overall, you had a fantastic stay and would consider returning. We’d love the chance to welcome you back to The Crystal VAYA Unique for another memorable experience!

Warm regards,
your The Crystal VAYA Unique-team

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We had a very enjoyable stay at Crystal Vaya and would happily recommend it.

The location is excellent and very central, making it easy to get around. The room was comfortable, and the food was consistently good throughout our stay. The spa and pool facilities were a real highlight, and the massage was excellent — perfect after a day of skiing.

The staff were fantastic — friendly, accommodating and genuinely welcoming. The bar staff in particular were exceptional and really stood out for their warmth and great service in the evenings.

A couple of small points for improvement:
	•	The bathroom drain seemed partially blocked and had an unpleasant smell at times.
	•	The pillows were quite flat and could be more supportive.

Overall a great stay with only minor issues, and we would definitely consider returning.

Great location, wonderful staff and excellent spa facilities

Singapore

Experience world-class comfort and alpine luxury at The Crystal VAYA Unique – your hotel in Obergurgl. Located right next to the Festkoglbahn, enjoy exclusive private access to a high-altitude ski area with guaranteed snow and breathtaking views. Unwind in the expansive wellness area, featuring indoor and outdoor pools, indulge in soothing treatments, or pamper yourself in our luxurious spa suite. Whether you’re carving down pristine slopes, biking through awe-inspiring mountain landscapes, or taking a trip to Sölden to explore its cultural highlights – here, adventure and relaxation come together at the highest level. Welcome to your luxury escape in the Tyrolean Alps!

4.4/5

The Crystal

4.4/5

Obergurgl is great for:

The snow is forecast to be

Excellent

for the next week

Accommodation

Facilities