Private parking (on site)*

Restaurant

Room service

Coffee house on site

24-hour front desk

Luggage storage

Lockers

Sauna

Fitness centre

Spa and wellness centre

Massage*

Hot tub/Jacuzzi

Indoor swimming pool

Spa facilities

Steam room

Spa lounge/relaxation area

Spa/wellness packages

Fitness

Fitness/spa locker rooms

Kids' pool

Garden

Terrace

Lift

Non-smoking throughout

Airport shuttle*

Shuttle service*

Laundry*

Ironing service*

Daily housekeeping

Skiing

Ski storage

Ski school*

Ski equipment hire on site

Happy hour*

Free WiFi

Towels

Slippers

Free toiletries

Hairdryer

Kids' club

Indoor play area

Safety deposit box

Additional local charge for these facilities

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Vihren Royal Palace

Bansko

Blagoevgrad Province

Bulgaria

I had a reservation at Wihren Royal Palace from January 20th to January 23rd for three people. After checking in on the first day, I went skiing. Shortly after, I received the sad news of a family member’s passing, which forced me to leave immediately and return home.

The other two guests continued their stay, while only I had to leave due to this unexpected situation. I informed the reception and requested a refund for my part only, as I did not stay even one night and could not use any of the hotel services. The staff contacted the manager, who categorically refused my request.

I understand hotel policies, but given the circumstances, I expected more understanding and flexibility. The staff’s attitude during this process was not very supportive, making an already difficult situation even harder.

Bad experiences

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Avoid at all cost if you dont want to suffer from cold rooms,low preassure water and no hot water also expect electricity sudenly to stop in some of the rooms. Very expencive outdated rooms in some part of the hotel.
No parking only Blue Paid Zone.
In the rooms you dont have radiators or central heating system no air condition the only thing you have to use in apartament,studio or rooms is small heat converter.
Not recommended i advice look for another Hotel and possibly not in Bansko as the all city suffer from low preassure water and no hot water in some areas.
AVOID!!!

Horrible

The worst experience ever. Rude and unprepared staff, unsafe room (anyone could enter without a card), very very bad New Year's Eve meal, food for breakfast and dinner, just eat it if you don't starve.

Horible

We had a lovely stay a year ago, so we decided to return to enjoy skiing and the New Year's Eve. Not sure what happened in the mean time, but almost everything was terrible this time and more expensive by 50%! Especially the white collar staff's attitude was something: arogant and somewhat agresive. It took 3 (working) days to get the shower's gel dispenser in our bathroom fixed by the technical staff. It might have been my problem I wasn't able to fanthom staying to a 4 star hotel that couldn't provide soap to the bathroom, at least an alternative to the broken dispenser!? 😅 The Gala Dinner that we payed for 9 persons was served for 8, and it took us a lot of time to convince the Restaurant Chief that the table she wanted to place us had only 8 seats, we even counted on fingers, as she was pretending to not understand our stance. The serving staff wasn't able to speak English, thus some "mistakes" were made regarding our table bills that we couldn't set straight because... they weren't speaking English! 😂 Plus, that the bills were issued to a different entity than the hotel, even if we payed at the Hotel Reception! The "entertainment" at the Gala dinner was awful, some guys pretending to sing.... Opera, but out of tune, made our ears hurt!  Unfortunatelly and sadly, our New Year's Eve was a disaster until we got up and walked away to our rooms, before midnight. The only thing I could say is that the cleaning staff was the only one that was doing their job thoroughly. Conclusion: we will never go back to this hotel.

Expensive, arogant, low.

Bucharest

Me, my wife, dad, and 2 children stopped in this lovely hotel. Incredible location. 2 minutes from the gondola, smack bang in the centre with easy access to everywhere. The hotel was spotless, and the pool, gym, sauna facilities were incredible. Out of all the destinations and hotels I have stopped in when skiing this one is the best. The staff were so friendly and helpful. The rooms are large, warm, spotless and offer fantastic views.

2.1/5

Vihren Royal Palace

2.1/5

Bansko is great for:

The snow is forecast to be

Good

for the next week

Accommodation

Facilities