Parking

Parking on site

Private parking

WiFi available in all areas

Meeting/banquet facilities

Fax/photocopying

24-hour front desk

Luggage storage

ATM/cash machine on site

Concierge service

Invoice provided

Tennis court

Golf course (within 3 km)

Skiing

Canoeing

Hiking

Cycling

Mini golf

Ski storage

Ski school

Ski equipment hire on site

Ski pass vendor

Sauna

Fitness centre

Outdoor pool

Outdoor pool (seasonal)

Sun loungers or beach chairs

Fitness

Swimming pool

Swimming Pool

Terrace

Sun terrace

Shared lounge/TV area

Outdoor furniture

Picnic area

Non-smoking rooms

Family rooms

Lift

Heating

Non-smoking throughout

Air conditioning

Key card access

Babysitting/child services

Laundry

Dry cleaning

Internet services

WiFi

Free WiFi

Safety deposit box

24-hour security

Security alarm

Smoke alarms

CCTV in common areas

Fire extinguishers

Vending machine (drinks)

Parking garage

Electric vehicle charging station

Public transport tickets

Accessible parking

Use of cleaning chemicals that are effective against Coronavirus

Linens, towels and laundry washed in accordance with local authority guidelines

Guest accommodation is disinfected between stays

Guest accommodation sealed after cleaning

Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical distancing in dining areas

Food can be delivered to guest accommodation

All plates, cutlery, glasses and other tableware have been sanitized

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

First aid kit available

Access to health care professionals

Face masks for guests available

Cashless payment available

Physical distancing rules followed

Screens or physical barriers placed between staff and guests in appropriate areas

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Tour des Voyageurs

Tremblant

Mont Tremblant

Quebec

Canada

Dear GoingtoIsla,
Thank you for taking the time to share such detailed feedback about your recent stay at Tour des Voyageurs I.
We’re pleased to hear that despite some initial reservations, you found the location convenient, the room comfortable, and the overall value satisfactory. We appreciate your positive comments regarding the cleanliness, comfortable bedding, and outdoor amenities.
At the same time, we sincerely apologize for the issues you experienced, particularly with the dated aspects of the hotel, the grout in the shower, and the television placement. We take your observations seriously and will review these areas to see how we can improve them.
We also regret that the reception service did not meet your expectations. Providing friendly and helpful service is very important to us, and we will be addressing your experience with our team to ensure it does not happen again.

Thank you again for your honest and constructive comments. We are grateful for your understanding and hope to have the opportunity to welcome you back in the future, aiming for an even better stay.
Warm regards,

Owner response

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We had an early morning engagement in the area and realized a few days prior that arriving the night before was necessary. We took a chance on the resort's last minute offerings and ended up at Tour des Voyageurs I. The reviews are poor so we had low expectations. We ended up being pleasantly surprised. Our stay was not perfect but it was satisfactory. 
PROS: 
$155 is a deal for this area
Hotel is at the foot of the pedestrian village so a bit quieter than some of the other hotels
Our room (253) was clean and almost everything worked (burnt out light bulbs)
Bed was comfy and linens were clean
Pretty pool and nice outdoor area
CONS:
Hotel is dated and dark
The ceramic grout in the shower was darkened and looked like it had not been scrubbed in quite awhile
Tiny TV jammed into corner is almost impossible to watch comfortably
Floor length windows open but have no screens and are almost on top of neighbors (no noise or bugs during our stay but seriously no screens?
Pool closes at 8:00 p.m., far too early in the summer IMO
Spotty service at reception (we made a point of arriving early enough to attend an online meeting at 3:30 p.m. We were told the room wasn't ready. We objected and the desk clerk whined something about it not being her fault. She was completely uninterested in helping us. So we set for our meeting in a dining area next to reception. Over the next hour we heard the desk clerk tell two arriving parties that their rooms were ready. Another employee told us to vacate the dining area because it was reserved for an event. We told him we couldn't leave because our room wasn't ready and it was raining so hard we couldn't leave the building. Three minutes later we were told a room was ready. Not a big deal but we felt the desk clerk was unpleasant and unhelpful.
Overall, not fantastic but good enough for the price. We would stay again.

Better than expected

Ottawa, Ontario

Thank you MMcD2014, for taking the time to share your feedback. We are truly sorry to hear about the unfortunate situation you experienced before your trip. We fully understand how disappointing it must have been not to visit Mont-Tremblant as planned.
Please note that reservations made through third-party platforms such as Expedia are subject to the cancellation and refund policies selected at the time of booking. In your case, the booking was made under a non-refundable rate, which unfortunately does not allow for a refund or credit once past the cancellation deadline.
We have reviewed your file carefully, and we regret that we were unable to make an exception in this instance. We have also shared your comments internally to ensure better communication in the future.
We truly hope to have the opportunity to welcome you on another occasion, under better circumstances.
Warm regards,

Poor customer service.

I booked 1 night at Tour des Voyageurs in Mont Tremblant through Expedia, over 2 months ahead of time. My car broke down the day before so I had to cancel. Given the extenuating, out-of-my-control circumstances, and past the refund deadline, I thought maybe the hotel would consider at least giving me a credit for a future visit. I spoke to the front desk 3 times. Was told the manager would call me back but she never did. Expedia sent at least 2 emails to the hotel that were never acknowledged. 

Lessons learned: 
1. This hotel treats 3rd party reservations like second class citizens - is this the industry norm?
2. I will think twice before using a booking service like Expedia in the future. As convenient as it is, I’m out of pocket over $300.

Monica

Customer service for this customer - 0 stars

Montreal, Quebec

I checked out of one of your properties today, the 23rd, at around 8:30 AM. While I initially decided not to raise any concerns, a particularly frustrating incident has compelled me to share my experience.

I booked my stay via tremblant.ca, and unfortunately, the experience fell well below expectations. The room was extremely dated, poorly lit, and not very clean. The hot tub was lukewarm at best, with an unpleasant odor coming from the water. The sauna had broken wood in the seating area—making it unsafe—and there was no lighting inside.

What ultimately prompted this message happened after checkout. I realized I had left behind some special items—duck and goose foie gras meant as a gift for my wife back in Florida. I promptly returned to the hotel by 9:25 AM, and the front desk gave me a key to re-enter the room. When I got there, I discovered the housekeeping staff had already opened the clearly labeled, sealed packages. These were not meant for anyone else and should not have been touched. I found this action highly inappropriate and disrespectful.

To make matters worse, I emailed the corporate office three business days ago and also left a voicemail for the hotel manager—yet I have received no response from either.

Between the lack of care shown during my stay and the silence from the hotel and corporate team, I am extremely disappointed. I hope this feedback is taken seriously and results in meaningful changes to guest service and property standards.

Unacceptable Service and Disregard for Guest Property

Tour des Voyageurs, Les Suites Tremblant’s most visited hotel and the rendez-vous for Tremblant’s major gatherings. A must for families, groups and conventioneers, this hotel is known for its warm welcome and friendly, uncompromising service. You will also have access to Starbucks Coffee located at the lobby level, a bike rental shop and many road and mountain biking trails, footsteps away. You’re part of the family here, so come in our hotel newly renovated and make yourself at home!

3.3/5

Tour des Voyageurs

3.3/5

Tremblant is great for:

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